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Did travel companies pay their way to better ratings on Trustpilot?

Did travel companies pay their way to better ratings on Trustpilot?

In March, April and the first half of May, Sykes Holiday Cottages received more than 5,000 five-star ratings on Trustpilot. This was despite the fact that nobody could stay in...

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Booking a holiday? You can trust these 22 travel companies with your money

Booking a holiday? You can trust these 22 travel companies with your money

Small holiday companies pay refunds - while multinationals such as Tui and Ryanair stall

Passengers endure tightly packed security queue at Stansted Airport

Passengers endure tightly packed security queue at Stansted Airport

Stansted social distancing fail leaves passengers in tightly packed security queue

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Holidaymakers could lose thousands if told to self-isolate by Test and Trace

Holidaymakers could lose thousands if told to self-isolate by Test and Trace

Customers of Travel Republic and Loveholidays could lose their money if told to self-isolate before a trip, while easyJet Holidays refuses to confirm policy

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Is Ryanair conning customers over refunds?

Is Ryanair conning customers over refunds?

Ryanair customers who want their money back sent to vouchers page instead - possibly breaking Consumer Protection law.

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Will I get my money back if my holiday company goes bust?

Will I get my money back if my holiday company goes bust?

British consumers could lose thousands in the event of travel company failures. 

Travel agents charging to process coronavirus flight refunds

Travel agents charging to process coronavirus flight refunds

Some travel agents are trying to charge 'admin' fees of up to £125 per person to process refunds, while confusing customers with multiple unhelpful options about how to claim. 

Travel companies demand cash now – for holidays that may never happen

Travel companies demand cash now – for holidays that may never happen

Huge numbers of people are being asked to pay thousands for summer holidays which might be cancelled - with no promise of a quick refund.

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Ryanair angers passengers with vouchers instead of refunds for cancelled flights

Ryanair angers passengers with vouchers instead of refunds for cancelled flights

Ryanair has joined the ranks of airlines ignoring the law on refunds for cancelled flights. 

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Flight cancelled: can I get a refund from my credit card?

Flight cancelled: can I get a refund from my credit card?

Passengers who've paid for a flight by credit card may be able to get their money back if the airline refuses to refund cancelled flights. However, passengers are not getting consistent advice from banks.

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