Neon Beach leaves customers in the dark about made-to-order lights
Neon Beach, an online retailer selling made-to-order neon signs, left customers waiting months for their orders before falling into administration in March 2021. Which? spoke to scores of aggrieved customers...
Which? calls for clarity on post-Brexit delivery charges
From import charges to confusing returns processes, post-Brexit rules mean shopping with European retailers isn’t as simple as it used to be. In fact, two in five of us who...
British gas engineer strikes: what can you do if your boiler breaks down?
Planned British Gas engineer strikes throughout February have left some customers concerned what will happen if their boiler breaks down. The GMB union says new plans from British Gas would...
Coronavirus: extended returns policies and your rights to a refund
With high street stores shut, and government guidance instructing us to only leave home for essential reasons, you might be wondering how to return any unwanted Christmas gifts or lockdown...
‘Buy now, pay later’ schemes such as Klarna, Clearpay and Laybuy to be regulated
Schemes like Klarna, Clearpay and Laybuy will have to put in place stricter controls. Find out why, and when the changes will take force.
More than 170 online retailers flouting refund rules
Which? is warning online shoppers to check T&Cs carefully before shopping with unfamiliar retailers even if they offer familiar ways to pay.
BT faces £600m claim for ‘historic overcharging’
BT faces a claim worth almost £600 million for years of ‘overcharging landline customers’. In 2017, Ofcom found that BT had been increasing charges for landlines every year since 2009...
Eight ways to turn unloved gifts into cash
One in five of us ended up giving away an unwanted gift last Christmas, according to our survey of more than 2,000 people in the UK.* If you receive yet...
Regift and recycle: 12 ways to have a more sustainable Christmas
Almost half of us (45%) who celebrated Christmas last year did something to reduce the environmental impact of our festive celebrations, Which? research has revealed*. Two in five of us...
Debenhams in administration: what does it mean for customers?
Debenhams is to go into liquidation after JD Sports pulled out of a deal to rescue the troubled retailer. The administrators are winding down operations but will continue to seek...