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Consumer Rights

Now the gym is open again, can I quit?

Now the gym is open again, can I quit?

Major gyms will resume payments automatically from Saturday 25 July, meaning members who don’t want to return must act fast.

Viagogo customers face fight to get cancelled and postponed event refunds

Viagogo customers face fight to get cancelled and postponed event refunds

Ticket holders are fighting for refunds from secondary ticketing seller Viagogo for events cancelled or postponed by coronavirus, Which? has found. Viagogo’s website states that customers are only entitled to...

One issued every four seconds: how parking tickets became big business

One issued every four seconds: how parking tickets became big business

Private parking firms handed out 8.4 million tickets in the last financial year, a year-on-year increase of 24%.

Could more stores fail? What retailers entering administration means for you

Could more stores fail? What retailers entering administration means for you

Established retail brands like Debenhams, Laura Ashley, Monsoon Accessorize, Go Outdoors and Brighthouse have all been affected this year, and there is concern more could follow.

Billions of account details sold online: five tips to protect yourself and your data

Billions of account details sold online: five tips to protect yourself and your data

More than 15 billion stolen usernames and passwords are being sold to criminals on the dark web, new research from cyber security firm Digital Shadows has revealed. The stolen data...

Travellers warned of cancelled holiday refund scams this summer

Travellers warned of cancelled holiday refund scams this summer

Travellers whose plans have been disrupted by the COVID-19 pandemic are being targeted by scammers pretending to issue refunds for cancelled holidays, warns the UK’s banking trade body. UK Finance...

Couples jilted at altar by wedding venues cancelling big day – and pocketing their cash

Couples jilted at altar by wedding venues cancelling big day – and pocketing their cash

Couples across the UK are struggling to obtain refunds or suitable postponement dates for their weddings because of the measures taken to combat COVID-19. The government imposed a ban on...

One in three parents still paying for nursery despite coronavirus lockdown closures

One in three parents still paying for nursery despite coronavirus lockdown closures

Here, we look at the impact nursery closures are having on families, and what you should do if you’re being asked to pay fees you can’t afford.

Mastercard £14bn card fee fight hits the Supreme Court

Mastercard £14bn card fee fight hits the Supreme Court

MasterCard is facing a claim of up to £14bn in a landmark UK collective action case over card charges that were passed on to shoppers.

No immediate end to lockdown: what do the exit plans mean for shopping, events and leisure?

No immediate end to lockdown: what do the exit plans mean for shopping, events and leisure?

The UK governments plans for the gradual easing of lockdown in England includes shops and nurseries partially reopening from June, some cafes and restaurants in July, and unlimited outdoor exercise...

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