Bank transfer fraud victims face refund lottery
Banks are treating many victims of fraud unfairly or inconsistently, a new Which? report reveals, as it presses for the industry reimbursement scheme to be made mandatory.
Rental fraud: is your new landlord a scammer?
Which? is warning property hunters to watch out for rental fraud scams, after uncovering a fake lettings agency calling itself Villageway Lettings.
Are banks playing fair when closing the last branch in town?
Bank branch closure rules do little to protect local communities from the impact of bank branch closures, a Which? investigation warns
Smile digital banking outage: what are your rights?
The Co-operative Bank's digital brand is working to fix technical issues that have locked customers out of their online and mobile accounts.
Scammers pose as the National Crime Agency to steal £30,000 from Lloyds customer
Lloyds initially refused to refund a vulnerable 89-year-old customer who lost £30,000 in a sophisticated scam. Find out how she got her money back.
Revolut customers targeted with scam texts and malicious Google ads
Scammers are taking aim at Revolut customers with phishing texts designed to steal their data as well as Google ads listing fake phone numbers. Which? first reported a malicious Revolut ad in March but this attack has recently resurfaced, leading to one victim losing almost £8,000.
Chargeback: the card protection banks don’t tell you about
Chargeback can help you get a refund for credit, debit and prepaid card payments of all sizes. Here we explain how to navigate it and maximise your chances of success.
The hidden cost of coronavirus: vital fraud protection on hold
Added security for online payments and contactless card use have been put on hold for months due to coronavirus (COVID-19).
Scam warning: fake Barclays text directing victims to phishing site
Which? is urging Barclays customers to watch out for fake text messages after uncovering a new phishing website designed to steal online banking login details.
Coronavirus holiday and event cancellations: are banks unfairly dismissing refund requests?
Chargeback could offer important protection if you’ve reached a stalemate with a business over refunds for coronavirus-related cancellations but Which? is concerned that banks are unfairly dismissing valid claims.