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House of Fraser customers still without refunds

House of Fraser customers still without refunds

Several House of Fraser customers, have told Which? that following the buy out the company still hasn't refunded cancelled online orders or provided replacement gift cards as it had previously promised. We explain your rights.

Which? reveals the banks making PPI claims difficult

Which? reveals the banks making PPI claims difficult

Over the next 12 months, there could be millions, if not billions of pounds left to claim for mis-sold PPI. The deadline is 29 August 2019. Use our free Which? PPI claim tool to start a claim today, before it's too late.

Update: House of Fraser delivery problems – your consumer rights

Update: House of Fraser delivery problems – your consumer rights

Frustrated and confused House of Fraser customers complain about late deliveries on social media following Mike Ashley Sports Direct takeover - Which? explains your delivery and online cancellation rights. Don't get left out of pocket.

Update: House of Fraser rejecting gift cards – what you need to know

Update: House of Fraser rejecting gift cards – what you need to know

House of Fraser customers are being asked to return gift cards and vouchers to HQ for a replacement, following the Sports Direct buy out. If you're thinking of returning your House of Fraser gift card, read our advice before sending it off.

Morrisons and Sainsbury’s customers targeted by scammers on WhatsApp

Morrisons and Sainsbury’s customers targeted by scammers on WhatsApp

Morrisons and Sainsbury’s are the latest big-name retailers scammers are using to trick people into parting with their personal details via Whatsapp. Find out how you can avoid being a victim of a Whatsapp scam.

More online retailers step up to clarify return rights following Which? investigation

More online retailers step up to clarify return rights following Which? investigation

Six retailers including Superdrug and The Body Shop have made changes to clarify their returns information following a recent Which? investigation.

Update: Which? warns of Costa Coffee WhatsApp scam

Update: Which? warns of Costa Coffee WhatsApp scam

A new scam on Whatsapp pretending to be from Costa Coffee is luring people into parting with personal details. Which? explains how the scam works.

One in three Brits experience wedding planning woe – will you say yes to the stress?

One in three Brits experience wedding planning woe – will you say yes to the stress?

From drunken photographers to dresses that don’t fit, Which? reveals the UK’s biggest wedding mishaps - and what do if they happen to you.

Socially isolated at higher risk of scams

Socially isolated at higher risk of scams

People who are socially isolated are often unable to connect to support to help prevent scams. We share five types of scams used to target the vulnerable.

Renters, landlords and homeowners – do you know your rights?

Renters, landlords and homeowners – do you know your rights?

New and updated online guides for landlords, leaseholders and renters have been published by the government today to try and raise awareness of rights in the housing sector.

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