Here’s everything you should consider before booking a holiday for 2021, both in the UK or abroad.
After the year we’ve had, many of us are itching to escape somewhere exotic. But are we likely to pick up a bargain in the January sales this year?
Britannia plumbed new depths with a one-star rating in most categories, including cleanliness, in this year’s survey of UK hotel chains. It was described as a ‘dirty hovel’ by one guest, landing the bottom spot for the eighth consecutive year.
Britannia is failing to properly clean all of its hotel rooms during the pandemic, research by Which? Travel suggests. Our undercover inspectors found shoddy hygiene practices when we visited its Folkstone property, the Grand Burstin.
Many reputable providers are trying lure customers back with promises of free amendments if COVID-19 restrictions mean they are unable to travel. Some even allow you to get a full refund if you simply change your mind. Here we round-up the best flexible booking options from companies who have been treating their customers right during the pandemic.
Everything you need to know, from whether you can get a package holiday refund to airline cancellations and rebooking options.
Sykes’ customers at risk from COVID-19 complications have complained that they are struggling to get their money back, despite intervention from the Competition and Markets Authority (CMA). The cottage provider made an undertaking back in July that a customer will receive a full refund if that person, or any member of their party, is vulnerable.
Many holiday firms broke the law on refunds for cancelled trips during the current pandemic, leaving consumers millions of pounds out of pocket. But after Which? Travel stepped in, companies – including Exodus and Riviera Travel - have made significant changes to their refund policies.
More consumers are waiting until the last minute to book holidays amid COVID-19 uncertainty. Twenty two percent of people booked less than a week before departure. This is likely so travellers can keep on top of changing travel restrictions and choose destinations exempt from quarantine. But is it still possible to get a bargain at the 11th hour? Here we share our best tips for saving money on a last-minute break.
EasyJet customers who no longer wish to travel because of COVID-19 are furious after unwittingly giving up their legal right to a refund. The airline is emailing flyers to ask if they would like to exchange their upcoming flight for credit. The voucher covers the full value of the fare plus an extra £10 as a ‘thank you’. It is valid against future bookings for 12 months.