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Consumer Rights

Woman looking at e-receipt on laptop

Can you avoid marketing when you get an e-receipt?

The majority of people we surveyed were concerned about how retailers might misuse personal data provided for an e-receipt. We share the results of a snapshot mystery shop showing whether this high level of distrust was fair or misplaced.

Phone companies to end bank text scams

Phone companies have pledged to end number spoofing, where scammers hijack bank text messages and scare people into calling them back.

Update: Crackdown on unfair care home practices

Which? welcomes new care home guidance issued by the Competition and Markets Authority. Find out how to navigate care home contracts and fees.

Affected by O2 data issues? We explain your compensation rights

Which? is today calling on O2, Sky, Tesco, Giffgaff and Lycamobile to put customers first and ensure no-one is left out of pocket by the widespread O2 data network outage on Thursday 6 November

Which? warns of JD Sports WhatsApp scam

JD Sports is the latest retailer to be impersonated by scammers in a WhatsApp message promising a high value gift voucher. Which? explains how to identify this WhatsApp scam and what to do if you get one.

Marriott announces massive data hack

Personal information of up to 500 million guests may have been accessed from the Starwood database - Which? shares what personal information it's believed hackers accessed and explains your rights when there's a data breach.

Viagogo forced to change its practices

Viagogo has been forced to give ticket buyers more information and make it easier for them to get their money back in a landmark court ruling.

The ICO fines Uber £385,000 for failure to protect personal data

Approximately 2.7 million Uber user accounts in the UK were accessed in a cyber attack in 2016, which Uber did not initially report. Which? explains your rights when there's a data breach and what to do to safeguard yourself from scammers.

woman frustrated with computer

More than £11 million lost to online shopping fraud last Christmas

More than 15,000 lost £11 million to online shopping scams last Christmas - find out how to avoid the fraudsters, fake reviews and counterfeit products.

Train complaint at a standstill? Now there’s a new way to hold rail companies to account

The new Rail Ombudsman will mean if you think your complaint about your train journey is unfairly rejected, you'll be able to take it further.

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