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Mobile network TPO set to appoint administrators – what are your rights?

The "ethical" mobile network could be just days from collapse, affecting thousands of customers.

Since its November 2012 launch, The People’s Operator (TPO) has carved out a niche for itself in the crowded mobile phone provider market by giving 10% of customer spend on plans to a charity of their choice.

However, accusations of poor customer service and falling share prices have put the fledgling network in a tough position, with the closure of operations a real possibility.


Find out which mobile providers topped our customer poll: best mobile networks for 2019.


What are your rights if you’re a TPO customer?

Negotiations are said to be ongoing with rival networks but one deal has already fallen through and TPO has made it clear there is no guarantee current talks will result in something positive for TPO customers.

What’s more, any rival network that agrees to take on TPO’s customers does not have to give them the same deal and price that they currently enjoy, meaning that they could end up paying more or be placed on a different plan entirely.

In such a case, customers would have 30 days to switch to another provider penalty-free or accept the new provider’s terms.

If a buyer cannot be found, it is likely that the industry regulator Ofcom would step in and would help ensure that the interests of TPO customers were protected.

Read more on what your rights are concerning mobile phone providers.

What if I want to switch mobile provider?

For those looking to switch to a better mobile Sim plan,  there are some great value alternatives currently available.

Our table below highlights some of the best deals currently available at the time of writing (23 January)

By using a Sim-only comparison website to find a new deal, you can access some incentives attached to the deals below such as discounts on unused data and buy one, get three months free.

If you are looking for a great broadband deal to go with your new Sim-only plan, use Which? Switch Broadband to compare the latest deals.

How Which? can help you find the best mobile network

At Which?, we work hard to give you all the info you need to make a decision on which mobile provider is right for you.

You can read our mobile network reviews to find out how your provider compares to rivals and whether it is worth switching.

Our guide to  keeping track of your data and minutes helps you to work out whether you are paying too much for your Sim plan.

Planning to go on holiday soon? Read more on preparing your mobile phone for holidays abroad to ensure you won’t get stung by crazy roaming charges.

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