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Consumer Rights

Regulator calls on Groupon to improve refunds and deliveries

Regulator calls on Groupon to improve refunds and deliveries

The Competition and Markets Authority (CMA) has launched an enforcement investigation against the online marketplace Groupon after finding evidence to show it regularly fails to reimburse customers. The UK regulator...

Don’t get caught out by this DPD text scam

Don’t get caught out by this DPD text scam

Which? raises the alarm over a convincing SMS phishing – or ‘smishing’ – scam text claiming to be from DPD. The text appears to be from DPD, informing the recipient...

‘Primark won’t refund me after covid delayed my return’

‘Primark won’t refund me after covid delayed my return’

Do you have an issue you need put right? Which? is here to help get your consumer problems sorted. Dear Which? I purchased some items in-store at Primark and later...

‘My H&M parcel didn’t arrive and it won’t refund me. What can I do?’

‘My H&M parcel didn’t arrive and it won’t refund me. What can I do?’

Which? helps a consumer who was refused a refund after a history of missing parcels.

‘A scammer on Shpock almost caught me out’

‘A scammer on Shpock almost caught me out’

Do you have an issue you would like help to get sorted? Which? is here to help sort your consumer problems. Dear Which?, Earlier this year, I listed my Asus...

Scam alert: Alton Towers and Center Parcs fake Facebook giveaways

Scam alert: Alton Towers and Center Parcs fake Facebook giveaways

Which? has found social media ads for fake Facebook competitions collecting thousands of interactions from users. The fake ‘Alton Towers Breaks’ and ‘Center Parcs Resorts’ pages claim to offer the chance to win getaways worth more than £2,000. 

Five proposed changes to consumer protections and what it all means for you

Five proposed changes to consumer protections and what it all means for you

Five changes a long-overdue update of our consumer law and the competition regime could introduce, want what it means for you.

Five changes the UK-Australia trade deal could make to your food, finances and data rights

Five changes the UK-Australia trade deal could make to your food, finances and data rights

The UK and Australia have signed a trade agreement in principle, but what does it mean for UK consumers and when will we feel the effects? The deal, the UK’s...

Don’t Buy: Unofficial sites selling Euro 2020 final tickets that risk refused entry

Don’t Buy: Unofficial sites selling Euro 2020 final tickets that risk refused entry

Tickets for Sunday’s game against Italy are being sold for thousands of pounds on secondary ticketing sites as fans frantically try to secure last-minute tickets for England’s first major tournament final in 55 years.

Don’t buy: why paying extra for some ticket insurance is wasting your money

Don’t buy: why paying extra for some ticket insurance is wasting your money

Ticket holders could be buying insurance policies for gigs and major events which do not provide them with the Covid cover they expect, Which? can reveal. After a year of...

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