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The best energy firms for online service

The best energy firms for online customer service, as revealed by the Which? energy companies satisfaction survey and undercover research. Plus we list whether firms offer live chat, chatbots, Facebook messenger, Twitter and email.

Is it worth switching energy supplier for £50 reward?

Bulb, Good Energy, Octopus, Ovo and others are offering cash rewards to tempt you to switch energy supplier. But why are they paying out and is it too good to be true? We reveal what you should consider before you follow the money.

Top five cheapest energy deals for May 2019

Compared with last month, you could save £50 more by switching energy supplier, Which? analysis reveals. Find out which energy firms will save you money or compare gas and electricity prices to find the best energy supplier for you.

Energy supplier switching problem? You might be due compensation

New rules mean gas and electricity companies have to pay compensation to energy customers who face switching problems, including being switched without their permission or not getting their money back after their final bill.

Failed energy firms leave customers facing higher bills and missing refunds

More than 800,000 energy customers have been moved to new suppliers after theirs stopped trading. But some customers face price rises, are struggling to get their money back and are frustrated about their gas and electricity bills.

Why the price of your fixed energy deal isn’t as fixed as you think

Customers signed up to fixed energy deals can still see their gas and electricity bills rise. Find out why – and how to keep your energy bill in check. Or compare gas and electricity prices to see if you could save money on energy.

Energy switching complaints on the rise

Energy customer complaints about switching supplier are on the rise. The Ombudsman only received more complaints about energy bills. Find out the best and worst energy companies to switch to, using exclusive Which? research.

New energy firms to face tougher tests

Tougher checks for new energy companies will come into force in June. They aim to improve customer service and reduce the chance of new gas and electricity suppliers going bust, such as Economy Energy, Iresa and Spark Energy.

Customers’ top problems with their energy company (and how to solve them)

Energy price increases, gas and electricity bill problems and poor customer service are the most common problems energy customers face, according to Which? research. Find out how to solve them, or compare gas and electricity prices.

Top five cheapest energy deals for April 2019

British Gas, EDF, Eon, Npower, Scottish Power and SSE all now charge customers on their standard tariffs close to the maximum permitted by the price cap. Find out if you could save £329 per year. Compare gas and electricity prices.

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