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B&Q has issued an urgent safety notice on a Cooke & Lewis slimline dishwasher because it poses a fire risk.
Read on to find out all you need to know about this safety alert, your rights, and what to do next.
Which dishwasher is affected?
The model in question is the Cooke & Lewis CLDW451W-C / DI6014, which is a white, freestanding slimline dishwasher, shown in the image above. It was sold between 2012 and 2017.
B&Q said in its safety notice that the dishwasher contains components that may ‘overheat and result in a fire’.
The company has asked all owners to stop using the product immediately, unplug it and contact B&Q to find out the next steps.
The barcode on the affected machine is 5052931055623. If you own a Cooke & Lewis dishwasher, you can find the barcode on the back of the appliance, while the model number will be on the rating plate label on the right hand side panel of the machine.
Affected UK customers should call 0300 303 4482, while those in the Republic of Ireland should call 1800 946 327.
If you’re unsure whether you’re affected, do not use your dishwasher until you have confirmation.
What should I do?
If you registered the dishwasher with B&Q, the firm may have already contacted you to issue advice. Either way, you should stop using your dishwasher immediately, check the barcode, and call the phone number listed above.
If you’re affected, B&Q will arrange for the dishwasher to be repaired. Any work conducted should be done at no cost to you, but make sure you ask how long the process should take so you can plan ahead.
For detailed advice on your rights, see our in-depth guide to product recalls.
Appliance safety: The facts
There were 3,203 household fires caused by faulty appliances in the UK between April 2016 and March 2017, according to national fire statistics. That’s eight fires a day on average.
Of those, 328 (just over 10%) were caused by faulty dishwashers. That makes dishwashers one of the highest-risk appliances in the home, behind washing machines, tumble dryers and cookers.
Dangerous products in Britain’s homes are putting millions of people at risk. Britain’s product safety regime is no longer fit for purpose, which is why we’re pushing for urgent reform to stop unsafe products entering our homes.
Support our campaign by signing our petition.