Immoral and often unlawful practices are so common in the car hire industry that only a quarter of car rental customers enjoy worry-free holidays. Which? rounds up the most common car hire scams and the companies behind them
Britannia has been rated the worst hotel chain in the UK for the seventh year in a row, receiving an abysmal customer score of just 39% for its neglected hotels.
Holidaymakers are more likely to experience issues on an escorted tour than on any other type of trip, with some reporting terrible tour guides, unsatisfactory accommodation, or inedible food.
Seven in ten Goldcar customers face queues to pick up their hire car when they arrive at the rental desk. By contrast, the best car hire companies allow you to just pick up your keys and start your holiday hassle free
Pressure selling is illegal throughout the EU, yet Which? has received complaints about all the major car hire companies using misleading or aggressive tactics to sell extra insurance. Which? Travel sent mystery shoppers armed with secret cameras to see just how far its agents will go to make a sale.
Big names Thomas Cook and Tui have come bottom Which? Travel's package holiday provider survey. Other holiday companies offer a better experience at low prices.
Nearly half of those who hired a car with Interrent, and more than four in ten Goldcar customers, reported a problem with their rental, ranging from terrible customer service to unexpected charges. Find out which car hire companies you should avoid, and which you should hire with.
Visitors rate nearly 100 British seaside towns and villages to find their favourite coastal getaway. Resorts were rated in ten categories, including the quality of the beach, scenery, food and drink, and value for money.
Which? Travel reveals that one in five is hit with unexpected car hire charges. And nearly half are not notified until after the payment has been taken. Find out which car hire companies are worst for unauthorised and unexpected fees.
Major car hire companies are charging five times the price for insurance that is less comprehensive than insurance policies available online. Find out which online policies to buy