An estimated 2.3 million people in the UK have not received money back for flights they couldn’t take during the pandemic, according to new research from Which? Travel. Passengers were unable to fly, often for reasons beyond their control. And in some cases it would have been illegal for passengers to board their flight.
The car hire insurance sold by your rental company is a waste of money. On average, we found the major car hire firms charge £147 more for a week’s insurance than third party providers.
The UK government has announced a 14-day quarantine for holidaymakers returning to the UK, starting from 8 June, making a week in the sun impractical, while those that don’t travel may not be able to get their money back.
Which? Travel's annual survey of more than 8,000 hotel guests reveals the UK chains where customers routinely experience problems. Find out which UK hotel chains to avoid, and which ones to choose for a hassle-free stay
Which? Travel reveals the best city and beach break destinations for 2020, as voted by readers, to help your plan your next holiday
Immoral and often unlawful practices are so common in the car hire industry that only a quarter of car rental customers enjoy worry-free holidays. Which? rounds up the most common car hire scams and the companies behind them
Britannia has been rated the worst hotel chain in the UK for the seventh year in a row, receiving an abysmal customer score of just 39% for its neglected hotels.
Holidaymakers are more likely to experience issues on an escorted tour than on any other type of trip, with some reporting terrible tour guides, unsatisfactory accommodation, or inedible food.
Seven in ten Goldcar customers face queues to pick up their hire car when they arrive at the rental desk. By contrast, the best car hire companies allow you to just pick up your keys and start your holiday hassle free
Pressure selling is illegal throughout the EU, yet Which? has received complaints about all the major car hire companies using misleading or aggressive tactics to sell extra insurance. Which? Travel sent mystery shoppers armed with secret cameras to see just how far its agents will go to make a sale.