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Ofcom announces plans for automatic broadband compensation

Customers who receive a poor service from their landline or broadband provider could receive automatic compensation under new proposals. Communications regulator Ofcom has put forward plans that would see consumers who endure slow repairs,...

New plans to tackle bank transfer scams

Proposals to minimise the consumer harm caused by certain types of scams have been released following a Which? super-complaint. The draft Terms of Reference published today by the Payment Systems Regulator (PSR) outline how...

Make your Southern season ticket compensation claim now

Due to the huge levels of disruption during 2016, train operator Southern is compensating customers who travelled regularly on its network. However, tens of thousands of Southern customers eligible for compensation are yet to...

Train company ‘smokescreen’ prevents passenger compensation claims

Which? has written to train companies, calling on them to address their failure to properly inform passengers of their rights. The letters call on train companies to stop using industry-wide terms and...

Don’t use your fire-risk tumble dryer

Millions of owners of potentially lethal tumble dryers have been warned not to use them, while they await repair.

£12.5 million in compensation due to Express Gifts customers

Around 330,000 Express Gifts customers are in line for a share of £12.5m of compensation following an insurance mis-selling scandal. Express Gifts, a direct mail order and online business with...

A fifth of rail passengers expect poor service

One in five passengers is ‘resigned to poor service’ on Britain’s railways, according to a new study. Long-term issues have resulted in ‘high levels of disillusionment’, a report by dispute...

5 tips to dodge a Valentine’s Day disaster

Every couple’s hope on Valentine’s Day is for things to go smoothly, especially if you’re planning a surprise.  But if, for some reason, it’s looking like that surprise will be...

Which? helps start £3 million of faulty goods claims

More than 1100 people used a new Which? online tool to start the process of returning faulty products worth over £3 million in total over the Christmas period.

All Leisure Holidays ceases trading

Holiday firm All Leisure Holidays has stopped trading, with hundreds of customers overseas. What are your rights if your holiday company goes bust?

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