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Virgin Media and EE fined £13.3 million over early-exit fees

Virgin Media and EE have been fined millions by Ofcom for overcharging customers for early-exit charges and not making the exit fees clear. Find out your rights if you want to leave your mobile phone contract early.

Early elf or last-minute Santa: how late do you leave Christmas shopping?

A quarter of shoppers only start buying their Christmas presents a few weeks before but most people don't have a preference whether they buy gifts online or in-store.

British Airways reveals 185,000 more passengers could be affected by cyber attack

More British Airways customers have been contacted as part of a cyber attack which accessed passenger's personal data earlier this year. Which? shares how to find out if you're part of the breach and what to do if you’re affected.

Tardy trains revealed: is your station Britain’s most disrupted?

Find out which UK train stations have the most late and cancelled train services and the train companies which are the most tardy. We also explain how to claim compensation for train delays and cancellations.

HMRC scam voicemails: how to spot this new tax scam

Scammers use a range of tactics to convince you they're genuinely calling from HMRC. We share two scam HMRC voicemail recordings, so you can learn how to identify this type of scam and how to report a tax scam.

Glastonbury Festival: what you need to know about buying tickets

Got Glasto on the mind? We share how to get tickets to Glastonbury Festival, how to spot dodgy ticket resellers, share some of the headline acts rumoured to be at the UK music festival this year, and explain your rights if an act cancels.

Future scam threats: what to watch out for in the next 12 months

Cryptocurrency investments, counterfeit goods, fake Euro 2020 tickets and social media modelling scams have been identified by the National Trading Standards (NTS) as some of the emerging major scam threats and have warned people to watch out. We explain more about how to identify each of these scams.

Flight plight: 1.3 million passenger journeys at least three hours late

Last year about 1.3 million air passenger journeys were severely delayed at least three hours - find out your rights if your flight is delayed or cancelled, and join our call for automatic compensation.

Viagogo taken to court over secondary ticketing rights

Secondary ticketing site Viagogo is being taken to court by the CMA. Know your secondary ticketing rights by learning how to protect yourself from dodgy ticketing selling online and how to claim your money back when things goes wrong.

One cancelled flight, six different compensation experiences

The flight delay and cancellation experience of six TAP Air Portugal passengers prompted Which? to investigate why people weren't getting the compensation and reimbursement owed. Which? continues to call for automatic compensation.

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