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Consumer Rights

Network Rail fined £2 million for severe delays

Network Rail fined £2 million for severe delays

Network Rail will today be fined £2 million by the rail regulator for poorly managed timetabling, which led to chronic delays and disruption at London Bridge station.

University Clearing 2015: top tips for results day

University Clearing 2015: top tips for results day

Ahead of A-level results day on Thursday, Which? University is on hand with Clearing advice and help for students who miss out on their university place.

Delayed air passengers could claim millions

Delayed air passengers could claim millions

Which? analysis of 1.7 million flights over the past year has revealed that around 880,000 passengers could claim airline compensation for delayed flights.

Company fined £220,000 for nuisance calls

Company fined £220,000 for nuisance calls

A firm responsible for bombarding people with millions of nuisance calls has become the first to be fined under new claims management regulation powers.

Lloyds bank sets aside a further £1.4bn for PPI

Lloyds bank sets aside a further £1.4bn for PPI

The total bill for paying out compensation for mis-sold PPI now stands at a whopping £26bn, with Lloyds having the largest bill of all UK banks.

Cash Genie to pay £20m compensation

Cash Genie to pay £20m compensation

More than 92,000 customers are set to receive compensation after payday lender Cash Genie agreed to refund/write-off £20m after admitting to unfair practices.

Premium rate lines banned for financial firms

Premium rate lines banned for financial firms

Financial services firms will be prevented from charging premium rates to customers phoning up to complain under new rules published by the City regulator.

Five fraudulent letters to tear up and toss away

Five fraudulent letters to tear up and toss away

Don't faul victim to mail fraud - we’ve identified five scam letters you should tear up and toss away.

Big summer getaway threatened by delays

Big summer getaway threatened by delays

Planned industrial action by Spanish air traffic controllers and the continuation of Operation Stack both take place this weekend, with travel delays possible.

Parking charges under scrutiny at Supreme Court

Parking charges under scrutiny at Supreme Court

Parking fines issued by private companies are being challenged at the Supreme Court today. Which? is concerned about the wider impact on penalty charges.

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