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BT faces £600m claim for ‘historic overcharging’

BT faces £600m claim for ‘historic overcharging’

BT faces a claim worth almost £600 million for years of ‘overcharging landline customers’. In 2017, Ofcom found that BT had been increasing charges for landlines every year since 2009...

Eight ways to turn unloved gifts into cash

Eight ways to turn unloved gifts into cash

One in five of us ended up giving away an unwanted gift last Christmas, according to our survey of more than 2,000 people in the UK.* If you receive yet...

Regift and recycle: 12 ways to have a more sustainable Christmas

Regift and recycle: 12 ways to have a more sustainable Christmas

Almost half of us (45%) who celebrated Christmas last year did something to reduce the environmental impact of our festive celebrations, Which? research has revealed*. Two in five of us...

Debenhams in administration: what does it mean for customers?

Debenhams in administration: what does it mean for customers?

Debenhams is to go into liquidation after JD Sports pulled out of a deal to rescue the troubled retailer. The administrators are winding down operations but will continue to seek...

Which? reveals Christmas delivery disasters, and the courier most likely to let you down

Which? reveals Christmas delivery disasters, and the courier most likely to let you down

Last year, as many as two in three people (69%) who ordered one or more deliveries had a delivery problem over the festive period, Which? has revealed. The survey of...

Topshop owner Arcadia goes into administration – what do customers need to know?

Topshop owner Arcadia goes into administration – what do customers need to know?

Arcadia Group, which owns High Street retailers such as Topshop, Dorothy Perkins, Evans and Burton, has collapsed into administration. The collapse of the retail empire owned by British businessman and...

‘Buy now, pay later’ returns nightmares: how to get your money back

‘Buy now, pay later’ returns nightmares: how to get your money back

'Buy now, pay later' (BNPL) schemes are quick and easy to sign up to at the checkout, but returning items isn't always as straightforward.

Currys PC World failing customers with faulty products and failed deliveries

Currys PC World failing customers with faulty products and failed deliveries

Scores of Currys customers have been fobbed off and left without functioning washing machines, fridge freezers and TVs during the pandemic due to failed deliveries and problems with faulty products....

One in five regret Black Friday purchase: how long do you have to make a return this winter?

One in five regret Black Friday purchase: how long do you have to make a return this winter?

Last year, one in four of us bought something in the Black Friday sales, but of those, one in five said they regretted their Black Friday purchase. The most common...

Experian told to stop sharing data without consent: five things you need to know

Experian told to stop sharing data without consent: five things you need to know

The Information Commissioner's Office says Experian has been collecting and using people's personal data without their knowledge. Here's what you should know.

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