In March, April and the first half of May, Sykes Holiday Cottages received more than 5,000 five-star ratings on Trustpilot. This was despite the fact that nobody could stay in...
Small holiday companies pay refunds - while multinationals such as Tui and Ryanair stall
Stansted social distancing fail leaves passengers in tightly packed security queue
Customers of Travel Republic and Loveholidays could lose their money if told to self-isolate before a trip, while easyJet Holidays refuses to confirm policy
Ryanair customers who want their money back sent to vouchers page instead - possibly breaking Consumer Protection law.
British consumers could lose thousands in the event of travel company failures.
Some travel agents are trying to charge 'admin' fees of up to £125 per person to process refunds, while confusing customers with multiple unhelpful options about how to claim.
Huge numbers of people are being asked to pay thousands for summer holidays which might be cancelled - with no promise of a quick refund.
Ryanair has joined the ranks of airlines ignoring the law on refunds for cancelled flights.
Passengers who've paid for a flight by credit card may be able to get their money back if the airline refuses to refund cancelled flights. However, passengers are not getting consistent advice from banks.