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Consumer Rights

Three in five online shoppers’ deliveries don’t go to plan

One in four people who shop online around the Christmas period find that at least one of their parcels fails to turn up according to Which? research. Find out your delivery rights.

71% of people receive at least one nuisance call a month

Recent research shows that nuisance calls continue to blight people’s lives across the UK, with nearly three quarters of people receiving at least one nuisance call a month. We’re calling for...

Gift cards for Christmas: are they more or less hassle in the long-run?

Almost one in three people plan to buy a gift card as a Christmas present this year. We explain your rights if a gift card is lost, you run out of time or a retailer goes into administration, so you don't get caught out.

12 scams of Christmas: what you need to watch out for

With more of us opening our wallets for presents, goodwill and stocking up for the new year, the festive season is rife with fraudsters looking to take advantage. We've compiled a list of the scams to stay on the look-out for.

Woman looking at e-receipt on laptop

Can you avoid marketing when you get an e-receipt?

The majority of people we surveyed were concerned about how retailers might misuse personal data provided for an e-receipt. We share the results of a snapshot mystery shop showing whether this high level of distrust was fair or misplaced.

Phone companies to end bank text scams

Phone companies have pledged to end number spoofing, where scammers hijack bank text messages and scare people into calling them back.

Update: Crackdown on unfair care home practices

Which? welcomes new care home guidance issued by the Competition and Markets Authority. Find out how to navigate care home contracts and fees.

Affected by O2 data issues? We explain your compensation rights

Which? is today calling on O2, Sky, Tesco, Giffgaff and Lycamobile to put customers first and ensure no-one is left out of pocket by the widespread O2 data network outage on Thursday 6 November

Which? warns of JD Sports WhatsApp scam

JD Sports is the latest retailer to be impersonated by scammers in a WhatsApp message promising a high value gift voucher. Which? explains how to identify this WhatsApp scam and what to do if you get one.

Marriott announces massive data hack

Personal information of up to 500 million guests may have been accessed from the Starwood database - Which? shares what personal information it's believed hackers accessed and explains your rights when there's a data breach.

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