The popular provider topped Ofcom's complaints league table for both broadband and pay-monthly mobile services.
The appeal is obvious – streaming services offer hours of film, documentary and television with new titles popping up regularly. But each has a different interface, more and more content is exclusive and they don't always let you download shows to watch on the go - we can help you pick which is best.
Most broadband providers currently use the Openreach network, but an increasing number of alternative network providers are appearing - and switching to or from them can involve downtime or overlapping connections.
We've found there are two key ways to reduce the amount you pay for broadband - and both could save you around £120 each year
Our analysis has found that 236 of the UK's constituency areas are affected by both patchy 4G coverage and poor broadband services.
Ofcom's findings align with our research showing that some providers don’t stack up in terms of customer service, reliability and value for money.
Plusnet and Vodafone have announced that some of their broadband prices will rise in December, and some customers could see charges increase by 21%. Plusnet’s line rental costs are increasing,...
Confusion over broadband can be costly - those who don't switch provider or re-contract with their existing provider pay an extra £100 each year on their broadband deal on average.
While we found the average price increase for deals starting in September 2019 would be 26%, some customers could see their prices jump by 89%.
More than a fifth of Virgin Media customers and over a quarter of Sky customers told us they've been paying more than than £100 each month