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Which car hire companies make you queue?

Seven in ten Goldcar customers face queues to pick up their hire car when they arrive at the rental desk. By contrast, the best car hire companies allow you to just pick up your keys and start your holiday hassle free

Car hire lies caught on camera

Pressure selling is illegal throughout the EU, yet Which? has received complaints about all the major car hire companies using misleading or aggressive tactics to sell extra insurance. Which? Travel sent mystery shoppers armed with secret cameras to see just how far its agents will go to make a sale.

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Thomas Cook and Tui rated worst for package holidays

Big names Thomas Cook and Tui have come bottom Which? Travel's package holiday provider survey. Other holiday companies offer a better experience at low prices.

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Europcar brands worst for car hire problems

Nearly half of those who hired a car with Interrent, and more than four in ten Goldcar customers, reported a problem with their rental, ranging from terrible customer service to unexpected charges. Find out which car hire companies you should avoid, and which you should hire with.

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Britain’s best and worst seaside towns revealed

Visitors rate nearly 100 British seaside towns and villages to find their favourite coastal getaway. Resorts were rated in ten categories, including the quality of the beach, scenery, food and drink, and value for money.

One in five car hire customers hit with unexpected charges

Which? Travel reveals that one in five is hit with unexpected car hire charges. And nearly half are not notified until after the payment has been taken. Find out which car hire companies are worst for unauthorised and unexpected fees.

Car hire insurance rip-off: policies five times more expensive with rental companies

Major car hire companies are charging five times the price for insurance that is less comprehensive than insurance policies available online. Find out which online policies to buy

Best and worst car hire companies revealed

Which? experts reveal the best and worst car hire companies to help you avoid terrible service and book your holiday car hire with confidence

Ryanair’s paid-for seating policy ‘puts profits before passenger safety’

An investigation by Which? Travel has exposed real concerns that Ryanair’s seating policy, which only guarantees to seat passengers together if they pay extra, could obstruct an evacuation as loved ones try to reach one another in an emergency.

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UK holidaymakers could face queues several hours long at Spanish airports in event of no-deal Brexit

Millions of British travellers have been warned that they could face up to three hour delays at immigration because of extra border checks required by Brussels if the UK crashes out of the EU without a deal. We’ve looked at the busiest airports for British passengers, to see which are likely to be worst affected.

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