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Hotel booking sites vow to clean up their act on discounts and hidden charges

Hotel booking sites have been ordered to be more transparent about discounts and hidden charges after an investigation by the Competition and Markets Authority (CMA). The government watchdog took enforcement action against Expedia, Booking.com, Agoda, Hotels.com, ebookers and Trivago for potentially breaking consumer protection law.

The worst hotel chains for complaints revealed

Hotel guests are most likely to run into problems if they check into a Britannia, Which? Travel has found. Four in 10 customers who booked into one of the chain’s properties had an issue with their stay, according to our survey of more than 7,000 people. The most common concerns experienced by Britannia hotel guests related to poor customer service (41%) and the quality of rooms (41%), followed by cleanliness (32%) and the quality of food and drink (27%).

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Manchester’s new luxury terminal: £50 to avoid one of the UK’s worst airports

Flyers will soon be able to pay extra to use a new luxury terminal at Manchester Airport, after its waiting times were rated among the worst in the UK. The new facility, dubbed PremiAir, will offer fast-track security and immigration, a chauffeur-driven ride to your flight and a 'personalised' baggage service for those willing to fork out an extra £50 at least.

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Travel health products you don’t need

Holidaymakers are wasting their money on branded products like Imodium and Piriteze, according to Which? Travel. Savings of up to £8 can be made by switching one remedy for another, with far cheaper alternatives available on the high street.

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Hotel vouchers: are they costing you more?

We price up three popular voucher companies - Hotel Voucher Shop, Red Letter Days and Virgin Experience - and find one could cost you much more than booking direct.

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Ryanair Black Friday deals not always deals

Passengers who rush to book flights during Ryanair’s Black Friday sale could end up out of pocket, according to snapshot research by Which? Travel. Three out of the six flights we tracked last year were the same price or cheaper in the fortnight after the promotion ended.

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The micro hotel rooms costing you more

Hotel rooms have been shrinking in recent years, especially in city centres where rates are high. But don't assume that the smallest room will offer the cheapest price.

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The UK’s best and worst hotels revealed

Britannia has been rated the worst hotel chain in the UK in a Which? survey. See what happened when our reporter went undercover at the chain’s rundown’ and ‘hopelessly neglected’ Royal Albion Hotel in Brighton. 

Cypriot low-cost carrier Cobalt Air collapses

Budget airline Cobalt has cancelled all flights leaving holidaymakers stranded. The Cypriot national carrier which flew to 23 destinations and operated flights at Heathrow, Stansted, Gatwick and Manchester, has advised customers not to travel to the airport.

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Fraudsters writing fake Tripadvisor reviews could face jail

A fraudster has been jailed for selling fake Tripadvsior reviews to hospitality companies in one of the first cases of its kind. He was the owner of Promo Salento, a company which sold fraudulent listings to business owners to help boost their profiles on the site.

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