Consumer Rights
Retailers extend returns policies during lockdown following pressure from Which?
Find out which retailers have extended their returns policies during the coronavirus lockdown following pressure from Which?.
What does coronavirus mean for your shopping, deliveries and consumer rights?
Find out what coronavirus means for your shopping: how will deliveries work, and what are your rights if you want to return something you bought from a store?
Coronavirus and renting: what does it mean for my rights as a tenant?
The government has relaxed eviction rules and told landlords they must be flexible to help keep tenants in their homes during the coronavirus outbreak. The new Coronavirus Act 2020 says...
Coronavirus: what are my rights if a contactless delivery goes wrong?
The COVID-19 outbreak has changed many aspects of our daily lives, including how parcels are delivered to us. Couriers are carrying out contactless deliveries to ensure the safety of their...
Debenhams in administration: what does it mean for customers?
Debenhams is the next well-known retailer to file for administration during the coronavirus lockdown. The troubled department store has described it as a ‘light-touch’ administration, saying it will continue to...
Five tips to avoid losing your money when a company goes bust
From Thomas Cook to Mothercare, 2019 saw a string of well-known companies collapse, and we could say goodbye to more in 2020. If it happens to a retailer, venue, or holiday company you’ve bought something from, it doesn’t have to mean your money is lost.
Five tips for shopping safely online during the coronavirus lockdown
With high street stores shut and households across the UK self-isolating, many of us will be going online to do our shopping over the next few weeks. If you’re new...
BrightHouse in administration: what does it mean for debts and compensation claims?
Rent-to-own retailer BrightHouse has called in administrators following a litany of mis-selling compensation claims. The rent-to-own retailer has 240 stores and 2,400 employees, who now face the loss of their...
Coronavirus scam: look out for fake lockdown fine texts
Don’t believe bogus text messages saying you’ve been fined for stepping outside during the coronavirus lockdown. It is the latest in a series of scams related to the virus that...
Laura Ashley heads for administration: what does it mean for customers?
Fashion and furniture chain, Laura Ashley, has filed for administration after talks to save the company were halted by the coronavirus pandemic. The company said the virus had ‘an immediate...