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Which? issues water-resistant sun creams warning

Which? issues water-resistant sun creams warning

We tested water resistance claims made by two popular sun creams and found the SPF dropped by up to 59% after forty minutes in salt water. Water resistance claims are made on the majority of sun protection products, yet our findings expose serious flaws in the current testing regime.

Worst broadband and mobile phone providers named by Ofcom

Worst broadband and mobile phone providers named by Ofcom

Ofcom, the telecoms regulator, has said that some companies are coming up short in serving their customers. It has named TalkTalk the worst broadband provider while Vodafone and Virgin Mobile earned...

TalkTalk announces new ultrafast broadband; is it good value?

TalkTalk announces new ultrafast broadband; is it good value?

TalkTalk has announced that it will be offering two ultrafast broadband packages to new customers in select locations throughout Great Britain. Well known for affordable prices, TalkTalk uses the Openreach...

Broadband providers are coming up short on speed

Broadband providers are coming up short on speed

We explored whether broadband providers are giving good information about broadband speeds, but some of the UK’s biggest are giving inadequate information to new customers.

Virgin Media broadband exit fees under fire

Virgin Media broadband exit fees under fire

Virgin Media has been attracting media attention because it charges customers to terminate their contract even if they move to an area where it doesn’t offer coverage.

Research finds that British consumers receive 4,200 nuisance calls every minute

Research finds that British consumers receive 4,200 nuisance calls every minute

New research has found that British consumers were subject to 2.2 billion nuisance calls and texts in 2017. This breaks down to 4,200 calls and texts every minute. The study,...

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Ofcom announces plan to make switching mobile providers easier

Ofcom announces plan to make switching mobile providers easier

Customers who wish to switch mobile phone providers will be able to do so via a free text message, following a review by telecoms industry regulator Ofcom. Ofcom says the...

Which? research reveals that loyal customers are being ripped off

Which? research reveals that loyal customers are being ripped off

Our latest research shows that customers who stay loyal to the same insurance, energy and telecoms providers are being ripped off by up to £725 a year.

BT notifies customers of price hikes

BT notifies customers of price hikes

Update (December 6): BT is currently rolling out emails to customers notifying them of price increases. If you’re affected, note that you have a 30 day notice period from receipt...

Which? campaign win: Broadband providers told to advertise more realistic speeds

Which? campaign win: Broadband providers told to advertise more realistic speeds

The body that writes and maintains the UK’s advertising codes has ordered broadband providers to change the way they promote their services, warning that current practices could mislead customers. After...

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