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Consumer Rights

Coronavirus outbreak: Ryanair, easyJet and British Airways cancel flights

Coronavirus outbreak: Ryanair, easyJet and British Airways cancel flights

Airlines have cancelled flights to Italy and other parts of Europe since officials announced an increased risk from COVID-19. Ryanair, easyJet and British Airways have reduced their services to Italy...

Three, O2, EE and BT mobile price hikes – four tips to haggle and save money

Three, O2, EE and BT mobile price hikes – four tips to haggle and save money

Three, O2, EE and BT Mobile pay-monthly customers will see their bills rise by up to 2.7% over the next few months. Every year, mobile providers increase the cost of...

Whirlpool offers goodwill payment to owner of recalled fire-risk washing machine

Whirlpool offers goodwill payment to owner of recalled fire-risk washing machine

Whirlpool has paid a goodwill gesture to a customer affected by its fire-risk washing machine recall. Mark Fielder, from Feltham in West London, was offered a payment in late January,...

One in four parking ticket appeals uncontested – five tips to make your appeal a success

One in four parking ticket appeals uncontested – five tips to make your appeal a success

Nearly half of parking ticket appeals are successful, many going uncontested. Make an appeal if you’ve been hit with an unfair parking ticket.  A new report from Parking on Private...

Will consumers get a say in trade deal negotiations?

Will consumers get a say in trade deal negotiations?

Which? explains why consumers are at risk of losing out in the coming Brexit trade deal negotiations – and what must be done to protect our rights and standards.

From power cuts to travel disruption: three useful consumer protections if Storm Ciara disrupts your plans

From power cuts to travel disruption: three useful consumer protections if Storm Ciara disrupts your plans

Storm Ciara is predicted to bring widespread disruption across the UK, with heavy rain and gales this weekend – but what can you do if it disrupts your plans?  The...

Lack of trust in Whirlpool revealed after fire-risk washing machine recall

Lack of trust in Whirlpool revealed after fire-risk washing machine recall

Customers with fire-risk washing machines have lost trust in Whirlpool owned brands, Which? has found. Our exclusive investigation has found some people with affected Hotpoint and Indesit machines – both...

From Klarna to Clearpay:  your rights and tips on how to use ‘buy now, pay later’ safely

From Klarna to Clearpay: your rights and tips on how to use ‘buy now, pay later’ safely

'Buy now, pay later' schemes only take a couple of clicks to sign up to, but resolving an issue if something goes wrong might not be as straightforward. Which? explains your rights when using options like Klarna, Clearpay and Laybuy.

Whirlpool recalls three more fire-risk washing machine models

Whirlpool recalls three more fire-risk washing machine models

Whirlpool has announced the recall of an extra 5,000 Hotpoint washing machines, after finding that three additional models could pose a fire-risk. The announcement comes just weeks after Whirlpool’s recall...

Flights to China cancelled as Foreign Office warns against travel – what are your travel rights?

Flights to China cancelled as Foreign Office warns against travel – what are your travel rights?

The government has warned against travel to China due to the coronavirus outbreak, prompting British Airways and other airlines to cancel flights to and from the country. Passengers due to...

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