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Consumer Rights

Klarna sends newsletter in error: your data rights explained

Klarna sends newsletter in error: your data rights explained

Scores of people received a newsletter sent in error by the 'buy now, pay later' firm Klarna earlier this week - despite never knowingly using the service.

Care home provider forced to refund residents £1 million in unfair fees

Care home provider forced to refund residents £1 million in unfair fees

Care home residents who receive free care on the NHS were wrongly charged over £300 per week by Care UK. The residents at Care UK’s ‘premium’ care homes were told...

Which? calls for urgent Government action to protect people against online scams

Which? calls for urgent Government action to protect people against online scams

Which? is calling for the government to include scams in the Online Harms Bill after research it carried out found many social media users aren't aware of the risks of being scammed online.

£100m lost in expired vouchers during lockdown – how to get yours extended

£100m lost in expired vouchers during lockdown – how to get yours extended

Would-be shoppers lost millions in vouchers that expired during lockdown, Which? research reveals. Can you get yours extended?

‘My return disappeared into a void’ – four tips to get results when a retailer lets you down

‘My return disappeared into a void’ – four tips to get results when a retailer lets you down

Many customers are complaining that retailers are failing to refund or resolve issues when orders go wrong. At Which? we’ve heard from a number of customers who have faced difficulties...

Your rights to a refund if your wedding is affected by coronavirus

Your rights to a refund if your wedding is affected by coronavirus

The Competition and Markets Authority (CMA) has set out its view on refunds and unfair terms for weddings affected by the coronavirus outbreak.

Dyson warns of fake products on online marketplaces

Dyson warns of fake products on online marketplaces

Dyson warns shoppers after 35 people are sentenced in China for manufacturing fake and potentially harmful versions of its Supersonic hair dryer

Which? gives consumers a say in post-Brexit trade deals

Which? gives consumers a say in post-Brexit trade deals

Which?'s new National Conversation on Trade will bring together people from all walks of life from from across the country to talk about what they want from post-Brexit trade deals.

Now the gym is open again, can I quit?

Now the gym is open again, can I quit?

Major gyms will resume payments automatically from Saturday 25 July, meaning members who don’t want to return must act fast.

Viagogo customers face fight to get cancelled and postponed event refunds

Viagogo customers face fight to get cancelled and postponed event refunds

Ticket holders are fighting for refunds from secondary ticketing seller Viagogo for events cancelled or postponed by coronavirus, Which? has found. Viagogo’s website states that customers are only entitled to...

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