The scheme usually means that customers of certain providers are automatically compensated if they are left without service or if an engineer fails to turn up or cancels at short notice, but current circumstances mean that providers are less likely to be as able to carry out repairs, install new services or make home visits than they usually would.
Usually switching providers can be a great way to save money and get a better service but with broadband providers and networks facing an unprecedented amount of strain, the landscape has changed.
Openreach is confident that its network can handle the increased demand coming from an increased number of people using home broadband
Sky is to raise broadband and pay TV prices on some of its broadband and pay TV packages from April 1. While Sky hasn’t said exactly how many customers will be expected to pay more, it will be writing to affected customers to notify them of changes.
Now broadband, mobile phone and pay TV providers have to let you know when your minimum contract period is coming to an end - the aim is to stop you from being overcharged
BT has announced that many of its broadband, mobile phone and landline customers will all see their prices rise by 1.3%. It has started contacting affected customers to alert them that their monthly bills will rise from March 31.
The popular provider topped Ofcom's complaints league table for both broadband and pay-monthly mobile services.
The appeal is obvious – streaming services offer hours of film, documentary and television with new titles popping up regularly. But each has a different interface, more and more content is exclusive and they don't always let you download shows to watch on the go - we can help you pick which is best.
Most broadband providers currently use the Openreach network, but an increasing number of alternative network providers are appearing - and switching to or from them can involve downtime or overlapping connections.
We've found there are two key ways to reduce the amount you pay for broadband - and both could save you around £120 each year