We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here.

Ryanair, Virgin Atlantic and Tui failing to meet refund commitments to regulator after no threat of legal action

Ryanair, Virgin Atlantic and Tui failing to meet refund commitments to regulator after no threat of legal action

Airlines that broke the law over refunds for cancelled flights are already failing to meet the commitments made to the Civil Aviation Authority (CAA) to speed up the process of refunding passengers, Which? has found - Ryanair, Tui and Virgin are still taking several months to refund passengers.

Posted on
Ryanair refuses refunds for flights to Cyprus that customers can’t board

Ryanair refuses refunds for flights to Cyprus that customers can’t board

Holidaymakers booked on flights to Cyprus are losing hundreds of pounds because Ryanair is refusing to refund them, even though coronavirus restrictions mean they are banned from flying to and entering the country. 

Posted on
Loveholidays customers being sent to padlocked hotels

Loveholidays customers being sent to padlocked hotels

Loveholidays is abandoning holidaymakers at closed hotels in Spain, forcing them to spend hundreds of pounds on alternative accommodation. Which? has been contacted by families who arrived in Spanish resorts...

Posted on
I’ve got a holiday booked but don’t want to go. What can I do?

I’ve got a holiday booked but don’t want to go. What can I do?

Customers who booked trips before the coronavirus outbreak but no longer feel safe to travel, or don’t want to go, risk losing money as the government has deemed it’s now safe for some overseas trips to go ahead.

How safe is my UK holiday?

How safe is my UK holiday?

UK holidays are back on, but recent scenes of over-crowded beaches have raised concerns as to how safe it will be to holiday in the UK while coronavirus is still a threat. We asked self-catering accommodation, hotels, holiday parks, campsites, visitor attractions and theme parks what steps they’re taking to prevent the virus spreading and keep their guests safe.

Airports, airlines and destinations: how will coronavirus change our summer holidays?

Airports, airlines and destinations: how will coronavirus change our summer holidays?

Will you have to wear a face mask on the plane, will the kids' clubs be open, what about the pool? Which? Travel answers all your questions about summer 2020 holidays.

Posted on
Ryanair and Wizz Air ignore coronavirus safety guidelines

Ryanair and Wizz Air ignore coronavirus safety guidelines

Ryanair and Wizz Air are flouting recommendations from the government designed to reduce interaction and avoid transmission of coronavirus on board their planes.

Posted on
Tui and Jet2holidays customers with cancelled holidays told to pay double to rebook in 2021

Tui and Jet2holidays customers with cancelled holidays told to pay double to rebook in 2021

Holidaymakers who’ve been persuaded to accept credit notes rather than cash refunds are facing huge price increases when they try to re-book.

Posted on
Back to top
Back to top