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Consumer Rights

Rail fare rises 2019: how much more will you pay from today?

We take a look at what the 3.1% fare hike means in real terms for train passengers.

HMV on brink of collapse: consumers told to cash in gifts cards now

HMV has been placed into administration - we explain your rights with gift vouchers and refunds when a retailer goes bust.

Sister getting unwanted Christmas gift

One in four receive an unwanted gift at Christmas

A quarter of people received an unwanted Christmas gift last year and Londoners were significantly more likely to pipe up about it. Which? explains what you can do if you receive an unwanted gift this Christmas.

Gatwick airport flight chaos: find out your rights

Thousands of passengers are affected by the drone disruption at Gatwick Airport but they won't be able to claim compensation.

New measures announced to stop longstanding customers being overcharged £4bn a year

Longstanding customers pay more than new customers for the same services, the CMA found, adding up to a ‘loyalty penalty’ of around £4 billion a year across broadband, cash savings, home insurance, mobile phone contracts and mortgages.

Triton recalls shower due to risk of electric shock or fire

Triton has recalled the Safeguard+ thermostatic electric shower due to fears it could overheat.

Three in five online shoppers’ deliveries don’t go to plan

One in four people who shop online around the Christmas period find that at least one of their parcels fails to turn up according to Which? research. Find out your delivery rights.

71% of people receive at least one nuisance call a month

Recent research shows that nuisance calls continue to blight people’s lives across the UK, with nearly three quarters of people receiving at least one nuisance call a month. We’re calling for...

Gift cards for Christmas: are they more or less hassle in the long-run?

Almost one in three people plan to buy a gift card as a Christmas present this year. We explain your rights if a gift card is lost, you run out of time or a retailer goes into administration, so you don't get caught out.

12 scams of Christmas: what you need to watch out for

With more of us opening our wallets for presents, goodwill and stocking up for the new year, the festive season is rife with fraudsters looking to take advantage. We've compiled a list of the scams to stay on the look-out for.

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