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Ryanair in 12-hour online shut-down

Ryanair in 12-hour online shut-down

Online bookings and check-in with Ryanair will close for 12 hours from 5pm GMT on Wednesday. The airline has said that it needs to shut down its website and mobile phone app for a computer systems upgrade.

Airport security failing to catch prohibited items

Airport security failing to catch prohibited items

A third of Which? members who told us they’d accidentally taken something prohibited through a UK airport in the last two years said that the item wasn’t discovered.

eDreams and other European holiday firms lose right to offer Atol protection

eDreams and other European holiday firms lose right to offer Atol protection

Spanish-based travel agent eDreams and some other EU travel agents will no longer be allowed to offer customers Atol protection from the end of this month.

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Luton named worst UK airport for the third year running

Luton named worst UK airport for the third year running

London Luton is yet again rated the worst airport in the UK, as the Which? annual airport survey reveals passengers have a better experience when flying from smaller airports.

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Fewer than 500 Ryanair passengers awarded compensation by complaints body in 2017

Fewer than 500 Ryanair passengers awarded compensation by complaints body in 2017

With Ryanair saying it won’t pay compensation for its latest round of cancellations, passengers will have to take their claims to Aviation ADR, the airline’s dispute resolution handler. Yet new Which? Travel research...

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Ryanair warns it won’t pay flight compensation

Ryanair warns it won’t pay flight compensation

Passengers claiming compensation after the recent Ryanair flight cancellations could face a battle to get their money. The airline is claiming that it does not have to pay, despite Civil...

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Booking flights by phone costs you more

Booking flights by phone costs you more

Four of the five biggest UK airlines charge extra if you book by phone. Ryanair and Tui both add a £20 surcharge for flights that aren’t booked through their websites....

Online travel agents that demand more money after you’ve booked

Online travel agents that demand more money after you’ve booked

A Which? Travel investigation has found some online travel agents are luring holidaymakers in with ‘too-good-to-be-true’ deals, before ramping up prices. In some cases, prices have rocketed during the booking...

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Ryanair cabin bags price rise

Ryanair cabin bags price rise

Ryanair has quietly increased the price of taking bags into the cabin. Since January, anybody wanting to take a wheelie suitcase or other large bag into the cabin has had...

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Low cost airline cancels flight due to lack of planes

Low cost airline cancels flight due to lack of planes

Primera Air has cancelled its maiden flight from Stansted to Toronto, 15 days before it was due to take off. If the budget carrier had cancelled one day later, passengers...

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