'Buy now, pay later' (BNPL) schemes are quick and easy to sign up to at the checkout, but returning items isn't always as straightforward.
Scam adverts on the biggest online platforms have tricked almost one in ten people into paying out for sham purchases. Which? surveyed 2,000 people who use social media and search...
Scores of Currys customers have been fobbed off and left without functioning washing machines, fridge freezers and TVs during the pandemic due to failed deliveries and problems with faulty products....
The Which? National Trade Conversation reveals that safety standards, data security, protecting the environment and ensuring all parts of the country gain are high on the agenda for UK consumers
Last year, one in four of us bought something in the Black Friday sales, but of those, one in five said they regretted their Black Friday purchase. The most common...
People are being warned to be wary of scammers pretending to be from the NHS as coronavirus contact tracing launches in the UK. Which? explains how to spot if the call or message you receive is real or fake.
Weddings, gigs and theatre tickets Which? explains how to get your money back if an event you have tickets for is cancelled or postponed due to coronavirus.
The Information Commissioner's Office says Experian has been collecting and using people's personal data without their knowledge. Here's what you should know.
During the national coronavirus lockdown, one in five shoppers were unable to contact retailers to resolve their complaints.
The Information Commissioner’s Office has fined British Airways £20m for its 2018 data breach. But victims won't see a penny. Which? is calling for change.