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Consumer Rights

Nuisance calls companies to face more fines

The government wants to make it easier to issue large fines of up to £500,000 to companies that bombard people with nuisance phone calls.

Lack of knowledge on credit card rights revealed

A quarter of people have never heard of Section 75 of the Consumer Credit Act, and around four in ten were unable to select the correct definition, according to a Which? survey.

Facebook profiles could expose you to card fraud

Which? successfully applied for a credit card in the name of a volunteer using only details from their public profile on Facebook and other public sources.

PPI continues to top financial complaints

PPI made up two thirds of new complaints to the Financial Ombudsman Service (FOS) during the second quarter of the 2014/2015 financial year, according to a report relased today.

Care postcode lottery revealed by Which?

Which? finds NHS continuing healthcare funding postcode lottery means those needing care in a care home or at home face huge funding variations across England.

£108,000 returned through scam mail crackdown

More than 6,000 people have had money returned to them as a result of a new crackdown on prize draw mail scams.

New scam awareness campaign launched

Know Fraud, a trademark of the National Fraud Intelligence Bureau, has launched a scams campaign today along with a leaflet of tips and facts to protect yourself from fraudsters.

Wonga writes off £220m of customer debt

The payday loan company Wonga is to write off the debts of 330,000 customers after it admitted it has made loans to people who could not afford to repay them.

Mobility aids: victims of misselling now due money back

Consumers buying mobility aids, such as mobility scooters, have new rights to redress under the Consumer Protection from Unfair Trading Regulations

New consumer protection against misleading sales

New rights to redress if you've been the victim of misleading actions or aggressive selling under the Consumer Protection from Unfair Trading Regulations.

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