Santander will close 140 branches before the end of the year, wiping out a fifth of its network and putting more than 1,200 jobs at risk, it was announced today.
The Spanish bank says it will ‘reshape’ its branch network in response to changes in how customers are choosing to carry out their banking. It will be hoping to lessen the blow by promising a £55 million upgrade to 100 remaining branches over the next two years.
This latest news brings the total number of shuttered bank branches to at least 3,101 since 2015, following similar moves from Lloyds Banking Group and RBS Group last year.
Why is Santander closing a fifth of its branches?
The number of transactions carried out via Santander branches has fallen by 23% over the past three years, while transactions via digital channels have grown by 99% over the same period.
Susan Allen, head of retail and business banking at Santander, has defended the closures and assured customers that the bank expects its network to remain stable for the foreseeable future:
‘The way our customers are choosing to bank with us has changed dramatically in recent years, with more and more customers using online and mobile channels. As a result, we have had to take some very difficult decisions over our less visited branches, and those where we have other branches in close proximity.’
Which Santander branches are affected?
Around the UK, the Santander network will fall to 614 branches over the course of 2019.
The first cuts will start on 25 April when the following branches will close: Bathgate in West Lothian, Bideford in Devon, Clitheroe in Lancashire, Corby in Northamptonshire, Eastcote in Middlesex, Gracechurch Street in London, Haslemere in Surrey, Helensburgh in Dunbartonshire, Oakham in Leicestershire, and Queensway in London.
Here, we list the 140 branches set to close:
Mapping the banking blackspots
In November 2018, exclusive Which? research revealed that a fifth of UK households live more than three kilometres from their nearest current account provider.
Our map, below, reveals the areas hit the hardest by bank branch closures. You can also use our unique branch closure checker to find out which banks are shutting down branches in your local authority area.
We estimate that the total number of physical bank branches in the UK has shrunk by nearly two thirds: from 20,583 branches in 1988 (according to parliamentary records) to 7,586 branches (relating to all current account providers) in 2018.
Adding a further 140 Santander closures will bring that number to just 7,446.
Gareth Shaw, head of Which? Money, said: ‘These closures will come as a blow for all those who rely on access to traditional banking services across the UK, at a time when branches are disappearing at a rate of more than 60 a month.
‘Despite the switch to digital ways of banking and paying, millions of consumers still need access to cash. It is vital for a regulator to be given responsibility for ensuring that people have access to the services they rely on.’
What are the alternatives?
Under the Access to Banking Standard initiative, Santander must support customers in finding other ways to bank that best suit their needs. It must also publish impact assessments for each branch, detailing the reasons for closure and alternative ways to bank locally.
Customers have been told they can use their nearest Post Office instead. But many people are doubtful that it can offer a suitable alternative to bricks-and-mortar banks.
In an online survey of 2,049 British adults in September 2018, only 55% were aware that they can use a Post Office for banking, and 47% said they are unlikely to do so in the future.
When we asked why they were reluctant to use the Post Office for banking, 59% said they simply prefer to deal directly with their bank. And 28% were worried about staff lacking expertise in financial services.
Others voiced concerns that post offices have long queues (42%) and aren’t private enough to deal with personal finances (32%).
With only 262 directly managed Crown branches left, an increasing number of Post Office branches are situated inside newsagents, convenience stores and retailers such as WH Smith. And the number of mobile outreach services – which are hosted in vans, village halls and local pubs for a few hours each week – has soared from 938 in 2010 to 1,518 in 2018.
Banking at the Post Office
All Santander current and business account holders can use Post Office branches for basic banking services (you can check your account balance, withdraw cash, and pay in cash and cheques with a paying-in slip from your bank). But, many other services are unavailable.
What you CAN’T do at the Post Office:
- transfer money from your account
- open or close accounts
- make enquiries about your bank’s financial products or services
- register power of attorney or grant of probate
- request a replacement debit card
- lodge a complaint.
You can find out more in our investigation into whether the Post Office can plug the gap left by banks.