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Consumer Rights

Financial complaints soar in the last 12 months

One in six people have had a problem with a financial product last year according to new figures published by the Financial Ombudsman Service.

Npower tops energy company complaints list

Npower, which imposed the highest price hike last winter, received 10 times as many complaints as its best performing rival.

Half of online shoppers worry about internet safety

As Scams Awareness Month begins, consumers look for new ways to protect themselves online

Best UK businesses shortlisted for the Which? Awards 2014

We announce the shortlist for the best businesses in the Which? Awards 2014. Find out who is in the running for best car brand, supermarket, retailer and more

Students inadvertently limiting their uni options

Students can unintentionally narrow their university choices because of the A-level subjects they’re choosing, new Which? University research reveals.

Top five ways to avoid bank holiday food frights

Don’t let food disasters ruin your bank holiday weekend. Whether it’s poor quality food or worse - food poisoning - follow tips on knowing your rights.

Faulty microwave fire risk prompts recall

Currys is recalling the Kenwood and Russell Hobbs CJ/AL28 combination microwave due to safety fears over a faulty component which may overheat and cause a fire.

Financial complaints at a seven-year low

A fall in complaints about the mis-selling of payment protection insurance (PPI) has led to a reduction in the overall number of customer complaints against financial companies.

Energy company complaints soar

Complaints about energy suppliers have increased by a massive 224% in the first three months of 2014. Join the Which? campaign to fix the broken energy market.

Rogue tradespeople cost homes £1.9bn in repairs

Problems left behind by rogue tradespeople carrying out shoddy work cost households a total of £1.9bn a year to fix, according to a new survey.

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