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Over two million people haven’t received money back for flights they couldn’t take during pandemic

Over two million people haven’t received money back for flights they couldn’t take during pandemic

An estimated 2.3 million people in the UK have not received money back for flights they couldn’t take during the pandemic, according to new research from Which? Travel. Passengers were unable to fly, often for reasons beyond their control. And in some cases it would have been illegal for passengers to board their flight.

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Car hire insurance rip-off: policies up to 14 times more expensive from rental company

Car hire insurance rip-off: policies up to 14 times more expensive from rental company

The car hire insurance sold by your rental company is a waste of money. On average, we found the major car hire firms charge £147 more for a week’s insurance than third party providers.

UK quarantine: what do the new guidelines mean for my summer holiday abroad?

UK quarantine: what do the new guidelines mean for my summer holiday abroad?

The UK government has announced a 14-day quarantine for holidaymakers returning to the UK, starting from 8 June, making a week in the sun impractical, while those that don’t travel may not be able to get their money back.

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UK hotel chains with the most complaints revealed

UK hotel chains with the most complaints revealed

Which? Travel's annual survey of more than 8,000 hotel guests reveals the UK chains where customers routinely experience problems. Find out which UK hotel chains to avoid, and which ones to choose for a hassle-free stay

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The best destinations to visit in 2020

The best destinations to visit in 2020

Which? Travel reveals the best city and beach break destinations for 2020, as voted by readers, to help your plan your next holiday

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Which? names the worst car hire companies for sneaky charges

Which? names the worst car hire companies for sneaky charges

Immoral and often unlawful practices are so common in the car hire industry that only a quarter of car rental customers enjoy worry-free holidays. Which? rounds up the most common car hire scams and the companies behind them

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Best and worst UK hotel chains revealed

Best and worst UK hotel chains revealed

Britannia has been rated the worst hotel chain in the UK for the seventh year in a row, receiving an abysmal customer score of just 39% for its neglected hotels.

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The worst escorted tour providers for problems revealed

The worst escorted tour providers for problems revealed

Holidaymakers are more likely to experience issues on an escorted tour than on any other type of trip, with some reporting terrible tour guides, unsatisfactory accommodation, or inedible food.

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Which car hire companies make you queue?

Which car hire companies make you queue?

Seven in ten Goldcar customers face queues to pick up their hire car when they arrive at the rental desk. By contrast, the best car hire companies allow you to just pick up your keys and start your holiday hassle free

Car hire lies caught on camera

Car hire lies caught on camera

Pressure selling is illegal throughout the EU, yet Which? has received complaints about all the major car hire companies using misleading or aggressive tactics to sell extra insurance. Which? Travel sent mystery shoppers armed with secret cameras to see just how far its agents will go to make a sale.

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