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Mobile phone users set to switch networks via free text message

Mobile phone users set to switch networks via free text message

Text-to-switch will mean you simply send a free text message to you current provider and then pass a code on to the new one

New guidelines aim to reduce unfair practice by broadband and mobile providers in the UK

New guidelines aim to reduce unfair practice by broadband and mobile providers in the UK

Ofcom has committed to ensuring telecoms and TV companies treat customers fairly – but what does that mean for you?

Broadband price increases could cost nearly £200 each year

Broadband price increases could cost nearly £200 each year

We've found that broadband customers who stay with their provider past their initial minimum contract are facing price hikes of up to £192 a year unless they renegotiate with their current provider or switch away to another firm.

Five things you should never do with sun cream

Five things you should never do with sun cream

Using sun cream is more complicated than you'd expect - now the temperature is rising, read our tips to make sure you're getting it right.

EE to raise its broadband prices in June 2019

EE to raise its broadband prices in June 2019

The price increases will affect customers who signed-up with EE – or upgraded their account – before February 29. If you’re an EE customer unhappy with the increased price of your broadband package, it's time to switch.

Worst broadband and mobile phone providers named by Ofcom

Worst broadband and mobile phone providers named by Ofcom

Ofcom, the telecoms regulator, has singled out TalkTalk, Vodafone and Virgin Mobile for substandard performance its annual report on customer service. This reflects the results of our broadband and mobile phone provider surveys.

Sky to raise its broadband and TV prices in April

Sky to raise its broadband and TV prices in April

Sky is raising prices starting from April this year, with broadband, television and phone calls all affected. Find out whether you're set to be hit by a price rise and what you can do about it.

Virgin Media is trialling the UK’s fastest home broadband

Virgin Media is trialling the UK’s fastest home broadband

The service, set up in Cambridgeshire, allows for speeds 22 times faster than the top speed Virgin currently offers – and more than 200 times faster than the UK’s average connection.

Does your area have the UK’s slowest broadband?

Does your area have the UK’s slowest broadband?

New Which? analysis of customer speed tests has found the areas of the country suffering from the slowest broadband - while many rural areas are affected, some cities come up short too.

TV and broadband customers could be overpaying £690 each year

TV and broadband customers could be overpaying £690 each year

We've found that customers with TV and broadband bundles from the big providers could be paying nearly £700 more than new customers are charged annually.

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