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Consumer Rights

One in two of us abandon customer service calls – four tips to get your complaint heard

One in two of us abandon customer service calls – four tips to get your complaint heard

We’ve all got a customer service horror story – whether it’s waiting on hold for an entire lunch break, or being endlessly passed around before (finally) reaching the right person....

Beales enters administration: what you need to know

Beales enters administration: what you need to know

Department store chain Beales has fallen into administration, after failing to find a last-minute buyer. UPDATE: All remaining Beales stores will close on Thursday 19 March, two weeks ahead of...

Five tips to avoid losing your money when a company goes bust

Five tips to avoid losing your money when a company goes bust

From Thomas Cook to Mothercare, 2019 saw a string of well-known companies collapse, and we could say goodbye to more in 2020. If it happens to a retailer, venue, or holiday company you’ve bought something from, it doesn’t have to mean your money is lost.

Travelex cyberattack: what can Travelex customers do?

Travelex cyberattack: what can Travelex customers do?

Customers of Travelex who ordered money online have been left with no travel money from the company which is in the midst of a cyberattack.

‘I got a value bar of soap from Asda’ – one in four receive unwanted Christmas presents

‘I got a value bar of soap from Asda’ – one in four receive unwanted Christmas presents

Last Christmas, they gave you a gift. But the very next day, you gave it away. At least that’s what most people told us they did with their unwanted Christmas...

Five reasons to think twice before giving gift cards this Christmas

Five reasons to think twice before giving gift cards this Christmas

Almost a third of shoppers say they’re likely to give gift cards this Christmas, despite the risk of losing money if the card expires or the retailer goes bust. Gift...

Which? finds tech retailers on Google Shopping that ignore UK consumer laws

Which? finds tech retailers on Google Shopping that ignore UK consumer laws

As Black Friday sales continues to grow, we found four retailers that commonly appear through Google Shopping adverts with refunds and returns policies that weren’t compliant with UK consumer law for online shopping.

More than half of online shoppers deliveries didn’t go to plan last Christmas

More than half of online shoppers deliveries didn’t go to plan last Christmas

Parcels delivered early, given to non-existent neighbours, thrown through bathroom windows or just left out in the street in the rain. Do you know your rights when faced with a delivery dilemma?

Which? publishes consumer agenda for government

Which? publishes consumer agenda for government

Which? publishes its Consumer Agenda, detailing six areas where a new government should commit to making UK consumers’ lives simpler, fairer and safer. Unsafe products, fake reviews and scams must be a priority.

Currys PC World must make extended warranty sales clearer, regulator warns

Currys PC World must make extended warranty sales clearer, regulator warns

The Competition and Markets Authority carried out a mystery-shopping exercise that raised concerns Currys PC World may be mis-selling extended warranties.

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