Coronavirus: are easyJet customers being duped into accepting vouchers over refunds?
EasyJet customers who no longer wish to travel because of COVID-19 are furious after unwittingly giving up their legal right to a refund. The airline is emailing flyers to ask if they would like to exchange their upcoming flight for credit. The voucher covers the full value of the fare plus an extra £10 as a ‘thank you’. It is valid against future bookings for 12 months.
Coronavirus: Are holiday letting companies using unfair terms to deny refunds?
Customers denied refunds by some of the UK’s biggest cottage companies are potentially being penalised by unfair contract terms, Which? Travel has found. Angry customers, who are unable to travel because of the COVID-19 outbreak, have struggled to secure refunds from providers including Sykes, Hoseasons and Cottages.com.
Coronavirus: Stranded UK residents call government loan offer a sham
The Foreign and Commonwealth Office (FCO) has announced that those who can’t afford a flight home can apply for an emergency loan, but UK residents stranded overseas amid the coronavirus pandemic have slammed a government repatriation loan scheme as ‘a publicity stunt’.
Coronavirus: Brits stranded and penniless as airlines refuse refunds
British holidaymakers are being forced to spend thousands of pounds on airfares home – only to end up stranded and penniless when the airline cancels. Carriers including Etihad and Westjet are only offering travel vouchers for grounded flights and are failing to reroute passengers, while continuing to sell seats at inflated prices. Some Brits have had multiple flights cancelled, leaving them struggling to pay for food and accommodation.
Why you’re paying too much for your hotel
Travellers are paying up to 12% too much for their hotel room, an investigation by Which? Travel has found. Booking.com and other big multi-national booking sites promise to offer you the best price. But there’s a little-known trick which will save you money. When we tried it, we got a better deal eight out of 10 times.
Top five holiday rip-offs revealed
A trip abroad isn’t cheap, but a lack of planning can swallow up even more of our hard-earned cash. From overpriced flight extras to buying travel money at the airport, these pricey pitfalls can taint that holiday feeling. Here we reveal the classic traps to be wary of so you can save your currency for the fun stuff.
Travel after Brexit: will it affect my holiday?
Rules on passport validity, Ehic healthcare and permits for driving abroad will remain the same until at least the end of the Brexit transition period in December.
British Airways emitting more carbon than rival airlines
Flying with BA can increase CO2 emissions by up to 45% per passenger, an investigation by Which? Travel has found. Using a sophisticated calculator, produced by independent carbon analytics company Flyzen, we compared rival carriers across six popular routes.
8 travel resolutions for the new year
From carrying hand sanitiser on Ryanair, to avoiding Clacton-on-Sea altogether, Which? Travel rounds up the year's most important lessons to help you have hassle-free holidays in 2020.
Five moments that changed travel in 2019
From the collapse of Thomas Cook to ongoing Brexit uncertainty, a lot happened has happened in the past 12 months. Here we look back at the key moments of 2019 and arm you with everything you need for the year ahead.