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Booking a holiday? You can trust these 23 travel companies with your money

Booking a holiday? You can trust these 23 travel companies with your money

Small holiday companies pay refunds - while multinationals such as Tui and Ryanair stall

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Why you shouldn’t book with Opodo

Why you shouldn’t book with Opodo

The British company Opodo, bought by ‘Europe’s biggest online travel agent’ eDreams ODIGEO in 2011, has left the Atol scheme. 

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More airline passenger misery as compensation court cases could take years

More airline passenger misery as compensation court cases could take years

Airline passengers are let down by the convoluted dispute resolution process and thousands of people are stuck in a county court backlog that could take years to resolve. Which? is calling for a new mandatory aviation ombudsman to help restore consumer trust in travel

Flight cancelled: can I get a refund from my credit card?

Flight cancelled: can I get a refund from my credit card?

Passengers who've paid for a flight by credit card may be able to get their money back if the airline refuses to refund cancelled flights. However, passengers are not getting consistent advice from banks.

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Why Ryanair might owe customers more money than they think

Why Ryanair might owe customers more money than they think

Some Ryanair customers might be surprised to learn that they are entitled to a refund for holidays they couldn’t take because of the coronavirus pandemic. Airlines usually have no legal...

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Charity told it would lose £34,000 for cancelled flights

Charity told it would lose £34,000 for cancelled flights

Charity orchestra loses thousands after confusion over cancelled British Airways flights.

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Coronavirus: travel companies kept deposits for holidays that never happened

Coronavirus: travel companies kept deposits for holidays that never happened

The biggest holiday companies have retained hundreds of thousands, if not millions, of pounds of customers' deposits during the coronavirus crisis. Holidaymakers who cancelled, rather than pay the balance for holidays that they suspected would never go ahead, have been told that they have no right to a refund of deposits paid before coronavirus hit.

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Did travel companies pay their way to better ratings on Trustpilot?

Did travel companies pay their way to better ratings on Trustpilot?

In March, April and the first half of May, Sykes Holiday Cottages received more than 5,000 five-star ratings on Trustpilot. This was despite the fact that nobody could stay in...

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Passengers endure tightly packed security queue at Stansted Airport

Passengers endure tightly packed security queue at Stansted Airport

Stansted social distancing fail leaves passengers in tightly packed security queue

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Holidaymakers could lose thousands if told to self-isolate by Test and Trace

Holidaymakers could lose thousands if told to self-isolate by Test and Trace

Customers of Travel Republic and Loveholidays could lose their money if told to self-isolate before a trip, while easyJet Holidays refuses to confirm policy

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