We found that the average customer could save around £90 each year by switching, but the potential savings are even greater for customers of three out of four of the UK's biggest broadband providers.
We asked the customers who had switched providers what it was that ultimately motivated them to move away - perhaps unsurprisingly, price rises came out on top.
Complaints about pay-monthly mobile have remained constant, but complaints about broadband services rose at the start of 2021 - reaching a three-year high.
While we did find differences between jeans, we were surprised to see that how durable they were didn’t depend on price – affordable own-brand jeans beat branded products that cost more than five times as much.
TV and broadband deals can cost over £100 each month so you'd hope that people staying put are doing so because they are satisfied with their service - but less than third told us they are happy with their provider
We surveyed over 3,000 TV and broadband customers and found that as well as slow speeds, customers had faced connection drop-outs, long outages, router issues and TV channels not working.
If you're one of the people struggling with a poor connection you may be wondering whether a change is worth it. We asked those who had switched what made them take the plunge - if any of their reasons speak to you, you may find that it’s also for you to to switch provider.
Rollout of gigabit-capable broadband should ensure the UK’s infrastructure can continue to meet the demand for years to come
Only a third those who had never switched told us it's because they are happy with their provider
While Ofcom acknowledged that the covid-19 pandemic has significantly impacted providers' call centre capacity, it says adequate measures should now be in place to support customers.