We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here.

Election 2019: Broadband and 4G in the spotlight

Our analysis has found that 236 of the UK's constituency areas are affected by both patchy 4G coverage and poor broadband services.

Vodafone and Virgin Mobile named worst telecoms providers by Ofcom

Ofcom's findings align with our research showing that some providers don’t stack up in terms of customer service, reliability and value for money.

Price hikes for Plusnet and Vodafone broadband customers

Plusnet and Vodafone have announced that some of their broadband prices will rise in December, and some customers could see charges increase by 21%. Plusnet’s line rental costs are increasing,...

75% of broadband customers could be at risk of overpaying

Confusion over broadband can be costly - those who don't switch provider or re-contract with their existing provider pay an extra £100 each year on their broadband deal on average.

Broadband providers to offer fairer prices to longstanding customers

While we found the average price increase for deals starting in September 2019 would be 26%, some customers could see their prices jump by 89%.

Are you overpaying with expensive TV and broadband providers?

More than a fifth of Virgin Media customers and over a quarter of Sky customers told us they've been paying more than than £100 each month

What’s stopping you from haggling with your broadband provider?

A majority of people are successful when they give it a go, so what's holding you back from trying it?

Best and worst brands for customer service in 2019

First Direct's customers called it 'helpful', 'friendly' and 'dependable', while Ryanair customers called it 'arrogant', 'greedy' and 'sneaky'.

Why do people stick with their TV and broadband provider?

Our survey of 1000 TV and broadband customers found that the majority had been subscribed for at least five years - but they're not always sticking with their provider because they like it.

Fibre broadband – what’s stopping you from upgrading?

Despite fibre being available to the vast majority of premises in the UK, over a quarter of those who responded to our survey told us they weren’t sure it was available where they live.

Back to top
Back to top