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Consumer Rights

Boeing 737 Max 8 planes grounded after Ethiopian Airlines crash

The Boeing 737 Max planes have been banned from flying in the UK's airspace by the Civil Aviation Authority (CAA) until further notice. We explain what your rights are if you're one of the passengers affected.

University vs apprenticeships: the higher education showdown

Is an apprenticeship a better decision for students than the traditional university path?

Viagogo facing new court action

Viagogo has been forced to give ticket buyers more information and make it easier for them to get their money back in a landmark court ruling.

First year regrets: dropping out of university can cost more than £20K

Which? University is urging students to thoroughly research their options before going to uni, to avoid making a costly mistake.

Flybmi collapse: your refund rights for cancelled flights

Flybmi has gone bust, leaving hundreds of passengers with worthless tickets. Find out if you can get a refund or some money back through travel insurance, Atol, Section 75 or the chargeback scheme.

Airline cancels flights ahead of Brexit due to uncertainty: what are your rights to a refund?

Blue Air has cancelled flights out of Liverpool reportedly because of Brexit uncertainty. Affected passengers have the right to be rerouted or refunded under the Denied Boarding Regulations.

Scam alert: romance fraud victims lose £50m

Online dating scam victims lost an average of £11,145 each in 2018. We share a romance scammer story, explain fraudsters' tactics and give advice on how to report an online dating scammer.

Government reveals UK product safety mark in case of a ‘no deal’ Brexit

The government has announced plans for a new UKCA product safety marking that would replace the current CE marking if the UK leaves the EU without a deal.

faulty tumble dryer

Broken system means faulty products could pose greater risk for UK homes

Which? is calling for a radical overhaul of the broken consumer enforcement system as it warns he UK could face increasing levels of food poisoning, scams and even deaths caused by faulty products.

Are you sure you don’t have a PPI claim?

Which? is urging people who haven’t yet made PPI claims to do so after hearing from several people who got payouts despite them thinking they weren’t owed anything. One person received more than £18,000. Which? can help you start a PPI claim for free.

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