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Acorn Stairlifts may be breaking laws against pressure selling

Which? has caught one of the UK’s largest stairlift companies, Acorn Stairlifts, using pressure tactics to try to convince elderly home owners to make a decision on-the-spot. Which? researchers found...

The myths of growing old: how to plan for a positive later life

The inevitability of a care home… Having to downsize… Needing to sell the family home to pay for escalating care costs. There are some persuasive so-called truths about later life,...

Care in crisis: nine in ten (91%) haven’t put aside money for care

One in 10 older people face care costs of over £100,000 – but the vast majority of us are not saving to pay for care in later life, according to new...

What your GP says…and what they really mean

With the average GP consultation lasting only 10 minutes, there’s no time to waste on miscommunication. To get the best from your appointment, you need to understand what’s going through...

Which? reveals best and worst hearing aid providers for 2018

There are a 25 percentage points between the overall customer scores of the highest and lowest-rated hearing aid providers, according to our latest customer survey. We asked 3,183 Which? members...

Potential Sainsbury’s and Asda merger comes with possible price cuts for shoppers

As Sainsburys and Asda reveal a potential merger, Which? takes a look at how these supermarkets perform in price comparison and customer satisfaction surveys.

NHS care funding in England is a postcode lottery, says Which?

Those with the most complex medical needs still face a postcode lottery of getting their full care costs outside hospital paid by NHS ‘continuing healthcare’ funding in England, Which? analysis...

The government pledges to tackle unfair care home practices

The government has finally responded to the Competition and Markets Authority’s (CMA) care home market study, accepting that consumers needed better protection from ‘unfair practices’ by care homes. It has promised...

Secretive care home contracts leave older people vulnerable

Care homes are failing to provide contracts and may be breaking the law by neglecting to explain important terms, a Which? investigation has found. 6/3/18 – The government has finally...

Best and worst care home providers revealed by Which?

Overall, more than 77,000 beds for older people in England are in sub-standard homes, Which? research has discovered. These are homes rated by the regulator, the Care Quality Commission. Our...

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