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Consumer Rights

Top 5 tips for travelling this Easter

Fingers crossed for a smooth journey if you’re visiting friends or family over the Easter holiday. But what if something does go wrong? How do you claim compensation for a delayed train...

Nandos restaurant sign

Phishing email targets Nando’s fans

Nando’s fans with a taste for a bargain are being targeted in a scam email circulating from what appears to be a fake deals site. The phishing email says that the reader...

Dried red roses

Top 6 tips to avoid Mother’s Day mishaps

What if your Mother’s Day bouquet arrives sad or snapped? What if your gift arrives late or turns out to be faulty? Here’s our essential top six list of tips to help you mitigate common...

Ofcom announces plans for automatic broadband compensation

Customers who receive a poor service from their landline or broadband provider could receive automatic compensation under new proposals. Communications regulator Ofcom has put forward plans that would see consumers who endure slow repairs,...

Sign outside the HMRC offices in Whitehall, London.

HMRC tax refund phishing scam

Be aware, there’s a new HM Revenue and Customs (HMRC) phishing email scam making the rounds. The scam email tells you that you’re eligible for a tax refund. It contains...

Couple look at car for sale sign

More than 8 million used vehicles sold in 2016

A UK motor industry trade association has reported a record year for second-hand car sales, with the exchange of 8.2 million used cars. The Society of Motor Manufacturers and Traders...

An old couple reclaiming PPI

FCA confirms PPI complaints deadline

The Financial Conduct Authority (FCA) has announced a deadline of 29 August 2019 for people to make new payment protection insurance (PPI) complaints. The FCA plans to run a two-year communications...

Investment fraudsters target over-55s with flattery tactics

People aged over 55 are being warned not to let investment scammers flatter them into parting with their money. The Financial Conduct Authority (FCA) is advising consumers to be sceptical...

New plans to tackle bank transfer scams

Proposals to minimise the consumer harm caused by certain types of scams have been released following a Which? super-complaint. The draft Terms of Reference published today by the Payment Systems Regulator (PSR) outline how...

Make your Southern season ticket compensation claim now

Due to the huge levels of disruption during 2016, train operator Southern is compensating customers who travelled regularly on its network. However, tens of thousands of Southern customers eligible for compensation are yet to...

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