Train company ‘smokescreen’ prevents passenger compensation claims
Which? has written to train companies, calling on them to address their failure to properly inform passengers of their rights. The letters call on train companies to stop using industry-wide terms and...
Don’t use your fire-risk tumble dryer
Millions of owners of potentially lethal tumble dryers have been warned not to use them, while they await repair.
£12.5 million in compensation due to Express Gifts customers
Around 330,000 Express Gifts customers are in line for a share of £12.5m of compensation following an insurance mis-selling scandal. Express Gifts, a direct mail order and online business with...
A fifth of rail passengers expect poor service
One in five passengers is ‘resigned to poor service’ on Britain’s railways, according to a new study. Long-term issues have resulted in ‘high levels of disillusionment’, a report by dispute...
5 tips to dodge a Valentine’s Day disaster
Every couple’s hope on Valentine’s Day is for things to go smoothly, especially if you’re planning a surprise. But if, for some reason, it’s looking like that surprise will be...
Which? helps start £3 million of faulty goods claims
More than 1100 people used a new Which? online tool to start the process of returning faulty products worth over £3 million in total over the Christmas period.
All Leisure Holidays ceases trading
Holiday firm All Leisure Holidays has stopped trading, with hundreds of customers overseas. What are your rights if your holiday company goes bust?
Fake goods seized before sale on social media
Sales shoppers are being warned to be on alert after fake goods being sold by traders using Facebook and Instagram were seized during a series of raids.
Which? launches judicial review following Whirlpool fiasco
Which? has started the formal process for a judicial review of Peterborough Trading Standards’ handling of the Whirlpool tumble dryer safety issue.
Secondary-ticketing market under investigation
The competition watchdog has launched a formal probe into the second-hand ticket market amid concerns that consumer protection laws are being broken.