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Consumer Rights

One issued every four seconds: how parking tickets became big business

One issued every four seconds: how parking tickets became big business

Private parking firms handed out 8.4 million tickets in the last financial year, a year-on-year increase of 24%.

Could more stores fail? What retailers entering administration means for you

Could more stores fail? What retailers entering administration means for you

Established retail brands like Debenhams, Laura Ashley, Monsoon Accessorize, Go Outdoors and Brighthouse have all been affected this year, and there is concern more could follow.

Billions of account details sold online: five tips to protect yourself and your data

Billions of account details sold online: five tips to protect yourself and your data

More than 15 billion stolen usernames and passwords are being sold to criminals on the dark web, new research from cyber security firm Digital Shadows has revealed. The stolen data...

Travellers warned of cancelled holiday refund scams this summer

Travellers warned of cancelled holiday refund scams this summer

Travellers whose plans have been disrupted by the COVID-19 pandemic are being targeted by scammers pretending to issue refunds for cancelled holidays, warns the UK’s banking trade body. UK Finance...

Couples jilted at altar by wedding venues cancelling big day – and pocketing their cash

Couples jilted at altar by wedding venues cancelling big day – and pocketing their cash

Couples across the UK are struggling to obtain refunds or suitable postponement dates for their weddings because of the measures taken to combat COVID-19. The government imposed a ban on...

One in three parents still paying for nursery despite coronavirus lockdown closures

One in three parents still paying for nursery despite coronavirus lockdown closures

Here, we look at the impact nursery closures are having on families, and what you should do if you’re being asked to pay fees you can’t afford.

Mastercard £14bn card fee fight hits the Supreme Court

Mastercard £14bn card fee fight hits the Supreme Court

MasterCard is facing a claim of up to £14bn in a landmark UK collective action case over card charges that were passed on to shoppers.

No immediate end to lockdown: what do the exit plans mean for shopping, events and leisure?

No immediate end to lockdown: what do the exit plans mean for shopping, events and leisure?

The UK governments plans for the gradual easing of lockdown in England includes shops and nurseries partially reopening from June, some cafes and restaurants in July, and unlimited outdoor exercise...

Revealed: the landlords refusing to let tenants move out during lockdown

Revealed: the landlords refusing to let tenants move out during lockdown

Some renters have told Which? that landlords are refusing to let them move out during the coronavirus pandemic because they can’t find new tenants. Those affected are reporting that some...

Tech shoppers left out of pocket during the coronavirus lockdown as orders go missing

Tech shoppers left out of pocket during the coronavirus lockdown as orders go missing

Scores of shoppers say they’ve been left out of pocket after buying products from secondhand tech store, CeX. Some customers, including keyworkers, have reported not receiving their online orders, while...

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