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Consumer Rights

Legal changes to drive nuisance call crackdown

Companies plaguing households with unsolicited nuisance phone calls and texts could be fined up to £500,000 from today.

Most people in the dark about reporting spam texts

Our research reveals startlingly low public awareness of the 7726 service which enables you to report a spam text to your mobile phone provider free of charge.

Cold-calling claims company fined £80,000

A personal injury claims company has been fined £80,000 for making nuisance calls. The ICO and the TPS registered 801 concerns about the company.

New digital shopping rights boost for consumers

Consumers will have enhanced, easy to understand consumer rights following Royal Assent for the Consumer Rights Act being given today.

Spam texts warning ahead of pension changes

Scammers may seek to take advantage of pension reforms, bombarding people with a fresh wave of spam texts and calls, in a similar way to PPI.

Six million nuisance calls silenced by ICO raid

A call centre in Hove, thought to be responsible for making millions of nuisance calls, has been raided by the Information Commissioner's Office (ICO)

Seven in 10 drivers hit potholes in last two years

Only two thirds of drivers who experienced pothole damage to their vehicle made a claim for compensation, a new Which? survey has found.

Ticket resales set for greater transparency

Websites reselling tickets must be honest on prices, charges and seat location from today. New rules aim to stop consumers paying hugely inflated prices

Airline ordered to stop delaying compensation

Airlines have been told they cannot put off paying compensation to passengers for delayed flights. See the Which? guide to flight compensation,

Top five email scams revealed

A Which? survey of 2,016 UK adults in January 2015 has revealed the top five targets for email scammers. Bank, Paypal and tax rebate scams topping the list.

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