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Consumer Rights

Shoppers unsure about buying from EU websites

Shoppers unsure about buying from EU websites

Most online shoppers would rather buy something from a UK-based website even if the item was cheaper from a website based in the EU.

Don’t get ripped off in the Christmas sales this year

Don’t get ripped off in the Christmas sales this year

New Which? research has revealed that 50% of people don’t know that you can return a faulty item bought in a sale and get a full refund.

Which? uncovers safety issue in new TCP LED bulb

Which? uncovers safety issue in new TCP LED bulb

Which? testing uncovers safety issues with new TCP LED filament bulb, prompting TCP to postpone launch. Find out what our tests have revealed about light bulbs

Named and shamed: the shops pushing dodgy deals

Named and shamed: the shops pushing dodgy deals

We expose the shops making dubious claims about special offers on electrical products. Discover which shops we found pushing dodgy discounts on electricals.

Companies fined for making abandoned calls

Companies fined for making abandoned calls

Two companies have been fined £40,000 by Ofcom for making thousands of abandoned calls.

Bosses to be held responsible for nuisance calls

Bosses to be held responsible for nuisance calls

The government’s Nuisance Calls Task Force is to set out recommendations to help stop unwanted calls and texts, including holding senior executives to account.

Top student-rated universities revealed for 2014

Top student-rated universities revealed for 2014

London universities take on the North's crown for top local nightlife - but fall down on sports - in the 2014 annual Student Survey from Which? University.

Consumers hit by increase in ‘vishing’ phone scams

Consumers hit by increase in ‘vishing’ phone scams

Research from Financial Fraud Action UK found that 58% of people have been scammed through a 'vishing' scam, resulting in losses of £23.9m over the last year.

Know your rights on Black Friday and Cyber Monday

Know your rights on Black Friday and Cyber Monday

As shoppers search for bargains this Black Friday and Cyber Monday, Which? research shows that consumers need to know their shopping rights at Christmas.

PPI firms make millions from consumer claims

PPI firms make millions from consumer claims

Claims management firms have made more than £150 million commission on compensation claims for mis-sold Payment Protection Insurance (PPI).

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