Only 13% of Virgin Atlantic and Ryanair customers happy with customer service
Airlines slammed by customers for delays over refunds for cancelled flights, with Virgin Atlantic and Ryanair rated worst
The rip-off websites trying to get people to pay to apply for Ghic
Unscrupulous copycat websites are already charging to ‘help’ people apply for the free Global Health Insurance Card (Ghic). The Ghic is intended to be the replacement for the old European...
How to find the best flexible flight deals
Choose British Airways’ ‘flexible’ ticket, with free destination and date changes, and you could pay almost 17 times as much as you would for a standard ticket.
Can British holidaymakers travel to the European Union after Brexit?
From 1 January 2021 freedom of movement ends and there is no longer an automatic right for British citizens to travel in the European Union (EU). The EU does not...
Are Black Friday holiday deals really worth booking?
The majority of Black Friday flight and holiday deals we looked at last year went down in price within weeks. Despite the pandemic we can expect more claims of major...
Loveholidays spars with Ryanair over customer refunds
Travel firm Loveholidays and Ryanair are locked in dispute over who is responsible for delays in customers getting refunds for cancelled flights. Loveholidays says it is having to dispute transactions...
Over £1 billion in refunds unlawfully withheld for cancelled holidays
Almost 9.5 million people are estimated to have had their plans for a package holiday wrecked by coronavirus this year. Yet although the law says they have to be refunded...
Booking a holiday? You can trust these 24 travel companies with your money
Small holiday companies pay refunds - while multinationals such as Tui and Ryanair stall
Why you shouldn’t book with Opodo
The British company Opodo, bought by ‘Europe’s biggest online travel agent’ eDreams ODIGEO in 2011, has left the Atol scheme.
More airline passenger misery as compensation court cases could take years
Airline passengers are let down by the convoluted dispute resolution process and thousands of people are stuck in a county court backlog that could take years to resolve. Which? is calling for a new mandatory aviation ombudsman to help restore consumer trust in travel