As many as one in three complaints about insurers are being upheld by the Financial Ombudsman Service. Which? explains how to complain about your insurer.
Exclusive Which? research has found the insurers that were rated best - and worst - for handling claims. Find out how your insurer was ranked.
Which? reveals some of the most common insurance terms that confuse policyholders and explains how your cover really works.
Some groups of customers may be paying 'significantly' above what they cost to insure and more than others with the same risks, the Financial Conduct Authority found.
A Which? mystery shop found the four major comparison websites are giving some users unreliable information about their car insurance policies.
A car collision can be anything from a minor inconvenience to a life-changing event - but there's always a cost. So how do insurers decide who's at fault after an accident?
If you’re lucky, you won’t need to use your home or car insurance – but if you do need to claim, the last thing you want is for the experience...
The FCA has hit out at insurer RAC after the firm failed to comply with new transparency regulations. Which? explains how RAC customers are affected.
Insurance companies sometimes rely on small print to deny claims. We look at some surprising examples where claims have not been paid out.
The average UK driver pays around £641 for their car insurance – a record level since 2012 – and industry insiders expect premiums to only go up further this year,...