Banning locked phones will make it easier for customers to switch networks, saving them time, money and effort as well as giving people access to better deals, says the telecoms regulator.
Even if you're staycationing, sun cream is still essential, and you need more than you might think
Ofcom has laid out a set of measures for providers to use to help vulnerable customers as the coronavirus pandemic has increased the potential for customers’ circumstances to change suddenly.
Sky offers 'Boost' as an add-on - it's available with all of its broadband packages. But what does it include and is it worth the additional fee each month?
More than half of the broadband customers we surveyed told us they had struggled to contact their broadband provider in the past month.
Research from the telecoms regulator shows UK broadband speeds have withstood the surge in demand resulting from home working and online lessons during lockdown.
'The proposed merger of two of the biggest players in the telecoms industry could have a significant impact on consumers, so the competition regulator should investigate closely.
The scheme usually means that customers of certain providers are automatically compensated if they are left without service or if an engineer fails to turn up or cancels at short notice, but current circumstances mean that providers are less likely to be as able to carry out repairs, install new services or make home visits than they usually would.
Usually switching providers can be a great way to save money and get a better service but with broadband providers and networks facing an unprecedented amount of strain, the landscape has changed.
Openreach is confident that its network can handle the increased demand coming from an increased number of people using home broadband