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Flight plight: 1.3 million passenger journeys at least three hours late

Last year about 1.3 million air passenger journeys were severely delayed at least three hours - find out your rights if your flight is delayed or cancelled, and join our call for automatic compensation.

Viagogo taken to court over secondary ticketing rights

Secondary ticketing site Viagogo is being taken to court by the CMA. Know your secondary ticketing rights by learning how to protect yourself from dodgy ticketing selling online and how to claim your money back when things goes wrong.

One cancelled flight, six different compensation experiences

The flight delay and cancellation experience of six TAP Air Portugal passengers prompted Which? to investigate why people weren't getting the compensation and reimbursement owed. Which? continues to call for automatic compensation.

One in 10 fall for a tourist scam: check these common scams before you travel

Common tourist scams in Europe, South America, Asia and the rest of the world - Which? shares where they are and how to avoid them. Use our interactive map to check the common tourist scams in the area you're travelling to.

FOS warns banks to treat scam victims more fairly

Scammers are increasingly abusing technology to their advantage. As scams become increasingly sophisticated and convincing, the FOS has warned banks not to assume customers were ‘grossly negligent’ if they lost money to fraud.

Woman at home texting on phone

Scam alert as Which? finds one in three received fraudulent texts in past six months

More than one in three people who text have been targeted by scam in the past six months but fewer than two in five have reported it. The most common...

More than 20 million UK customers caught in rip-off broadband, TV and phone deals

Phone, TV and broadband providers may soon have to notify their customers when their minimum contract period is about to end to encourage shopping around.

Energy company Iresa has ceased trading

Iresa has gone bust. Octopus Energy will take on its customers later in August. Ofgem is telling customers not to switch, and to take meter readings.

Used and abused? One in three have problems with second-hand cars

One in three people who’ve owned a second-hand car have had problems with their vehicles – 6% of those had problems so bad their car wouldn’t even start Of those...

TransPennine Express Train service in York Station.

Train companies will soon be held to account by new complaints process

If frustrated train passengers aren't happy with the outcome of their complaints, from November they can take it to a free-to-use ombudsman service.

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