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Vodafone technical issue sees customers hit by £10,000 bills

Vodafone has apologised after a technical error resulted in some customers receiving roaming charges of up to £10k. Don't be left out of pocket - know your rights, challenge your bill and make a claim.

Thomas Cook collapse: customer refund claims service to begin next week

Thomas Cook customers who paid by direct debit should be refunded in 14 days, but for all others Atol refunds have been delayed.

Thomas Cook refund calls and messages – is it a scam or the real deal?

Scammers and banks are both reaching out to baffled Thomas Cook customers, making it almost impossible to judge whether the unexpected correspondence is genuine or not, Which? can reveal. Following...

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Thomas cook collapses – what does it mean for holidaymakers?

With thousands of holidaymakers abroad and many booked to travel with Thomas Cook in the upcoming months, we explain your rights if it goes into administration.

British Airways and Ryanair pilot strikes – what you need to know if your flight is affected

British Airways and Ryanair UK pilot strikes are set to disrupt travelling passengers this September, with fresh strike action planned. Don't get caught out - Which? explains what you need to know about getting compensation for disrupted travel.

Ryanair pilots’ strike – what it means for affected passengers

UK Ryanair pilots are on a two-day strike today and tomorrow (22 and 23 August), as well as from 2 to 4 September. We explains your rights when there's a strike.

PPI mis-selling scandal: an insider view

Which? spoke to a former business manager who worked for a major UK bank to find out how and why PPI was sold to customers ahead of the PPI claim...

Widespread misconceptions over PPI claims process

Bereaved families and claimants sent long forms could be missing out on mis-sold PPI payouts, after Which? finds common misconceptions about PPI are widespread.

Widespread confusion over GDPR rules that protect your privacy

A third of people don't know their data rights changed last year and a growing number of people are concerned about how their data is being used.

The best Mother’s Day bouquet

We’ve named Prestige Flowers’ Lomond bouquet the best for Mother’s Day, on Sunday 31 March 2019, after putting eight of the biggest online florists in the UK through their paces...

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