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Insurer turned down your claim? Here’s why you should complain to the ombudsman

As many as one in three complaints about insurers are being upheld by the Financial Ombudsman Service. Which? explains how to complain about your insurer.

Revealed: the best and worst insurers for handling claims

Exclusive Which? research has found the insurers that were rated best - and worst - for handling claims. Find out how your insurer was ranked.

Eight insurance myths debunked: what you need to know about your policy

Which? reveals some of the most common insurance terms that confuse policyholders and explains how your cover really works.

Insurance premium pricing criticised by government watchdog

Some groups of customers may be paying 'significantly' above what they cost to insure and more than others with the same risks, the Financial Conduct Authority found.

Comparison sites failing to give a clear picture of car insurance cover

A Which? mystery shop found the four major comparison websites are giving some users unreliable information about their car insurance policies.

Secrets of the car insurance claims process revealed

A car collision can be anything from a minor inconvenience to a life-changing event - but there's always a cost. So how do insurers decide who's at fault after an accident?

Revealed: the insurers who resolve claims the quickest

If you’re lucky, you won’t need to use your home or car insurance – but if you do need to claim, the last thing you want is for the experience...

A young blonde woman with a silver car that broke down on the road. She has set up a warning triangle. She calls for help at a well-known automobile club with a mobile phone. She is waiting for the technician to arrive, while resting at her broke down car.

RAC in breach of new insurance rules on renewals

The FCA has hit out at insurer RAC after the firm failed to comply with new transparency regulations. Which? explains how RAC customers are affected.

Insurance terms for rejecting claims

Five reasons insurers deny claims that could catch you out

Insurance companies sometimes rely on small print to deny claims. We look at some surprising examples where claims have not been paid out.

Revealed: the age groups hardest hit by rising car insurance costs

The average UK driver pays around £641 for their car insurance – a record level since 2012 – and industry insiders expect premiums to only go up further this year,...

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