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Prosecute individuals involved if banks break the law, say consumers

A consumer survey by Which? demonstrates the scale of consumer distrust in the banking industry and a lack of faith in the government to clear up problems.

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Sustainable energy must be affordable for all

Which? supports the Committee on Climate Change's bid for low carbon energy but wants a watchful eye to be kept on the cost to consumers.

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Government stalls on banning ‘rip-off’ card surcharges

Consumers continue to pay extortionate debit and credit card surcharges as Ministers drag their feet on banning card surcharges by the end of the year.

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Banks agree to improve PPI compensation process

Banks agree to improve PPI compensation process

Leading financial service providers have agreed to make it easier for consumers to find out about Payment Protection Insurance.

Chancellor George Osborne’s banking reform plans

Chancellor George Osborne’s banking reform plans

Which? is calling on the government to stand firm on its banking reform commitments as Chancellor George Osborne delivers his Mansion House speech.

Government must stand firm on banking reform

Government must stand firm on banking reform

Which? is calling on the government to stand firm on its banking reform commitments amid intense lobbying from the banks.  

20,000 PPI complaints submitted via free tool

Since the launch of the free Which? PPI complaint tool, more than 20,000 people have used it to claim back on a mis-sold Payment Protection Insurance policy.

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Financial complaints rocket in 2011 and 2012

Financial complaints rocket in 2011 and 2012

Record number of complaints show that too many financial institutions are still failing to treat their customers fairly when things go wrong.

Commitment to help consumers agreed at PPI Summit

Commitment to help consumers agreed at PPI Summit

MoneySavingExpert.com and Which? hosted the PPI Summit to increase awareness of how easy it is for consumers to reclaim mis-sold PPI for free.

One in four consumers unaware claims management companies take cut of their PPI claim

One in four consumers unaware claims management companies take cut of their PPI claim

MoneySavingExpert.com and Which? host a PPI summit to increase awareness of how easy it is for consumers to reclaim mis-sold PPI for free.

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