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Consumer Rights

The best Mother’s Day bouquet

We’ve named Prestige Flowers’ Lomond bouquet the best for Mother’s Day, on Sunday 31 March 2019, after putting eight of the biggest online florists in the UK through their paces...

Currys PC World still ripping off customers with laptop fee

Currys PC World is still ripping off customers by pressuring them to pay up to £40 for a laptop setup fee, which should be optional. Despite several warnings from Which?,...

More than £830k lost to TV Licensing scam

More than 1,400 people have been targeted by the latest TV Licensing refund scam emails. Find out what to look out for, and how to stay safe from phishing scams.

Boeing 737 Max 8 planes grounded after Ethiopian Airlines crash

The Boeing 737 Max planes have been banned from flying in the UK's airspace by the Civil Aviation Authority (CAA) until further notice. We explain what your rights are if you're one of the passengers affected.

University vs apprenticeships: the higher education showdown

Is an apprenticeship a better decision for students than the traditional university path?

Viagogo facing new court action

Viagogo has been forced to give ticket buyers more information and make it easier for them to get their money back in a landmark court ruling.

First year regrets: dropping out of university can cost more than £20K

Which? University is urging students to thoroughly research their options before going to uni, to avoid making a costly mistake.

Flybmi collapse: your refund rights for cancelled flights

Flybmi has gone bust, leaving hundreds of passengers with worthless tickets. Find out if you can get a refund or some money back through travel insurance, Atol, Section 75 or the chargeback scheme.

Airline cancels flights ahead of Brexit due to uncertainty: what are your rights to a refund?

Blue Air has cancelled flights out of Liverpool reportedly because of Brexit uncertainty. Affected passengers have the right to be rerouted or refunded under the Denied Boarding Regulations.

Scam alert: romance fraud victims lose £50m

Online dating scam victims lost an average of £11,145 each in 2018. We share a romance scammer story, explain fraudsters' tactics and give advice on how to report an online dating scammer.

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