Six months ago the new Consumer Rights Act 2015 came into force billed as the biggest shake-up in consumer rights law in a generation. But what’s changed?
The introduction of a time limit on PPI compensation claims will set a dangerous precedent and could lead to a further increase in nuisance calls, Which? warns.
Nearly nine in 10 people miss common warning signs of a pension scam, falling for unusually high investment returns or offers of ‘free financial advice’.
Payment Protection Insurance (PPI) remains the most complained about financial product, with complaints rising by 6% in the last 6 months of 2015.
Train companies are still failing to provide customers with accurate information about delay compensation, new research by the rail regulator has found.
One in five rental sector tenants expects never to see their deposit cheque again after handing it over, according to research.
An investigation focusing on a company called Touchline Tickets, launched last summer but only publicised now, has led to eight arrests.
As much as €3.5 billion is lost each year to counterfeit jewellery, watches, handbags and luggage according to reports released earlier this month.
A lead generation firm responsible for more than 46 million automated nuisance calls has been fined £350,000, the regulator’s largest ever fine.
The release of the latest Financial ombudsman complaints data reveals 92,667 new PPI complaints were made in the last six months of 2015.