BT ads banned for misleading speed claims
Three BT broadband ads have been banned for wrongly implying that the company offers the fastest maximum speed for the cheapest price on the market.
Recalled dryer responsible for tower-block inferno
A London Fire Brigade investigation has named an Indesit tumble dryer subject to a safety notice as the cause of a huge tower-block fire.
New consumer rights for British passengers
The Consumer Rights Act has come into force for travel. You could be entitled to compensation if a service isn’t delivered with reasonable care and skill.
Which? makes scams super-complaint
Which? is making its first super-complaint to financial regulators, calling for banks to protect customers tricked into transferring money to a fraudster.
Firms fined £100,000 for nuisance calls and texts
Two companies behind 1.6 million nuisance calls and hundreds of thousands of spam text messages have been fined a collective £100,000 by regulators.
Big boost for rail passenger rights announced
The rail industry will need to comply with the Consumer Rights Act in full from October this year, bringing it into line with other travel sectors.
Hold bosses accountable for nuisance calls
As recent research finds eight in ten people are still receiving nuisance calls, Which? is calling for company directors to be held personally to account.
Seven million Brits planning bank holiday getaway
With millions of us planning to make the most of the last long weekend of the summer, it's important to know your rights if your travel plans are disrupted.
Last BHS stores set to close this week
The last 35 BHS stores are expected to close this week, with the doomed retailer set to disappear from the high street entirely by the weekend.
Homebuyers and sellers warned of ‘portal juggling’
Estate agents that deliberately mislead homebuyers through a practice called ‘portal juggling’ could be prosecuted and face a ban from working in the industry.