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Consumer Rights

British gas engineer strikes: what can you do if your boiler breaks down?

British gas engineer strikes: what can you do if your boiler breaks down?

Planned British Gas engineer strikes throughout February have left some customers concerned what will happen if their boiler breaks down. The GMB union says new plans from British Gas would...

Coronavirus: extended returns policies and your rights to a refund

Coronavirus: extended returns policies and your rights to a refund

With high street stores shut, and government guidance instructing us to only leave home for essential reasons, you might be wondering how to return any unwanted Christmas gifts or lockdown...

More than 170 online retailers flouting refund rules

More than 170 online retailers flouting refund rules

Which? is warning online shoppers to check T&Cs carefully before shopping with unfamiliar retailers even if they offer familiar ways to pay.

Brexit deal: 13 things you need to know

Brexit deal: 13 things you need to know

Which? reveals the big changes for consumers resulting from the UK-EU trade deal, from visas to Ehics, booze cruises, online shopping and more

BT faces £600m claim for ‘historic overcharging’

BT faces £600m claim for ‘historic overcharging’

BT faces a claim worth almost £600 million for years of ‘overcharging landline customers’. In 2017, Ofcom found that BT had been increasing charges for landlines every year since 2009...

Brexit deal: what it means for food, prices, consumer rights and more

Brexit deal: what it means for food, prices, consumer rights and more

Which? explains how the new UK-EU trade deal will affect food, prices, rights and choices and whether it works for consumers

Eight ways to turn unloved gifts into cash

Eight ways to turn unloved gifts into cash

One in five of us ended up giving away an unwanted gift last Christmas, according to our survey of more than 2,000 people in the UK.* If you receive yet...

Brexit: how travel, shopping and your money could change if no deal is agreed

Brexit: how travel, shopping and your money could change if no deal is agreed

Which? explains how your holidays, finances and shopping could be affected if UK-EU trade deal isn't agreed by the end of the Brexit transition period.

Regift and recycle: 12 ways to have a more sustainable Christmas

Regift and recycle: 12 ways to have a more sustainable Christmas

Almost half of us (45%) who celebrated Christmas last year did something to reduce the environmental impact of our festive celebrations, Which? research has revealed*. Two in five of us...

How PayPal fails fraud victims

How PayPal fails fraud victims

Some PayPal customers have found it difficult to get reimbursed when they’ve run into problems – particularly victims of fraud. In 2019, PayPal had 281 million users and it is...

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