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Why the price of your fixed energy deal isn’t as fixed as you think

Customers signed up to fixed energy deals can still see their gas and electricity bills rise. Find out why – and how to keep your energy bill in check. Or compare gas and electricity prices to see if you could save money on energy.

Energy switching complaints on the rise

Energy customer complaints about switching supplier are on the rise. The Ombudsman only received more complaints about energy bills. Find out the best and worst energy companies to switch to, using exclusive Which? research.

New energy firms to face tougher tests

Tougher checks for new energy companies will come into force in June. They aim to improve customer service and reduce the chance of new gas and electricity suppliers going bust, such as Economy Energy, Iresa and Spark Energy.

Customers’ top problems with their energy company (and how to solve them)

Energy price increases, gas and electricity bill problems and poor customer service are the most common problems energy customers face, according to Which? research. Find out how to solve them, or compare gas and electricity prices.

Top five cheapest energy deals for April 2019

British Gas, EDF, Eon, Npower, Scottish Power and SSE all now charge customers on their standard tariffs close to the maximum permitted by the price cap. Find out if you could save £329 per year. Compare gas and electricity prices.

Who is saving energy with their smart meter?

Some smart meter owners say they’re saving energy but others disagree. So we analysed Which? smart meter data to find out who is getting the most from smart meters. Follow our energy-saving tips to cut your gas and electricity bills.

First Utility rebrands as Shell Energy

First Utility has rebranded as Shell Energy, following the challenger gas and electricity supplier being bought by Shell last year. Find out what customers think of First Utility, plus compare gas and electricity prices for a good deal.

Three signs you should switch your energy supplier

If you’ve faced repeated energy price rises, confusing bills or poor customer service, it’s time to switch. Which? reveals the top three reasons for switching. Compare gas and electricity prices to see if you could save money.

How to switch energy firm and keep your smart meter smart

What you need to know about switching energy supplier with a smart meter, from the experts at Which? Plus how to keep your smart meter smart, and what to do if your gas or electricity smart meter has turned dumb, or stopped working.

Will Brexit affect my energy bills?

More than half of consumers think that Brexit has or will impact on gas and electricity prices. How much will Brexit affect your energy bills? We look at cross-border trading, where UK gas and electricity comes from and the latest on no-deal.

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