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Consumer Rights

Lack of trust in Whirlpool revealed after fire-risk washing machine recall

Lack of trust in Whirlpool revealed after fire-risk washing machine recall

Customers with fire-risk washing machines have lost trust in Whirlpool owned brands, Which? has found. Our exclusive investigation has found some people with affected Hotpoint and Indesit machines – both...

From Klarna to Clearpay:  your rights and tips on how to use ‘buy now, pay later’ safely

From Klarna to Clearpay: your rights and tips on how to use ‘buy now, pay later’ safely

'Buy now, pay later' schemes only take a couple of clicks to sign up to, but resolving an issue if something goes wrong might not be as straightforward. Which? explains your rights when using options like Klarna, Clearpay and Laybuy.

Whirlpool recalls three more fire-risk washing machine models

Whirlpool recalls three more fire-risk washing machine models

Whirlpool has announced the recall of an extra 5,000 Hotpoint washing machines, after finding that three additional models could pose a fire-risk. The announcement comes just weeks after Whirlpool’s recall...

Flights to China cancelled as Foreign Office warns against travel – what are your travel rights?

Flights to China cancelled as Foreign Office warns against travel – what are your travel rights?

The government has warned against travel to China due to the coronavirus outbreak, prompting British Airways and other airlines to cancel flights to and from the country. Passengers due to...

One in two of us abandon customer service calls – four tips to get your complaint heard

One in two of us abandon customer service calls – four tips to get your complaint heard

We’ve all got a customer service horror story – whether it’s waiting on hold for an entire lunch break, or being endlessly passed around before (finally) reaching the right person....

Beales enters administration: what you need to know

Beales enters administration: what you need to know

Department store chain Beales has fallen into administration, after failing to find a last-minute buyer. UPDATE: All remaining Beales stores will close on Thursday 19 March, two weeks ahead of...

Travelex cyberattack: what can Travelex customers do?

Travelex cyberattack: what can Travelex customers do?

Customers of Travelex who ordered money online have been left with no travel money from the company which is in the midst of a cyberattack.

‘I got a value bar of soap from Asda’ – one in four receive unwanted Christmas presents

‘I got a value bar of soap from Asda’ – one in four receive unwanted Christmas presents

Last Christmas, they gave you a gift. But the very next day, you gave it away. At least that’s what most people told us they did with their unwanted Christmas...

Five reasons to think twice before giving gift cards this Christmas

Five reasons to think twice before giving gift cards this Christmas

Almost a third of shoppers say they’re likely to give gift cards this Christmas, despite the risk of losing money if the card expires or the retailer goes bust. Gift...

Which? finds tech retailers on Google Shopping that ignore UK consumer laws

Which? finds tech retailers on Google Shopping that ignore UK consumer laws

As Black Friday sales continues to grow, we found four retailers that commonly appear through Google Shopping adverts with refunds and returns policies that weren’t compliant with UK consumer law for online shopping.

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