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Consumer Rights

‘My Las Vegas holiday was cancelled but Teletext won’t refund me’

‘My Las Vegas holiday was cancelled but Teletext won’t refund me’

Do you have an issue you need put right? Which? is here to help get your consumer problems sorted. Dear Which?, My family and I booked a trip to Las...

Shopping shortages: check returns policies before buying Christmas presents early, Which? warns

Shopping shortages: check returns policies before buying Christmas presents early, Which? warns

Which? is warning shoppers to check retailers’ returns policies before buying any gifts, as we found not all retailers have extended their returns policies yet. Toy retailers have joined the...

Inappropriate behaviour and booking nightmares: three in five have problems with their driving instructor

Inappropriate behaviour and booking nightmares: three in five have problems with their driving instructor

Complaints against driving instructors have risen sharply in recent years with worrying trends around inappropriate behaviour and misconduct, Which? has found.  While often seen as a significant moment in the...

‘Breakdown firm RAC abandoned us for more than 12 hours. Can I claim compensation?’

‘Breakdown firm RAC abandoned us for more than 12 hours. Can I claim compensation?’

What can you do if a breakdown provider leaves you stranded?

‘My PCR test results arrived a week late, can I get a refund?’

‘My PCR test results arrived a week late, can I get a refund?’

Do you have an issue you need to put right? Which? is here to help get your consumer problems sorted. Dear Which?, I recently went abroad and needed PCR tests...

‘I can’t get my money out of my prepaid foreign currency card’

‘I can’t get my money out of my prepaid foreign currency card’

Which? explains what to do if you've got leftover funds on a prepaid currency card after your holiday, including the fees to watch out for and alternatives.

‘I went overdrawn whilst waiting for a Trainline refund’

‘I went overdrawn whilst waiting for a Trainline refund’

Do you have an issue you need put right? Which? is here to help get your consumer problems sorted. Dear Which?, During the so-called summer ‘pingdemic’ I had to cancel...

‘Laptops Direct left me with a faulty laptop for over a year, how do I get a replacement?”‘

‘Laptops Direct left me with a faulty laptop for over a year, how do I get a replacement?”‘

Do you have an issue you need put right? Which? is here to help get your consumer problems sorted. Dear Which?, I bought a £500 laptop from Laptops Direct in...

Don’t Buy: Trainline’s ticket insurance doesn’t cover coronavirus

Don’t Buy: Trainline’s ticket insurance doesn’t cover coronavirus

Trainline’s ticket ‘travel insurance’ doesn’t bring many extra benefits, warns Which?  Which? research has found that paying extra for Trainline’s travel insurance doesn’t give you much more cover than you...

‘I’ve lost £100,000 to an investment scam, can I recover my money?’

‘I’ve lost £100,000 to an investment scam, can I recover my money?’

Which? helps an investment scam victim get their money back and explains how you can spot clone investment websites

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