Ryanair and the worst airlines in the UK revealed
Ryanair has once again been rated the worst airline in the UK by passengers. This is the sixth year running Ryanair has finished bottom of the Which? Travel annual airline...
Airline double standards over violent, drunken passengers
The number of disruptive incidents on flights has doubled, with Ryanair worst affected
Airlines accused of breaking law with rip-off ‘no-show’ clauses
Which? is warning airlines that they are breaking consumer law by imposing rip-off 'no-show' clauses - which they use to penalise passengers when they miss the first leg of their journey.
Airlines that cancel flights must pay to get passengers home
The Civil Aviation Authority (CAA) has written to the major airlines today reminding them they have to pay to get passengers home on a rival airline, if they cancel their own flights. EU law says that passengers with cancelled flights are entitled to: “re-routing under comparable transport conditions, to their final destination at the earliest opportunity”
Airlines that let you cancel for free within 24 hours
In the US, by law, all airlines have to either allow passengers to hold their flight for 24 hours before paying, or cancel if they've already paid. This isn't always the case in the UK.
Ryanair website crashes again
Ryanair's attempt to fix the problems with its website appears not to have worked. Both last night and this afternoon it has been replaced by a picture of famous landmarks and the message 'our site is down for maintenance'.
The world’s safest places revealed
Parts of the Middle East and North Africa are safer by a range of measures than some more popular holiday destinations. Jordan has a lower risk of crime than France, Italy, the US and Thailand. Morocco has less crime and a lower risk of terrorism than most of Europe and the US. Neither country has high risk of natural disaster or significant health risks.
Ryanair in 12-hour online shut-down
Online bookings and check-in with Ryanair will close for 12 hours from 5pm GMT on Wednesday. The airline has said that it needs to shut down its website and mobile phone app for a computer systems upgrade.
Airport security failing to catch prohibited items
A third of Which? members who told us they’d accidentally taken something prohibited through a UK airport in the last two years said that the item wasn’t discovered.
eDreams and other European holiday firms lose right to offer Atol protection
Spanish-based travel agent eDreams and some other EU travel agents will no longer be allowed to offer customers Atol protection from the end of this month.