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TV and broadband customers could be overpaying £690 each year

TV and broadband customers could be overpaying £690 each year

We've found that customers with TV and broadband bundles from the big providers could be paying nearly £700 more than new customers are charged annually.

Loyal customers pay as much as 40% more for broadband

Loyal customers pay as much as 40% more for broadband

Broadband customers who stay with the same provider and don’t haggle for a better deal are being hit with loyalty penalties of up to £220 a year on average. We...

Loyal broadband customers pay more than customers who switch

Loyal broadband customers pay more than customers who switch

Our recent survey of 7,000 broadband customers found that 71% have been with their broadband provider at least three years. Usually when you've spent three years with a provider, any enticing introductory offer will have ended - meaning you've been moved onto a more expensive standard tariff.

Slow speeds and price hikes – worst broadband providers revealed

Slow speeds and price hikes – worst broadband providers revealed

Our latest broadband satisfaction survey of more than 7,000 broadband customers found that price increases, slow speeds, connection dropouts and router problems were among the most common grievances across the 12 biggest broadband providers – but some are far worse than others.

Over a quarter of Sky customers pay more than £100 per month for TV & broadband

Over a quarter of Sky customers pay more than £100 per month for TV & broadband

Our latest survey has found huge differences in the amounts paid by TV & broadband customers - a large proportion of Sky and Virgin Media subscribers paying significantly more for their bundle than customers of other major providers, such as Plusnet, TalkTalk and EE.

Which? calls for tougher stance from the government over nuisance calls

Which? calls for tougher stance from the government over nuisance calls

Which? is calling for directors of companies that bombard people with nuisance calls to be held personally liable and hit with huge fines, as new research shows the majority of...

Three ways sun creams are letting you down

Three ways sun creams are letting you down

Over years of testing, we've found sun creams that have failed our SPF tests - plus some issues with the sun cream industry we think you need to be aware of.

Virgin Mobile, TalkTalk and BT receive most complaints – Ofcom

Virgin Mobile, TalkTalk and BT receive most complaints – Ofcom

Ofcom has released its latest league tables of complaints received about the UK’s major mobile phone, broadband and pay-TV providers, covering the first quarter of 2018. Virgin Mobile was the...

UK drops in worldwide broadband speed rankings

UK drops in worldwide broadband speed rankings

The UK has fallen to 35th place in an annual worldwide broadband speed league table. Singapore took top spot, followed by Sweden and Denmark, while Yemen had the slowest average...

BT broadband prices to rise in September: what are your options?

BT broadband prices to rise in September: what are your options?

BT has announced that its broadband prices are to rise yet again, with the next round of increases set to hit in September. The price hike will affect broadband deals,...

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