Ryanair, Virgin Atlantic and Tui failing to meet refund commitments to regulator after no threat of legal action
Airlines that broke the law over refunds for cancelled flights are already failing to meet the commitments made to the Civil Aviation Authority (CAA) to speed up the process of refunding passengers, Which? has found - Ryanair, Tui and Virgin are still taking several months to refund passengers.
Holidaymakers booked on flights to Cyprus are losing hundreds of pounds because Ryanair is refusing to refund them, even though coronavirus restrictions mean they are banned from flying to and entering the country.
Loveholidays is abandoning holidaymakers at closed hotels in Spain, forcing them to spend hundreds of pounds on alternative accommodation. Which? has been contacted by families who arrived in Spanish resorts...
Customers who booked trips before the coronavirus outbreak but no longer feel safe to travel, or don’t want to go, risk losing money as the government has deemed it’s now safe for some overseas trips to go ahead.
UK holidays are back on, but recent scenes of over-crowded beaches have raised concerns as to how safe it will be to holiday in the UK while coronavirus is still a threat. We asked self-catering accommodation, hotels, holiday parks, campsites, visitor attractions and theme parks what steps they’re taking to prevent the virus spreading and keep their guests safe.
Will you have to wear a face mask on the plane, will the kids' clubs be open, what about the pool? Which? Travel answers all your questions about summer 2020 holidays.
Ryanair and Wizz Air are flouting recommendations from the government designed to reduce interaction and avoid transmission of coronavirus on board their planes.
Holidaymakers who’ve been persuaded to accept credit notes rather than cash refunds are facing huge price increases when they try to re-book.