Consumer Rights
Coronavirus: your UK transport rights from trains and coaches to ferries and car insurance
The government has warned against all but essential travel across the country to delay the spread of coronavirus. Less of us will be commuting as people are encouraged to work...
Budget 2020: £2.5bn pledged to fix the UK’s pothole problem
Chancellor of the Exchequer, Rishi Sunak, has announced £2.5bn in funding to fix 50 million potholes across the UK over the next five years. The funding package, part of the...
More than half of PPI claimants still waiting for a decision
Thousands are still waiting for their banks to make a decision on their PPI claims, six months after the claim deadline. This is despite the industry regulator giving banks and...
Flybe goes into administration: your rights and how to get a refund
Troubled regional airline Flybe has collapsed. We explain Atol protection, and how to get a refund from your bank, card provider or insurer.
Coronavirus outbreak: Ryanair, easyJet and British Airways cancel flights
Airlines have cancelled flights to Italy and other parts of Europe since officials announced an increased risk from COVID-19. Ryanair, easyJet and British Airways have reduced their services to Italy...
Three, O2, EE and BT mobile price hikes – four tips to haggle and save money
Three, O2, EE and BT Mobile pay-monthly customers will see their bills rise by up to 2.7% over the next few months. Every year, mobile providers increase the cost of...
Whirlpool offers goodwill payment to owner of recalled fire-risk washing machine
Whirlpool has paid a goodwill gesture to a customer affected by its fire-risk washing machine recall. Mark Fielder, from Feltham in West London, was offered a payment in late January,...
One in four parking ticket appeals uncontested – five tips to make your appeal a success
Nearly half of parking ticket appeals are successful, many going uncontested. Make an appeal if you’ve been hit with an unfair parking ticket. A new report from Parking on Private...
Will consumers get a say in trade deal negotiations?
Which? explains why consumers are at risk of losing out in the coming Brexit trade deal negotiations – and what must be done to protect our rights and standards.
From power cuts to travel disruption: three useful consumer protections if Storm Ciara disrupts your plans
Storm Ciara is predicted to bring widespread disruption across the UK, with heavy rain and gales this weekend – but what can you do if it disrupts your plans? The...