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More than £11 million lost to online shopping fraud last Christmas

More than £11 million lost to online shopping fraud last Christmas

More than 15,000 lost £11 million to online shopping scams last Christmas - find out how to avoid the fraudsters, fake reviews and counterfeit products.

Train complaint at a standstill? Now there’s a new way to hold rail companies to account

Train complaint at a standstill? Now there’s a new way to hold rail companies to account

The new Rail Ombudsman will mean if you think your complaint about your train journey is unfairly rejected, you'll be able to take it further.

Virgin Media and EE fined £13.3m over early-exit fees

Virgin Media and EE fined £13.3m over early-exit fees

Virgin Media and EE have been fined millions by Ofcom for overcharging customers for early-exit charges and not making the exit fees clear. Find out your rights if you want to leave your mobile phone contract early.

British Airways reveals 185,000 more passengers could be affected by cyber attack

British Airways reveals 185,000 more passengers could be affected by cyber attack

More British Airways customers have been contacted as part of a cyber attack which accessed passenger's personal data earlier this year. Which? shares how to find out if you're part of the breach and what to do if you’re affected.

Tardy trains revealed: is your station Britain’s most disrupted?

Tardy trains revealed: is your station Britain’s most disrupted?

Find out which UK train stations have the most late and cancelled train services and the train companies which are the most tardy. We also explain how to claim compensation for train delays and cancellations.

Glastonbury Festival: what you need to know about buying tickets

Glastonbury Festival: what you need to know about buying tickets

Got Glasto on the mind? We share how to get tickets to Glastonbury Festival, how to spot dodgy ticket resellers, share some of the headline acts rumoured to be at the UK music festival this year, and explain your rights if an act cancels.

Future scam threats: what to watch out for in the next 12 months

Future scam threats: what to watch out for in the next 12 months

Cryptocurrency investments, counterfeit goods, fake Euro 2020 tickets and social media modelling scams have been identified by the National Trading Standards (NTS) as some of the emerging major scam threats and have warned people to watch out. We explain more about how to identify each of these scams.

Flight plight: 1.3 million passenger journeys at least three hours late

Flight plight: 1.3 million passenger journeys at least three hours late

Last year about 1.3 million air passenger journeys were severely delayed at least three hours - find out your rights if your flight is delayed or cancelled, and join our call for automatic compensation.

Viagogo taken to court over secondary ticketing rights

Viagogo taken to court over secondary ticketing rights

Secondary ticketing site Viagogo is being taken to court by the CMA. Know your secondary ticketing rights by learning how to protect yourself from dodgy ticketing selling online and how to claim your money back when things goes wrong.

One cancelled flight, six different compensation experiences

One cancelled flight, six different compensation experiences

The flight delay and cancellation experience of six TAP Air Portugal passengers prompted Which? to investigate why people weren't getting the compensation and reimbursement owed. Which? continues to call for automatic compensation.

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