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Britannia finishes bottom of hotel chains survey for fifth consecutive year

For the fifth year running, Britannia has come bottom in a Which? Travel survey of large hotel brands. Which? asked its members to rate UK hotel chains on everything from...

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Ryanair reluctantly bows to pressure over rerouting and cancellation compensation

Ryanair has bowed to pressure from Which? and the Civil Aviation Authority (CAA), and confirmed that passengers on its cancelled flights have the right to be rebooked on other carriers....

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New Ryanair flight cancellations ‘effectively cancel Christmas’

UPDATE Ryanair faces enforcement action from the Civil Aviation Authority following another wave of flight cancellations. The airline cancelled an extra 18,000 flights between November and March – taking the...

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Ryanair flight cancellations: What to say

Ryanair is cancelling up to 50 flights a day for the next six weeks due to a shortage of staff. The budget airline claims it ‘messed up’ the scheduling of...

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Car hire contracts catch out customers

Car hire customers are falling foul of unexpected and unclear contract terms, according to new research by Which? Travel When we looked at more than 40 contracts from 18 car...

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A quarter of all flights delayed

Less than 75% of flights arrive on time according to new analysis of more than 850,000 flights by Which? Canadian leisure airline Air Transat, Icelandair and Norwegian airlines languished at...

Which airlines won’t let you take your hand luggage on board?

Passengers, who are unexpectedly made to put their hand luggage in the hold when at the gate, risk leaving valuable, uninsured items in an unsecured bag, new research by Which?...

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Car hire customers hit by unclear fees for extras

Which? has found that nearly a third of prices for car hire extras aren’t presented clearly online at the time of booking.

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How to save money on your 2015 holidays

We asked more than 1,000 of you to share your holiday money-saving tips and we tested the best ones and added lots of our own

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Ryanair to end ‘misleading’ insurance sales tactics

Ryanair boss Michael O’Leary has promised to replace the confusing travel insurance menu on the airline’s website by the end of the year.

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