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New guidelines aim to reduce unfair practice by broadband and mobile providers in the UK

Ofcom has committed to ensuring telecoms and TV companies treat customers fairly – but what does that mean for you?

Broadband price increases could cost nearly £200 each year

We've found that broadband customers who stay with their provider past their initial minimum contract are facing price hikes of up to £192 a year unless they renegotiate with their current provider or switch away to another firm.

Five things you should never do with sun cream

Using sun cream is more complicated than you'd expect - now the temperature is rising, read our tips to make sure you're getting it right.

TalkTalk is the latest broadband provider to raise prices

The price rises will affect TalkTalk broadband customers who are out of contract - if you're affected, it's time to either haggle or switch.

EE to raise its broadband prices in June 2019

The price increases will affect customers who signed-up with EE – or upgraded their account – before February 29. If you’re an EE customer unhappy with the increased price of your broadband package, it's time to switch.

Worst broadband and mobile phone providers named by Ofcom

Ofcom, the telecoms regulator, has singled out TalkTalk, Vodafone and Virgin Mobile for substandard performance its annual report on customer service. This reflects the results of our broadband and mobile phone provider surveys.

Best & worst broadband 2019: big providers failing customers

In our latest survey, we've found that the customers with the biggest broadband providers are the least likely to be satisfied.

New rules mean better advice on broadband speeds

A new code of practice from telecoms regulator Ofcom have now come into effect, requiring broadband providers to clearly tell customers how fast their speed will be before they sign...

Sky to raise its broadband and TV prices in April

Sky is raising prices starting from April this year, with broadband, television and phone calls all affected. Find out whether you're set to be hit by a price rise and what you can do about it.

Is switching broadband provider as hard as finding love?

When we surveyed 2000 people about whether finding a new partner or switching broadband was trickier, we were surprised by some of the results

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