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Consumer Rights

Festival season prompts surge in ticket fraud

Festival season prompts surge in ticket fraud

Festival season has started, but figures from Action Fraud reveal they’ve already received 533 reports of ticket fraud.

Should holidaymakers worry about a Grexit?

Should holidaymakers worry about a Grexit?

With many of us looking forward to a break in Greece this summer there are concerns about what a Greek exit from the Eurozone could mean for your holiday.

Concert fans lose out as ticket site shuts down

Concert fans lose out as ticket site shuts down

Hundreds of concert-goers have complained to fraud investigators after tickets purchased from online ticket website Circle Tickets failed to show up.

Crackdown on fake goods sold through social media

Crackdown on fake goods sold through social media

Officers have taken down thousands of Facebook listings and seized dangerous goods in a crackdown on social media counterfeiting and piracy.

Bank customers warned about money transfer scam

Bank customers warned about money transfer scam

A total of £23.6 million was lost in 2014 to fraudsters tricking people across the UK into transferring money directly into their bank accounts

Mango misleads consumers over refunds

Mango misleads consumers over refunds

Mango, one of the biggest retailers on the UK high street, is falling short of consumer law by delaying refunds.

Spanish strikes to cause flight delays

Spanish strikes to cause flight delays

Strike action by Spanish air traffic controllers could affect as many as 5,300 flights this week. They will be on strike between on 08, 10, 12 and 14 June.

Delayed rail passengers set for cash compensation

Delayed rail passengers set for cash compensation

Thousands of fed up passengers who suffer rail delays will soon be able to receive cash compensation instead of vouchers.

Premium call costs set for shake up next month

Premium call costs set for shake up next month

The end is in sight for ‘calls from other operators and mobile providers may vary’, as rules governing premium call charges undergo big changes next month.

Lloyds bank fined record £117m for PPI failings

Lloyds bank fined record £117m for PPI failings

State-backed Lloyds Banking Group has been fined a record £117 million for failing to handle payment protection insurance (PPI) complaints fairly.

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