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Thomas Cook prepaid travel cards to close – what you need to know

Travellers with a Thomas Cook prepaid card are being sent emails claiming its range of prepaid cards is about to close and all remaining funds need to be withdrawn. However,...

Flights to China cancelled as Foreign Office warns against travel – what are your travel rights?

The government has warned against travel to China due to the coronavirus outbreak, prompting British Airways and other airlines to cancel flights to and from the country. Passengers due to...

Sister getting unwanted Christmas gift

‘I got a value bar of soap from Asda’ – one in four receive unwanted Christmas presents

Last Christmas, they gave you a gift. But the very next day, you gave it away. At least that’s what most people told us they did with their unwanted Christmas...

Five reasons to think twice before giving gift cards this Christmas

Almost a third of shoppers say they’re likely to give gift cards this Christmas, despite the risk of losing money if the card expires or the retailer goes bust. Gift...

Currys PC World must make extended warranty sales clearer, regulator warns

The Competition and Markets Authority carried out a mystery-shopping exercise that raised concerns Currys PC World may be mis-selling extended warranties.

PPI refunds could be delayed until summer 2020

It could take up to a year for some PPI claims to be resolved, despite the regulated eight week deadline, Which? has found. The Financial Conduct Authority (FCA), the UK...

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Scam alert: Beware fake Thomas Cook refund websites

One website ThomasCookrefunds.com is using the Thomas Cook logo and claims to be helping travellers to get their money back. Don't fall for this fake website trying to scam you.

Social influencer ads still not clear enough

Social media users are still struggling to tell when influencers and celebrities are posting ads, according to a report teleased today. The Advertising Standards Authority (ASA)  said its study into...

British Airways cancellation confusion – what it means for passengers

British Airways customers have been left feeling confused after the airline told them their flights were cancelled, with hundreds being contacted by mistake. British Airways (BA) pilots are planning to...

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PPI claims firm charges staggering 39% in fees

Which? has found claims management company The PPI Team is breaking FCA rules by overcharging double the commission it is allowed to on PPI claims.

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