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Secondary-ticketing market under investigation

The competition watchdog has launched a formal probe into the second-hand ticket market amid concerns that consumer protection laws are being broken.

Men leaving Christmas shopping to last minute

As the last Christmas-delivery dates loom, one in ten men admit to leaving their Christmas shopping until the week before Christmas.

Super-complaint response lets banks off the hook

The Payment Systems Regulator’s response to the Which? super-complaint on bank transfer scams has ‘has let the banks off the hook’.

Retailers get new guidance on misleading pricing

New guidance, aimed at stopping the misleading and confusing pricing tactics used by some retailers, has been published today to help consumers get a fair deal.

Is Black Friday such a big deal after all?

Black Friday is said to mark the beginning of the Christmas shopping season, but almost half of us have never shopped over the Black Friday weekend before.

£14bn MasterCard case set for January 2017

The £14bn consumer claim against MasterCard will have a hearing in January 2017 where it will be decided if the case can go ahead as a collective action.

Know your shopping rights before Black Friday

Ahead of the Black Friday shopping frenzy, Which? reveals that many of us don’t know that our rights when returning goods differ when we shop online.

Tesco Bank customers hit by fraud

Nearly 20,000 Tesco Bank customers have had money stolen from their accounts as a result of a hack over the weekend, the group's chief executive has said.

PPI still dominates ombudsman complaints

Fresh complaints about the mis-selling of payment protection insurance (PPI) continue to dominate the workload of the Financial Ombudsman Service.

Barclays customers charged twice after glitch

Barclays says it has fixed a problem that led to duplicate payments being taken. You can claim for losses you incur in the event of a bank computer glitch.

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