Inappropriate behaviour and booking nightmares: three in five have problems with their driving instructor
Complaints against driving instructors have risen sharply in recent years with worrying trends around inappropriate behaviour and misconduct, Which? has found. While often seen as a significant moment in the...
Klarna overhauls ‘buy now, pay later’ service: what you need to know
The popular 'buy now, pay later' firm has made changes to its checkout language, late fees, and affordability checks amid growing criticism of the sector.
‘My PCR test results arrived a week late, can I get a refund?’
Do you have an issue you need to put right? Which? is here to help get your consumer problems sorted. Dear Which?, I recently went abroad and needed PCR tests...
Online shoppers bombarded with ‘buy now, pay later’ schemes
Which? research finds fashion, children's and homeware retailers are offering multiple schemes with sparse detail on late fees, credit checks and how repayments work.
The best and worst ways to get your complaint heard – rated by you
Fewer than half of people who experienced an issue with an online retailer consider social media, online chatbots and text as efficient communication methods, Which? research has found. We surveyed...
Best and worst online retailers for resolving complaints – rated by you
Good customer service from online retailers has been more important than ever during the pandemic while high streets have been shut. We surveyed more than 5,000 UK consumers who experienced...
‘Primark won’t refund me after covid delayed my return’
Do you have an issue you need put right? Which? is here to help get your consumer problems sorted. Dear Which? I purchased some items in-store at Primark and later...
‘My H&M parcel didn’t arrive and it won’t refund me. What can I do?’
Which? helps a consumer who was refused a refund after a history of missing parcels.
Don’t Buy: Unofficial sites selling Euro 2020 final tickets that risk refused entry
Tickets for Sunday’s game against Italy are being sold for thousands of pounds on secondary ticketing sites as fans frantically try to secure last-minute tickets for England’s first major tournament final in 55 years.
Don’t buy: why paying extra for some ticket insurance is wasting your money
Ticket holders could be buying insurance policies for gigs and major events which do not provide them with the Covid cover they expect, Which? can reveal. After a year of...