WOW Air ceases operations leaving thousands stranded
Icelandic airline Wow Air has cancelled all future flights leaving British passengers stranded abroad. The low-cost carrier made the announcement on Thursday morning, but was still selling tickets right up until 7am the same day. It comes after talks with a US financier and rival carrier, Icelandair, broke down. Wow Air was heavily in debt and had been seeking a backer for months.
Best and worst airport lounges in the UK
Airport lounges promise to start your holiday in style with economy travellers paying between £20 and £50 for entry. Our undercover inspectors visited 21 pay-as-you-go lounges at some of the UK’s biggest airports - including Heathrow, Gatwick, Stansted and Edinburgh.
Hotel booking sites vow to clean up their act on discounts and hidden charges
Hotel booking sites have been ordered to be more transparent about discounts and hidden charges after an investigation by the Competition and Markets Authority (CMA). The government watchdog took enforcement action against Expedia, Booking.com, Agoda, Hotels.com, ebookers and Trivago for potentially breaking consumer protection law.
The worst hotel chains for complaints revealed
Hotel guests are most likely to run into problems if they check into a Britannia, Which? Travel has found. Four in 10 customers who booked into one of the chain’s properties had an issue with their stay, according to our survey of more than 7,000 people. The most common concerns experienced by Britannia hotel guests related to poor customer service (41%) and the quality of rooms (41%), followed by cleanliness (32%) and the quality of food and drink (27%).
Manchester’s new luxury terminal: £50 to avoid one of the UK’s worst airports
Flyers will soon be able to pay extra to use a new luxury terminal at Manchester Airport, after its waiting times were rated among the worst in the UK. The new facility, dubbed PremiAir, will offer fast-track security and immigration, a chauffeur-driven ride to your flight and a 'personalised' baggage service for those willing to fork out an extra £50 at least.
Travel health products you don’t need
Holidaymakers are wasting their money on branded products like Imodium and Piriteze, according to Which? Travel. Savings of up to £8 can be made by switching one remedy for another, with far cheaper alternatives available on the high street.
Hotel vouchers: are they costing you more?
We price up three popular voucher companies - Hotel Voucher Shop, Red Letter Days and Virgin Experience - and find one could cost you much more than booking direct.
Ryanair Black Friday deals not always deals
Passengers who rush to book flights during Ryanair’s Black Friday sale could end up out of pocket, according to snapshot research by Which? Travel. Three out of the six flights we tracked last year were the same price or cheaper in the fortnight after the promotion ended.
The micro hotel rooms costing you more
Hotel rooms have been shrinking in recent years, especially in city centres where rates are high. But don't assume that the smallest room will offer the cheapest price.
The UK’s best and worst hotels revealed
Britannia has been rated the worst hotel chain in the UK in a Which? survey. See what happened when our reporter went undercover at the chain’s rundown’ and ‘hopelessly neglected’ Royal Albion Hotel in Brighton.