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Top hotel booking site problems revealed

Seven percent of holidaymakers who used a hotel booking site experienced problems, according to research from Which? Travel. We surveyed 4,600 Which? members about their experiences of using hotel booking sites. Here we reveal the five most common issues they faced.

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Ryanair charges extra 6% with rip-off exchange rates

Holidaymakers who book Ryanair flights from abroad are still being stung by terrible exchange rates, Which? Travel has found. The budget airline continues to automatically switch currencies at the time...

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‘Only one room left’: Why hotel booking sites can’t be trusted

Our investigation finds hotel booking websites, like Booking.com and Trivago, still using skewed search results, pressure sales and other dodgy sales tactics.

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The hotel photos that don’t match reality

Holidaymaker photos reveal the reality behind some of the idyllic holidays advertised online. From rusty sunloungers to dingy hot tubs, a report by Which? Travel shows what happens when travel agents over-promise and under-deliver.

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WOW Air ceases operations leaving thousands stranded

Icelandic airline Wow Air has cancelled all future flights leaving British passengers stranded abroad. The low-cost carrier made the announcement on Thursday morning, but was still selling tickets right up until 7am the same day. It comes after talks with a US financier and rival carrier, Icelandair, broke down. Wow Air was heavily in debt and had been seeking a backer for months.

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Best and worst airport lounges in the UK

Airport lounges promise to start your holiday in style with economy travellers paying between £20 and £50 for entry. Our undercover inspectors visited 21 pay-as-you-go lounges at some of the UK’s biggest airports - including Heathrow, Gatwick, Stansted and Edinburgh.

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Hotel booking sites vow to clean up their act on discounts and hidden charges

Hotel booking sites have been ordered to be more transparent about discounts and hidden charges after an investigation by the Competition and Markets Authority (CMA). The government watchdog took enforcement action against Expedia, Booking.com, Agoda, Hotels.com, ebookers and Trivago for potentially breaking consumer protection law.

The worst hotel chains for complaints revealed

Hotel guests are most likely to run into problems if they check into a Britannia, Which? Travel has found. Four in 10 customers who booked into one of the chain’s properties had an issue with their stay, according to our survey of more than 7,000 people. The most common concerns experienced by Britannia hotel guests related to poor customer service (41%) and the quality of rooms (41%), followed by cleanliness (32%) and the quality of food and drink (27%).

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Manchester’s new luxury terminal: £50 to avoid one of the UK’s worst airports

Flyers will soon be able to pay extra to use a new luxury terminal at Manchester Airport, after its waiting times were rated among the worst in the UK. The new facility, dubbed PremiAir, will offer fast-track security and immigration, a chauffeur-driven ride to your flight and a 'personalised' baggage service for those willing to fork out an extra £50 at least.

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Travel health products you don’t need

Holidaymakers are wasting their money on branded products like Imodium and Piriteze, according to Which? Travel. Savings of up to £8 can be made by switching one remedy for another, with far cheaper alternatives available on the high street.

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