Consumer Rights
Revealed: the landlords refusing to let tenants move out during lockdown
Some renters have told Which? that landlords are refusing to let them move out during the coronavirus pandemic because they can’t find new tenants. Those affected are reporting that some...
Tech shoppers left out of pocket during the coronavirus lockdown as orders go missing
Scores of shoppers say they’ve been left out of pocket after buying products from secondhand tech store, CeX. Some customers, including keyworkers, have reported not receiving their online orders, while...
End price gouging: Which? launches report tool to combat coronavirus profiteering
Today, Which? has launched a free tool that anyone can use to report instances of price gouging and profiteering, after we uncovered a spate of price gouging on online marketplaces...
Which? launches scam alerts as fraudsters exploit coronavirus crisis
Which? has launched a free email service revealing the latest scams, as fraudsters take advantage of the coronavirus outbreak. Those who register will receive warnings and examples of scams straight...
Retailers extend returns policies during lockdown following pressure from Which?
Find out which retailers have extended their returns policies during the coronavirus lockdown following pressure from Which?.
What does coronavirus mean for your shopping, deliveries and consumer rights?
Find out what coronavirus means for your shopping: how will deliveries work, and what are your rights if you want to return something you bought from a store?
Coronavirus and renting: what does it mean for my rights as a tenant?
The government has relaxed eviction rules and told landlords they must be flexible to help keep tenants in their homes during the coronavirus outbreak. The new Coronavirus Act 2020 says...
Coronavirus: what are my rights if a contactless delivery goes wrong?
The COVID-19 outbreak has changed many aspects of our daily lives, including how parcels are delivered to us. Couriers are carrying out contactless deliveries to ensure the safety of their...
Debenhams in administration: what does it mean for customers?
Debenhams is the next well-known retailer to file for administration during the coronavirus lockdown. The troubled department store has described it as a ‘light-touch’ administration, saying it will continue to...
Five tips to avoid losing your money when a company goes bust
From Thomas Cook to Mothercare, 2019 saw a string of well-known companies collapse, and we could say goodbye to more in 2020. If it happens to a retailer, venue, or holiday company you’ve bought something from, it doesn’t have to mean your money is lost.