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Best and worst car hire companies for queues

Book with the wrong car hire company and your holiday could start with a long and frustrating queue at the pick-up desk. New research from Which? Travel reveals that more...

Best and worst car hire companies revealed

Car hire provider Interrent, the low-cost arm of the Europcar empire, has careered into Which? Travel’s annual car hire survey with the lowest customer score the report has ever seen....

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Car hire comparison sites forced to show full cost upfront

Three car hire websites have committed to providing clearer prices upfront so consumers can make a more informed choice when renting a car. The move follows enforcement action by the...

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Brexit travel confusion for holidaymakers

Millions of holidaymakers are unclear about the consequences of flight disruption if there’s no government aviation deal in place once the UK leaves the EU, Which? has found. As people...

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Customers charged double for car hire repairs

Car hire customers are paying over the odds for repairs that may never be made, at a price that rental companies refuse to prove is accurate, a Which? Travel investigation...

Britannia finishes bottom of hotel chains survey for fifth consecutive year

For the fifth year running, Britannia has come bottom in a Which? Travel survey of large hotel brands. Which? asked its members to rate UK hotel chains on everything from...

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Ryanair reluctantly bows to pressure over rerouting and cancellation compensation

Ryanair has bowed to pressure from Which? and the Civil Aviation Authority (CAA), and confirmed that passengers on its cancelled flights have the right to be rebooked on other carriers....

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New Ryanair flight cancellations ‘effectively cancel Christmas’

UPDATE Ryanair faces enforcement action from the Civil Aviation Authority following another wave of flight cancellations. The airline cancelled an extra 18,000 flights between November and March – taking the...

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Ryanair flight cancellations: What to say

Ryanair is cancelling up to 50 flights a day for the next six weeks due to a shortage of staff. The budget airline claims it ‘messed up’ the scheduling of...

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Car hire contracts catch out customers

Car hire customers are falling foul of unexpected and unclear contract terms, according to new research by Which? Travel When we looked at more than 40 contracts from 18 car...

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