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Consumer Rights

‘I had no idea fraudsters can steal bank telephone numbers’

‘I had no idea fraudsters can steal bank telephone numbers’

Which? steps in to secure a refund after a convincing number spoof scam and gives you the essential tips to avoid it happening to you.

Summer pingdemic: refund rights for isolating families explained

Summer pingdemic: refund rights for isolating families explained

It’s estimated that millions of people in the UK could be asked to self-isolate this summer, but what does it mean for you and your family if you have booked...

‘Why does my Airbnb host want me to check in under a different name and impersonate someone else?’

‘Why does my Airbnb host want me to check in under a different name and impersonate someone else?’

Do you have an issue you need put right? Which? is here to help get your consumer problems sorted. Dear Which?, My wife booked a seven-night stay in a Brooklyn-based...

What’s the deal with DealBot? Why you could be misled by Pizza Hut’s ‘best deals’ claim

What’s the deal with DealBot? Why you could be misled by Pizza Hut’s ‘best deals’ claim

DealBot promises it’ll automatically find the ‘best deals’ on whatever is in your basket, but it doesn't actually look for all of them.

Regulator calls on Groupon to improve refunds and deliveries

Regulator calls on Groupon to improve refunds and deliveries

The Competition and Markets Authority (CMA) has launched an enforcement investigation against the online marketplace Groupon after finding evidence to show it regularly fails to reimburse customers. The UK regulator...

Don’t get caught out by this DPD text scam

Don’t get caught out by this DPD text scam

Which? raises the alarm over a convincing SMS phishing – or ‘smishing’ – scam text claiming to be from DPD. The text appears to be from DPD, informing the recipient...

‘Primark won’t refund me after covid delayed my return’

‘Primark won’t refund me after covid delayed my return’

Do you have an issue you need put right? Which? is here to help get your consumer problems sorted. Dear Which? I purchased some items in-store at Primark and later...

‘My H&M parcel didn’t arrive and it won’t refund me. What can I do?’

‘My H&M parcel didn’t arrive and it won’t refund me. What can I do?’

Which? helps a consumer who was refused a refund after a history of missing parcels.

‘A scammer on Shpock almost caught me out’

‘A scammer on Shpock almost caught me out’

Do you have an issue you would like help to get sorted? Which? is here to help sort your consumer problems. Dear Which?, Earlier this year, I listed my Asus...

Scam alert: Alton Towers and Center Parcs fake Facebook giveaways

Scam alert: Alton Towers and Center Parcs fake Facebook giveaways

Which? has found social media ads for fake Facebook competitions collecting thousands of interactions from users. The fake ‘Alton Towers Breaks’ and ‘Center Parcs Resorts’ pages claim to offer the chance to win getaways worth more than £2,000. 

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