Consumer Rights
‘Buy now, pay later’ returns nightmares: how to get your money back
'Buy now, pay later' (BNPL) schemes are quick and easy to sign up to at the checkout, but returning items isn't always as straightforward.
Nearly one in ten scammed by adverts on social media or search engines
Scam adverts on the biggest online platforms have tricked almost one in ten people into paying out for sham purchases. Which? surveyed 2,000 people who use social media and search...
Currys PC World failing customers with faulty products and failed deliveries
Scores of Currys customers have been fobbed off and left without functioning washing machines, fridge freezers and TVs during the pandemic due to failed deliveries and problems with faulty products....
Which? reveals what consumers really want from post-Brexit trade deals
The Which? National Trade Conversation reveals that safety standards, data security, protecting the environment and ensuring all parts of the country gain are high on the agenda for UK consumers
One in five regret Black Friday purchase: how long do you have to make a return this winter?
Last year, one in four of us bought something in the Black Friday sales, but of those, one in five said they regretted their Black Friday purchase. The most common...
NHS COVID-19 contact tracing message: how can I tell if it’s real or a scam?
People are being warned to be wary of scammers pretending to be from the NHS as coronavirus contact tracing launches in the UK. Which? explains how to spot if the call or message you receive is real or fake.
Coronavirus outbreak: cancelled or postponed events – can I get my money back?
Weddings, gigs and theatre tickets Which? explains how to get your money back if an event you have tickets for is cancelled or postponed due to coronavirus.
Experian told to stop sharing data without consent: five things you need to know
The Information Commissioner's Office says Experian has been collecting and using people's personal data without their knowledge. Here's what you should know.
One in five customer complaints unheard during lockdown
During the national coronavirus lockdown, one in five shoppers were unable to contact retailers to resolve their complaints.
British Airways issued with £20m data breach fine – but victims won’t get compensation
The Information Commissioner’s Office has fined British Airways £20m for its 2018 data breach. But victims won't see a penny. Which? is calling for change.