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Consumer Rights

Consumers get new online shopping rights

New rules implementing the Consumer Rights Directive come into effect today strengthening consumers' rights for online cancellations, refunds & pre-ticked boxes

Jet2 loses delay compensation appeal

Which? Travel news: Jet2 loses"extraordinary circumstances" compensation appeal over Manchester to Malaga flight delay

Five top tips for family carers revealed

Which? Elderly Care supports Carers Week with tips for organising and funding respite care, day care

Scam correspondence on the increase

6 in 10 Which? members believe the amount of scam correspondence they receive has increased over the last 3 years, according to our survey.

PPI compensation could be underpaid by £1bn

Some banks may have been underpaying compensation owed to customers for mis-sold PPI, according to a new BBC report.

Which? complaint supported by ASA

The ASA has supported a complaint from Which? that Bimuno prebiotic powder made claims on packaging and online that were not proven or supported by science.

Low awareness of ombudsmen among young people

Only a third of adults aged between 18-25 are aware of the ombudsman service, according to our survey of 1007 adults in May 2014.

Recalled Hotpoint and Bosch dishwashers still unaccounted for

Bosch FD 7901 and FD 8504 and Hotpoint DWF3 and DC26 dishwashers were recalled due to fire safety concerns in 2013 but 648,662 are still unaccounted for.

Nuisance calls persist but PPI calls fall

84% of people receive at least one unwanted call a month according to a study released by Ofcom, the regulator for the UK communications industries, today.

Is it safe to travel to Thailand?

The Foreign Office (FCO) has advised that foreigners in Thailand exercise ‘extreme caution’ as a result of the recent military coup

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