Billions of account details sold online: five tips to protect yourself and your data
More than 15 billion stolen usernames and passwords are being sold to criminals on the dark web, new research from cyber security firm Digital Shadows has revealed. The stolen data...
Couples jilted at altar by wedding venues cancelling big day – and pocketing their cash
Couples across the UK are struggling to obtain refunds or suitable postponement dates for their weddings because of the measures taken to combat COVID-19. The government imposed a ban on...
Tech shoppers left out of pocket during the coronavirus lockdown as orders go missing
Scores of shoppers say they’ve been left out of pocket after buying products from secondhand tech store, CeX. Some customers, including keyworkers, have reported not receiving their online orders, while...
Retailers extend returns policies during lockdown following pressure from Which?
Find out which retailers have extended their returns policies during the coronavirus lockdown following pressure from Which?.
What does coronavirus mean for your shopping, deliveries and consumer rights?
Find out what coronavirus means for your shopping: how will deliveries work, and what are your rights if you want to return something you bought from a store?
Coronavirus: what are my rights if a contactless delivery goes wrong?
The COVID-19 outbreak has changed many aspects of our daily lives, including how parcels are delivered to us. Couriers are carrying out contactless deliveries to ensure the safety of their...
Debenhams in administration: what does it mean for customers?
Debenhams is the next well-known retailer to file for administration during the coronavirus lockdown. The troubled department store has described it as a ‘light-touch’ administration, saying it will continue to...
Five tips to avoid losing your money when a company goes bust
From Thomas Cook to Mothercare, 2019 saw a string of well-known companies collapse, and we could say goodbye to more in 2020. If it happens to a retailer, venue, or holiday company you’ve bought something from, it doesn’t have to mean your money is lost.
Five tips for shopping safely online during the coronavirus lockdown
With high street stores shut and households across the UK self-isolating, many of us will be going online to do our shopping over the next few weeks. If you’re new...
BrightHouse in administration: what does it mean for debts and compensation claims?
Rent-to-own retailer BrightHouse has called in administrators following a litany of mis-selling compensation claims. The rent-to-own retailer has 240 stores and 2,400 employees, who now face the loss of their...