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What’s stopping you from haggling with your broadband provider?

A majority of people are successful when they give it a go, so what's holding you back from trying it?

Best and worst brands for customer service in 2019

First Direct's customers called it 'helpful', 'friendly' and 'dependable', while Ryanair customers called it 'arrogant', 'greedy' and 'sneaky'.

Why do people stick with their TV and broadband provider?

Our survey of 1000 TV and broadband customers found that the majority had been subscribed for at least five years - but they're not always sticking with their provider because they like it.

Fibre broadband – what’s stopping you from upgrading?

Despite fibre being available to the vast majority of premises in the UK, over a quarter of those who responded to our survey told us they weren’t sure it was available where they live.

Nuisance calls fall to lowest level in six years

In 2015, participants received an average of 9.7 nuisance calls, while this year they received 7.4 calls – the lowest figure seen in Ofcom’s six years of research.

The top five reasons people leave their broadband provider

Nearly a quarter of those who had switched did so because they’d found a better deal with a new provider. With the typical deal jumping in price by around 20% at the end of an introductory period, this isn't a great surprise.

Ofcom reveals Plusnet, Virgin Mobile and Vodafone receive most complaints

While the telecoms regulator found that complaints were down at the beginning of this year when compared to the final quarter of 2018, some providers still had overly high levels of complaints.

Price hikes and drop outs – the worst TV and broadband providers for complaints

Our research into the UK’s biggest TV and broadband providers has found that most customers have experienced at least one issue with their service over the last year. Price increases, drop outs and slow broadband speeds were common complaints.

Why you’re wrong about switching broadband provider

When we surveyed over 8,000 broadband customers, only a third said they were considering switching broadband provider - and nearly half had never switched away from their first provider

UK ranked 34th in world broadband-speed league table

While the UK held fairly steady in the rankings compared with last year, it was overtaken by the Republic of Ireland which moved up seven rankings to 29th place.

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