Scores of people received a newsletter sent in error by the 'buy now, pay later' firm Klarna earlier this week - despite never knowingly using the service.
Care home residents who receive free care on the NHS were wrongly charged over £300 per week by Care UK. The residents at Care UK’s ‘premium’ care homes were told...
Would-be shoppers lost millions in vouchers that expired during lockdown, Which? research reveals. Can you get yours extended?
Many customers are complaining that retailers are failing to refund or resolve issues when orders go wrong. At Which? we’ve heard from a number of customers who have faced difficulties...
The Competition and Markets Authority (CMA) has set out its view on refunds and unfair terms for weddings affected by the coronavirus outbreak.
Dyson warns shoppers after 35 people are sentenced in China for manufacturing fake and potentially harmful versions of its Supersonic hair dryer
Which?'s new National Conversation on Trade will bring together people from all walks of life from from across the country to talk about what they want from post-Brexit trade deals.
Major gyms will resume payments automatically from Saturday 25 July, meaning members who don’t want to return must act fast.
Ticket holders are fighting for refunds from secondary ticketing seller Viagogo for events cancelled or postponed by coronavirus, Which? has found. Viagogo’s website states that customers are only entitled to...
Private parking firms handed out 8.4 million tickets in the last financial year, a year-on-year increase of 24%.