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Consumer Rights

The best and worst ways to get your complaint heard – rated by you

The best and worst ways to get your complaint heard – rated by you

Fewer than half of people who experienced an issue with an online retailer consider social media, online chatbots and text as efficient communication methods, Which? research has found. We surveyed...

Text scams epidemic laid bare: seven in 10 don’t trust messages from companies

Text scams epidemic laid bare: seven in 10 don’t trust messages from companies

Trust in text messages is worryingly low, with seven in 10 of us not always trusting texts that claim to be from companies or organisations, Which? has found.* Regulator Ofcom...

Don’t get scammed by this fake Wetherspoon meal voucher competition

Don’t get scammed by this fake Wetherspoon meal voucher competition

Fake meal vouchers for Wetherspoon pubs are being promoted on Facebook, despite the chain shutting all its social media accounts in 2018. Facebook users who comment on the posts published...

‘My son racked up a £300 Google Play bill, can I get my money back?’

‘My son racked up a £300 Google Play bill, can I get my money back?’

Do you have an issue you need to put right? Which? is here to help get your consumer problems sorted. Dear Which?, My son accidentally racked up £300 on my...

‘Nationwide has lost my Isa savings’

‘Nationwide has lost my Isa savings’

Which? helps a saver who’s trying to move their cash Isa to a new provider, and explains how long you should wait for a transfer

CleverSpa customer can relax after Which? gets fault fixed

CleverSpa customer can relax after Which? gets fault fixed

Do you have an issue you need put right? Which? is here to help get your consumer problems sorted. Dear Which?, I purchased a CleverSpa hot tub for my family...

Best and worst online retailers for resolving complaints – rated by you

Best and worst online retailers for resolving complaints – rated by you

Good customer service from online retailers has been more important than ever during the pandemic while high streets have been shut. We surveyed more than 5,000 UK consumers who experienced...

‘I had no idea fraudsters can steal bank telephone numbers’

‘I had no idea fraudsters can steal bank telephone numbers’

Which? steps in to secure a refund after a convincing number spoof scam and gives you the essential tips to avoid it happening to you.

Summer pingdemic: refund rights for isolating families explained

Summer pingdemic: refund rights for isolating families explained

It’s estimated that millions of people in the UK could be asked to self-isolate this summer, but what does it mean for you and your family if you have booked...

‘Why does my Airbnb host want me to check in under a different name and impersonate someone else?’

‘Why does my Airbnb host want me to check in under a different name and impersonate someone else?’

Do you have an issue you need put right? Which? is here to help get your consumer problems sorted. Dear Which?, My wife booked a seven-night stay in a Brooklyn-based...

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