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Consumer Rights

Make your own flight delay claim to save £176

Some claims management firms offer to help you claim compensation for a delayed flight – but take up to a third of your award. So, when should you use them?

Identity theft rises by almost one third

34,151 confirmed instances of ID fraud recorded in the first quarter of 2015. Use our advice on what to do if you fear your identity has been stolen.

A third of over 55s hassled by dodgy pension sales

Those aged 55 and over are being targeted by a new wave of potentially fraudulent pension phone calls, emails and junk mail, Which? research finds.

Five tips to avoid getting stung by holiday scams

Report reveals 1,569 cases of holiday booking fraud in 2014. There are easy steps you can take to minimise your risk of getting scammed when booking a holiday.

Half of home improvement projects have problems

The latest Which? survey found that nearly half of home improvement projects have problems with tradespeople, but a third of people don’t complain.

Which? calls for an end to misleading pricing tactics

Which? is using its legal powers to take the issue of misleading pricing tactics in the grocery sector to the regulator.

Five ways to put a stop to spam text messages

Top five of the most effective methods to put a stop to nuisance texts. We found almost half of those with a mobile receive at least one spam text a week.

French air traffic strike causes cancellations

Britons flying to and from France face travel disruption due to a 48-hour strike by French air traffic controllers and transport workers.

Legal changes to drive nuisance call crackdown

Companies plaguing households with unsolicited nuisance phone calls and texts could be fined up to £500,000 from today.

Most people in the dark about reporting spam texts

Our research reveals startlingly low public awareness of the 7726 service which enables you to report a spam text to your mobile phone provider free of charge.

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