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PPI mis-selling scandal: an insider view

Which? spoke to a former business manager who worked for a major UK bank to find out how and why PPI was sold to customers ahead of the PPI claim...

Widespread misconceptions over PPI claims process

Bereaved families and claimants sent long forms could be missing out on mis-sold PPI payouts, after Which? finds common misconceptions about PPI are widespread.

Widespread confusion over GDPR rules that protect your privacy

A third of people don't know their data rights changed last year and a growing number of people are concerned about how their data is being used.

The best Mother’s Day bouquet

We’ve named Prestige Flowers’ Lomond bouquet the best for Mother’s Day, on Sunday 31 March 2019, after putting eight of the biggest online florists in the UK through their paces...

faulty tumble dryer

Broken system means faulty products could pose greater risk for UK homes

Which? is calling for a radical overhaul of the broken consumer enforcement system as it warns he UK could face increasing levels of food poisoning, scams and even deaths caused by faulty products.

Are you sure you don’t have a PPI claim?

Which? is urging people who haven’t yet made PPI claims to do so after hearing from several people who got payouts despite them thinking they weren’t owed anything. One person received more than £18,000. Which? can help you start a PPI claim for free.

Woman shopping for TV

Shoppers feel pressured to buy warranties

One in four shoppers who buy a warranty in-store feel under pressure to do so, new Which? research has found.

Sister getting unwanted Christmas gift

One in four receive an unwanted gift at Christmas

A quarter of people received an unwanted Christmas gift last year and Londoners were significantly more likely to pipe up about it. Which? explains what you can do if you receive an unwanted gift this Christmas.

Gift cards for Christmas: are they more or less hassle in the long-run?

Almost one in three people plan to buy a gift card as a Christmas present this year. We explain your rights if a gift card is lost, you run out of time or a retailer goes into administration, so you don't get caught out.

Woman looking at e-receipt on laptop

Can you avoid marketing when you get an e-receipt?

The majority of people we surveyed were concerned about how retailers might misuse personal data provided for an e-receipt. We share the results of a snapshot mystery shop showing whether this high level of distrust was fair or misplaced.

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