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Consumer Rights

Care postcode lottery revealed by Which?

Which? finds NHS continuing healthcare funding postcode lottery means those needing care in a care home or at home face huge funding variations across England.

£108,000 returned through scam mail crackdown

More than 6,000 people have had money returned to them as a result of a new crackdown on prize draw mail scams.

New scam awareness campaign launched

Know Fraud, a trademark of the National Fraud Intelligence Bureau, has launched a scams campaign today along with a leaflet of tips and facts to protect yourself from fraudsters.

Wonga writes off £220m of customer debt

The payday loan company Wonga is to write off the debts of 330,000 customers after it admitted it has made loans to people who could not afford to repay them.

Mobility aids: victims of misselling now due money back

Consumers buying mobility aids, such as mobility scooters, have new rights to redress under the Consumer Protection from Unfair Trading Regulations

New consumer protection against misleading sales

New rights to redress if you've been the victim of misleading actions or aggressive selling under the Consumer Protection from Unfair Trading Regulations.

Clamp down on dodgy letting agents

From today, all letting and property management agents are required to be a member of one of three compulsory redress schemes.

Beko fridge freezer fire: inquest verdict due today

The verdict of an inquest into the death of a man in a house fire thought to be caused by a faulty Beko fridge freezer is due to be announced today.

Britons bombarded by unwanted calls every day

Unwanted calls and automated recordings about PPI claim companies top Britons’ list of annoyances, with the average person receiving six calls a week.

Scam mail initiative launched to curb fraudsters

Royal Mail and Trading Standards have joined forces to launch a new initiative to tackle scam mail in the postal system.

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