Rollout of gigabit-capable broadband should ensure the UK’s infrastructure can continue to meet the demand for years to come
Only a third those who had never switched told us it's because they are happy with their provider
While Ofcom acknowledged that the covid-19 pandemic has significantly impacted providers' call centre capacity, it says adequate measures should now be in place to support customers.
Unlike the price rises announced by other providers, these are baked into consumer contracts - meaning customers have no choice but to pay them, and they happen annually.
Home Essentials will include both fibre broadband and calls for as little as £15 a month – around half the price of BT’s standard fibre package.
We found that the smaller providers that use the Big Four’s networks managed to outdo them across the board - including on value for money, customer service and network reliability
It's more important than ever that your broadband provider is reliable. However, we’ve found not all are up to the task, with some of the UK's biggest providers amongst the worst-rated in our customer satisfaction survey.
As many as 510,000 homes and businesses are set to benefit from the government's broadband upgrade scheme.
Ofcom’s research found that some 41% of people who decide against switching broadband provider have been put off by the hassle of having to contact more than one provider
Those who haggle or switch at the end of their contract not only pay less - they get upgraded deals, too