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Consumer Rights

Know your rights on Black Friday and Cyber Monday

As shoppers search for bargains this Black Friday and Cyber Monday, Which? research shows that consumers need to know their shopping rights at Christmas.

PPI firms make millions from consumer claims

Claims management firms have made more than £150 million commission on compensation claims for mis-sold Payment Protection Insurance (PPI).

Dodgy deliveries change Christmas shopping habits

Consumers are changing their Christmas shopping behaviour this year due to poor delivery experiences last Christmas, new research from Which? has found.

Students report poor value in higher education

New Which? research finds poor value for money in higher education along with inconsistent quality and too few contract hours for students.

Public warned of webcam and baby monitor breach

New website is using live feeds from unsecure webcams and baby monitors to spy on public.

National Consumer Week targets rogue traders

At least 169,000 cases of doorstep crime are now estimated to take place in England and Wales per year, according to new research.

Victory for consumers in flight delay court rulings

Which? reveals how the Huzar v Jet 2 and Dawson v Thomson flight delay compensation cases are good news for consumers owed compensation by airlines for delays

Consumers warned about ‘number spoofing’ scam

The Financial Fraud Bureau is warning people against a new number spoofing scam, which has become increasingly common in recent weeks.

Nuisance calls companies to face more fines

The government wants to make it easier to issue large fines of up to £500,000 to companies that bombard people with nuisance phone calls.

Lack of knowledge on credit card rights revealed

A quarter of people have never heard of Section 75 of the Consumer Credit Act, and around four in ten were unable to select the correct definition, according to a Which? survey.

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