Small holiday companies pay refunds - while multinationals such as Tui and Ryanair stall
The British company Opodo, bought by ‘Europe’s biggest online travel agent’ eDreams ODIGEO in 2011, has left the Atol scheme.
Airline passengers are let down by the convoluted dispute resolution process and thousands of people are stuck in a county court backlog that could take years to resolve. Which? is calling for a new mandatory aviation ombudsman to help restore consumer trust in travel
Passengers who've paid for a flight by credit card may be able to get their money back if the airline refuses to refund cancelled flights. However, passengers are not getting consistent advice from banks.
Some Ryanair customers might be surprised to learn that they are entitled to a refund for holidays they couldn’t take because of the coronavirus pandemic. Airlines usually have no legal...
Charity orchestra loses thousands after confusion over cancelled British Airways flights.
The biggest holiday companies have retained hundreds of thousands, if not millions, of pounds of customers' deposits during the coronavirus crisis. Holidaymakers who cancelled, rather than pay the balance for holidays that they suspected would never go ahead, have been told that they have no right to a refund of deposits paid before coronavirus hit.
In March, April and the first half of May, Sykes Holiday Cottages received more than 5,000 five-star ratings on Trustpilot. This was despite the fact that nobody could stay in...
Stansted social distancing fail leaves passengers in tightly packed security queue
Customers of Travel Republic and Loveholidays could lose their money if told to self-isolate before a trip, while easyJet Holidays refuses to confirm policy