Lloyds bank fined record £117m for PPI failings
State-backed Lloyds Banking Group has been fined a record £117 million for failing to handle payment protection insurance (PPI) complaints fairly.
PPI ruling may trigger fresh mis-selling claims
Having already cost banks an estimated £24 billion, the final bill for the PPI mis-selling scandal could jump under a move announced by City watchdogs.
Make your own flight delay claim to save £176
Some claims management firms offer to help you claim compensation for a delayed flight – but take up to a third of your award. So, when should you use them?
Identity theft rises by almost one third
34,151 confirmed instances of ID fraud recorded in the first quarter of 2015. Use our advice on what to do if you fear your identity has been stolen.
Ofgem investigates rise in forced meter installation
Thousands more pre-payment energy meters have been forcibly installed in people's homes in recent years.
A third of over 55s hassled by dodgy pension sales
Those aged 55 and over are being targeted by a new wave of potentially fraudulent pension phone calls, emails and junk mail, Which? research finds.
EE fare worst for complaints
EE has fared worst for both landline and broadband customer complaints in the last figures released by Ofcom.
Five tips to avoid getting stung by holiday scams
Report reveals 1,569 cases of holiday booking fraud in 2014. There are easy steps you can take to minimise your risk of getting scammed when booking a holiday.
Clydesdale Bank fined £20.7m for PPI failings
The Financial Conduct Authority (FCA) has fined Clydesdale Bank more than £20m for serious failings in Payment Protection Insurance (PPI) complaint handling.
Five ways to put a stop to spam text messages
Top five of the most effective methods to put a stop to nuisance texts. We found almost half of those with a mobile receive at least one spam text a week.