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Consumer Rights

Virgin Atlantic forced to pay compensation

Virgin Atlantic has been forced to pay a group of 101 delayed flight passengers €60,000 (£47,600) compensation following a landmark court ruling.

Crackdown on copycat websites intensifies

Action has been taken to stop websites that masquerade as providing legitimate government services.

Safety alert: Mothercare mattress recalled

The Mothercare Cot Luxury Pocket Sprung Mattress is being recalled as it may not be fully fire retardant. Check whether your child's mattress is affected.

Bank customers lose nearly £21 million from scams

Phone vishing scams are affecting nearly a quarter of the UK population, causing more than £10,000 financial loss per victim.

Thomson Airways loses compensation appeal

Which? Travel news: Thomson airways loses high court case compensation appeal over flight delay

Which? puts ticket companies on deadline to defend practices

Which? is giving ticket companies one month’s notice to justify their practices or we will take our evidence to the Competition and Markets Authority.

Consumers get new online shopping rights

New rules implementing the Consumer Rights Directive come into effect today strengthening consumers' rights for online cancellations, refunds & pre-ticked boxes

Jet2 loses delay compensation appeal

Which? Travel news: Jet2 loses"extraordinary circumstances" compensation appeal over Manchester to Malaga flight delay

Five top tips for family carers revealed

Which? Elderly Care supports Carers Week with tips for organising and funding respite care, day care

Scam correspondence on the increase

6 in 10 Which? members believe the amount of scam correspondence they receive has increased over the last 3 years, according to our survey.

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