We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here.

Consumer Rights

Can I quit my gym membership?

Can I quit the gym if I can't afford it, they've raised their prices, I'm moving house or am injured? We tell you your rights to cancel your gym contract.

Woman shopping for TV

Shoppers feel pressured to buy warranties

One in four shoppers who buy a warranty in-store feel under pressure to do so, new Which? research has found.

Scam alert: fraudsters impersonating the EuroMillions winners are promising a chunk of the £115m jackpot

Fraudsters are impersonating EuroMillions winners Frances and Patrick Connolly are promising a chunk of the £115m jackpot in return for YouTube subscribers.

Angry young woman arguing talking on phone at home, dissatisfied girl calling customer service, having problem of conflict during telephone conversation, shouting gesturing while speaking by cell

Dubious dog, grumpy horse and pin-filled wedding dress: faulty goods returns of the year

Two in five people bought something online or in store in the last year which was faulty. We explain your rights to return faulty products.

Rail fare rises 2019: how much more will you pay from today?

We take a look at what the 3.1% fare hike means in real terms for train passengers.

HMV on brink of collapse: consumers told to cash in gifts cards now

HMV has been placed into administration - we explain your rights with gift vouchers and refunds when a retailer goes bust.

Sister getting unwanted Christmas gift

One in four receive an unwanted gift at Christmas

A quarter of people received an unwanted Christmas gift last year and Londoners were significantly more likely to pipe up about it. Which? explains what you can do if you receive an unwanted gift this Christmas.

Gatwick airport flight chaos: find out your rights

Thousands of passengers are affected by the drone disruption at Gatwick Airport but they won't be able to claim compensation.

New measures announced to stop longstanding customers being overcharged £4bn a year

Longstanding customers pay more than new customers for the same services, the CMA found, adding up to a ‘loyalty penalty’ of around £4 billion a year across broadband, cash savings, home insurance, mobile phone contracts and mortgages.

Triton recalls shower due to risk of electric shock or fire

Triton has recalled the Safeguard+ thermostatic electric shower due to fears it could overheat.

Back to top
Back to top