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MasterCard faces £19bn claim over excessive fees

MasterCard is facing a claim of up to £19 billion in damages in a UK collective action over card charges that were passed on to consumers.

Problems with online flowers for a fifth of buyers

According to the latest Which? survey one in five people who bought flowers online have had a problem with a their order.

Woman on the phone complaining

Big rise in energy firm complaints

Customer complaints about energy firms leapt by almost a quarter last year, the Energy Ombudsman has said.

Consumers unsure about cross-EU online shopping

UK consumers are put off shopping on EU websites - even if they're cheaper - due to fear of potential problems and returning goods if something goes wrong.

A third of people unaware of new consumer rights

New Which? research reveals that 34% of people haven’t heard of the new Consumers Rights Act, which strengthens consumer rights on refunds and digital content.

Aggressive nuisance call firm fined £75,000

A company which claims to block unwanted telephone calls has been fined £75,000 by the Information Commissioner's Office (ICO) after making ‘aggressive’ cold calls.

Network Rail fined £2 million for severe delays

Network Rail will today be fined £2 million by the rail regulator for poorly managed timetabling, which led to chronic delays and disruption at London Bridge station.

Delayed air passengers could claim millions

Which? analysis of 1.7 million flights over the past year has revealed that around 880,000 passengers could claim airline compensation for delayed flights.

Company fined £220,000 for nuisance calls

A firm responsible for bombarding people with millions of nuisance calls has become the first to be fined under new claims management regulation powers.

Mango misleads consumers over refunds

Mango, one of the biggest retailers on the UK high street, is falling short of consumer law by delaying refunds.

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