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Consumer Rights

£50,000 fine for company making nuisance calls

The Information Commissioner’s Office (ICO) has served Reactiv Media Limited with a £50,000 fine after discovering they had made unsolicited marketing calls to those registered with the Telephone Preference Service (TPS).

Asda recalls kettles due to electric shock risk

Asda recalls certain Stainless Steel Traditional kettles due to electric shock risk. Find out if you own the recalled kettle. Discover Which?'s Best Buy kettles

Top five sectors for consumer complaints

Escalating complaints gets good results for 68% of consumers, according to the latest Which? research.

PPI complaints continue to dominate

More than two thirds - 67% - of all new complaints to the Financial Ombudsman Service (FOS) were about payment protection insurance (PPI).

Six million travellers experience holiday hassles

Our new research has revealed that one in seven people (15%) of people who have been on holiday in the past two years have had a problem. Sign up to our campaign to help change this.

Payday loans complaints double

The number of complaints regarding payday loans has more than doubled since 2012, according to new figures from the Financial Ombudsman Service (FOS).

Virgin Atlantic forced to pay compensation

Virgin Atlantic has been forced to pay a group of 101 delayed flight passengers €60,000 (£47,600) compensation following a landmark court ruling.

Crackdown on copycat websites intensifies

Action has been taken to stop websites that masquerade as providing legitimate government services.

Safety alert: Mothercare mattress recalled

The Mothercare Cot Luxury Pocket Sprung Mattress is being recalled as it may not be fully fire retardant. Check whether your child's mattress is affected.

Bank customers lose nearly £21 million from scams

Phone vishing scams are affecting nearly a quarter of the UK population, causing more than £10,000 financial loss per victim.

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