Many reputable providers are trying lure customers back with promises of free amendments if COVID-19 restrictions mean they are unable to travel. Some even allow you to get a full refund if you simply change your mind. Here we round-up the best flexible booking options from companies who have been treating their customers right during the pandemic.
Everything you need to know, from whether you can get a package holiday refund to airline cancellations and rebooking options.
Sykes’ customers at risk from COVID-19 complications have complained that they are struggling to get their money back, despite intervention from the Competition and Markets Authority (CMA). The cottage provider made an undertaking back in July that a customer will receive a full refund if that person, or any member of their party, is vulnerable.
Many holiday firms broke the law on refunds for cancelled trips during the current pandemic, leaving consumers millions of pounds out of pocket. But after Which? Travel stepped in, companies – including Exodus and Riviera Travel - have made significant changes to their refund policies.
More consumers are waiting until the last minute to book holidays amid COVID-19 uncertainty. Twenty two percent of people booked less than a week before departure. This is likely so travellers can keep on top of changing travel restrictions and choose destinations exempt from quarantine. But is it still possible to get a bargain at the 11th hour? Here we share our best tips for saving money on a last-minute break.
EasyJet customers who no longer wish to travel because of COVID-19 are furious after unwittingly giving up their legal right to a refund. The airline is emailing flyers to ask if they would like to exchange their upcoming flight for credit. The voucher covers the full value of the fare plus an extra £10 as a ‘thank you’. It is valid against future bookings for 12 months.
Customers denied refunds by some of the UK’s biggest cottage companies are potentially being penalised by unfair contract terms, Which? Travel has found. Angry customers, who are unable to travel because of the COVID-19 outbreak, have struggled to secure refunds from providers including Sykes, Hoseasons and Cottages.com.
The Foreign and Commonwealth Office (FCO) has announced that those who can’t afford a flight home can apply for an emergency loan, but UK residents stranded overseas amid the coronavirus pandemic have slammed a government repatriation loan scheme as ‘a publicity stunt’.
British holidaymakers are being forced to spend thousands of pounds on airfares home – only to end up stranded and penniless when the airline cancels. Carriers including Etihad and Westjet are only offering travel vouchers for grounded flights and are failing to reroute passengers, while continuing to sell seats at inflated prices. Some Brits have had multiple flights cancelled, leaving them struggling to pay for food and accommodation.
Travellers are paying up to 12% too much for their hotel room, an investigation by Which? Travel has found. Booking.com and other big multi-national booking sites promise to offer you the best price. But there’s a little-known trick which will save you money. When we tried it, we got a better deal eight out of 10 times.