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Consumer Rights

Customers running out of time to make CPP claim

Customers who were mis-sold card and identity theft cover by Card Protection Plan Limited (CPP) must make a compensation claim before 30 August 2014.

Consumer trust in holiday industry still low

Our new research has revealed people are less likely to cut back on their holiday budget compared to twelve months ago, yet only three in 10 people say they trust the airline and holiday operator industry.

A-level students lack results day back-up plan

More than half of A-level students don't have a back-up plan should they miss out on the grades needed to secure their university place, new Which? University research reveals.

Safety alert: Tommee Tippee Sensor Pad baby monitor

Tommee Tippee has just issued a safety alert about wrongly setting up Tommee Tippee baby monitor. Find out what to do if you have bought one.

£50,000 fine for company making nuisance calls

The Information Commissioner’s Office (ICO) has served Reactiv Media Limited with a £50,000 fine after discovering they had made unsolicited marketing calls to those registered with the Telephone Preference Service (TPS).

Asda recalls kettles due to electric shock risk

Asda recalls certain Stainless Steel Traditional kettles due to electric shock risk. Find out if you own the recalled kettle. Discover Which?'s Best Buy kettles

Top five sectors for consumer complaints

Escalating complaints gets good results for 68% of consumers, according to the latest Which? research.

PPI complaints continue to dominate

More than two thirds - 67% - of all new complaints to the Financial Ombudsman Service (FOS) were about payment protection insurance (PPI).

Six million travellers experience holiday hassles

Our new research has revealed that one in seven people (15%) of people who have been on holiday in the past two years have had a problem. Sign up to our campaign to help change this.

Payday loans complaints double

The number of complaints regarding payday loans has more than doubled since 2012, according to new figures from the Financial Ombudsman Service (FOS).

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