State-backed Lloyds Banking Group has been fined a record £117 million for failing to handle payment protection insurance (PPI) complaints fairly.
Having already cost banks an estimated £24 billion, the final bill for the PPI mis-selling scandal could jump under a move announced by City watchdogs.
Some claims management firms offer to help you claim compensation for a delayed flight – but take up to a third of your award. So, when should you use them?
34,151 confirmed instances of ID fraud recorded in the first quarter of 2015. Use our advice on what to do if you fear your identity has been stolen.
Thousands more pre-payment energy meters have been forcibly installed in people's homes in recent years.
Those aged 55 and over are being targeted by a new wave of potentially fraudulent pension phone calls, emails and junk mail, Which? research finds.
EE has fared worst for both landline and broadband customer complaints in the last figures released by Ofcom.
Report reveals 1,569 cases of holiday booking fraud in 2014. There are easy steps you can take to minimise your risk of getting scammed when booking a holiday.
The Financial Conduct Authority (FCA) has fined Clydesdale Bank more than £20m for serious failings in Payment Protection Insurance (PPI) complaint handling.
Top five of the most effective methods to put a stop to nuisance texts. We found almost half of those with a mobile receive at least one spam text a week.