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Coronavirus Read our latest advice
Why you shouldn’t trust some Covid-safe badge schemes

Why you shouldn’t trust some Covid-safe badge schemes

VisitBritain’s We’re Good to Go mark is awarded to show a tourist accommodation or attraction is following strict hygiene and social distancing measures. But to be accepted, managers only need to tick a few boxes on a self-assessment form and have a Covid-19 risk assessment in place.

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Will Covid-19 vaccine passports kick-start travel again?

Will Covid-19 vaccine passports kick-start travel again?

Vaccine passports which enable people who have had the coronavirus jab to travel abroad are being considered by the UK government and across the globe. This could be a mobile app or a scannable QR code to show airline or border staff.

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2021 holidays: Is it safe to book a trip in the UK or abroad?

2021 holidays: Is it safe to book a trip in the UK or abroad?

Here’s everything you should consider before booking a holiday for 2021, both in the UK or abroad.

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Are holiday or flights in the 2021 January sales really a good deal?

Are holiday or flights in the 2021 January sales really a good deal?

After the year we’ve had, many of us are itching to escape somewhere exotic. But are we likely to pick up a bargain in the January sales this year?

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Britannia rated UK’s worst hotel chain for eighth year running

Britannia rated UK’s worst hotel chain for eighth year running

Britannia plumbed new depths with a one-star rating in most categories, including cleanliness, in this year’s survey of UK hotel chains. It was described as a ‘dirty hovel’ by one guest, landing the bottom spot for the eighth consecutive year.

Some hotels found to have not cleaned rooms properly despite coronavirus risk

Some hotels found to have not cleaned rooms properly despite coronavirus risk

Britannia is failing to properly clean all of its hotel rooms during the pandemic, research by Which? Travel suggests. Our undercover inspectors found shoddy hygiene practices when we visited its Folkstone property, the Grand Burstin.

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Escape in 2021: 8 holiday companies with the best flexible booking policies

Escape in 2021: 8 holiday companies with the best flexible booking policies

Many reputable providers are trying lure customers back with promises of free amendments if COVID-19 restrictions mean they are unable to travel. Some even allow you to get a full refund if you simply change your mind. Here we round-up the best flexible booking options from companies who have been treating their customers right during the pandemic.

Coronavirus outbreak Q&A: advice for travellers

Coronavirus outbreak Q&A: advice for travellers

Everything you need to know, from whether you can get a package holiday refund to airline cancellations and rebooking options.

Coronavirus: Sykes Cottages gives vulnerable customers the runaround on refunds

Coronavirus: Sykes Cottages gives vulnerable customers the runaround on refunds

Sykes’ customers at risk from COVID-19 complications have complained that they are struggling to get their money back, despite intervention from the Competition and Markets Authority (CMA). The cottage provider made an undertaking back in July that a customer will receive a full refund if that person, or any member of their party, is vulnerable.

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Holidays in 2021 – the tour operators and travel agents Which? recommends

Holidays in 2021 – the tour operators and travel agents Which? recommends

Many holiday firms broke the law on refunds for cancelled trips during the current pandemic, leaving consumers millions of pounds out of pocket. But after Which? Travel stepped in, companies – including Exodus and Riviera Travel - have made significant changes to their refund policies.

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