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New online security checks exclude people without mobile phones or decent signal

Banks may soon require you to use your mobile phone to validate online payments - but more than 1.6m Brits live in a coverage blackspot.

Already made a PPI claim? You could still be owed money

Lloyds, NatWest and Royal Bank of Scotland (RBS) have improved their payment protection insurance (PPI) complaints processes for checking against a claimant’s full policy history following a Which? investigation, but...

Revealed: how to play the tax-free Isa rules to your advantage

You have just two weeks to use your Isa allowance for the 2018-19 tax year. Discover our five tips for benefiting from the cash Isa rules.

The travel insurance lottery: is your pre-existing medical condition covered?

Travel insurance customers with pre-existing medical conditions routinely face punitive premiums and tricky clauses. Which? looks at how you can find affordable cover.

Which? issues warning as scammers target NatWest and RBS customers

NatWest and Royal Bank of Scotland (RBS) customers are potentially being targeted by scammers, Which? can reveal, after hearing from victims who lost a staggering £350,000 in all. Which? Money...

Santander to axe 140 bank branches in 2019

Santander will close 140 branches before the end of 2019. Which? explains which branches are set to close and how customers can access services.

Can the Post Office really plug the gap as bank branches are shut down?

Banks have closed down thousands of high-street branches over the past three decades and instead ploughed millions into the Post Office to serve people’s basic banking needs. But customers are uncomfortable...

Angry young woman arguing talking on phone at home, dissatisfied girl calling customer service, having problem of conflict during telephone conversation, shouting gesturing while speaking by cell

Customers could be denied PPI refunds as claims deadline looms

Millions could be owed additional compensation for mis-sold payment protection insurance (PPI), following a Which? Money investigation into the way banks handle claims. The story of one Which? member led...

Barclays rolls out Open Banking on mobile app: is it safe to use?

Barclays' customers can now view current accounts from up to seven other banks on one app with Open Banking. But is it risky to share your data?

Best student bank accounts for 2018 revealed

Which? has revealed the best and worst banks for student accounts, in a survey of thousands of undergraduates. Find out which banks topped the table.

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