In our latest survey, we've found that the customers with the biggest broadband providers are the least likely to be satisfied.
A new code of practice from telecoms regulator Ofcom have now come into effect, requiring broadband providers to clearly tell customers how fast their speed will be before they sign...
Sky is raising prices starting from April this year, with broadband, television and phone calls all affected. Find out whether you're set to be hit by a price rise and what you can do about it.
When we surveyed 2000 people about whether finding a new partner or switching broadband was trickier, we were surprised by some of the results
The service, set up in Cambridgeshire, allows for speeds 22 times faster than the top speed Virgin currently offers – and more than 200 times faster than the UK’s average connection.
New Which? analysis of customer speed tests has found the areas of the country suffering from the slowest broadband - while many rural areas are affected, some cities come up short too.
We've found that customers with TV and broadband bundles from the big providers could be paying nearly £700 more than new customers are charged annually.
Broadband customers who stay with the same provider and don’t haggle for a better deal are being hit with loyalty penalties of up to £220 a year on average. We...
Our recent survey of 7,000 broadband customers found that 71% have been with their broadband provider at least three years. Usually when you've spent three years with a provider, any enticing introductory offer will have ended - meaning you've been moved onto a more expensive standard tariff.
Our latest broadband satisfaction survey of more than 7,000 broadband customers found that price increases, slow speeds, connection dropouts and router problems were among the most common grievances across the 12 biggest broadband providers – but some are far worse than others.