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Consumer Rights

Train complaint at a standstill? Now there’s a new way to hold rail companies to account

The new Rail Ombudsman will mean if you think your complaint about your train journey is unfairly rejected, you'll be able to take it further.

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Virgin Media and EE fined £13.3m over early-exit fees

Virgin Media and EE have been fined millions by Ofcom for overcharging customers for early-exit charges and not making the exit fees clear. Find out your rights if you want to leave your mobile phone contract early.

Complaints about complaints: train passengers fed up with how they’re treated

Rail passengers complaining to their rail service aren't satisfied with how they're treated, showing why the new rail ombudsman can't come soon enough.

Fresher pressure: how soon should you start looking for student housing?

More than a quarter of first-year students start looking for student housing within a matter of weeks of starting their new course.

Early elf or last-minute Santa: how late do you leave Christmas shopping?

A quarter of shoppers only start buying their Christmas presents a few weeks before but most people don't have a preference whether they buy gifts online or in-store.

Brexit worries rise sharply among over-65s

The latest consumer insight tracker data from Which? reveals that the over-65s are far more worried than they were about the consequences of Brexit for them as consumers than they were two years ago. All regions of the UK are more concerned, with Wales, the South East and the East of England all over 30 percentage points more troubled than in September 2016.

May timetable compensation: don’t miss your chance to claim money back for train chaos

If you were affected by the May timetable chaos, the good news is you could be eligible for a chunk of compensation – but if you haven’t received money back...

British Airways reveals 185,000 more passengers could be affected by cyber attack

More British Airways customers have been contacted as part of a cyber attack which accessed passenger's personal data earlier this year. Which? shares how to find out if you're part of the breach and what to do if you’re affected.

Northern universities reign supreme for student nightlife - Which? News

Northern universities reign supreme for student nightlife

The north’s reputation for a buzzing and eclectic student nightlife shows no signs of letting up, the Which? University Student Survey 2018 reveals. The University of Leeds, University of Liverpool,...

Tardy trains revealed: is your station Britain’s most disrupted?

Find out which UK train stations have the most late and cancelled train services and the train companies which are the most tardy. We also explain how to claim compensation for train delays and cancellations.

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