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Consumer Rights

Dodgy deliveries change Christmas shopping habits

Dodgy deliveries change Christmas shopping habits

Consumers are changing their Christmas shopping behaviour this year due to poor delivery experiences last Christmas, new research from Which? has found.

Students report poor value in higher education

Students report poor value in higher education

New Which? research finds poor value for money in higher education along with inconsistent quality and too few contract hours for students.

Public warned of webcam and baby monitor breach

Public warned of webcam and baby monitor breach

New website is using live feeds from unsecure webcams and baby monitors to spy on public.

National Consumer Week targets rogue traders

National Consumer Week targets rogue traders

At least 169,000 cases of doorstep crime are now estimated to take place in England and Wales per year, according to new research.

Victory for consumers in flight delay court rulings

Victory for consumers in flight delay court rulings

Which? reveals how the Huzar v Jet 2 and Dawson v Thomson flight delay compensation cases are good news for consumers owed compensation by airlines for delays

Consumers warned about ‘number spoofing’ scam

Consumers warned about ‘number spoofing’ scam

The Financial Fraud Bureau is warning people against a new number spoofing scam, which has become increasingly common in recent weeks.

Nuisance calls companies to face more fines

Nuisance calls companies to face more fines

The government wants to make it easier to issue large fines of up to £500,000 to companies that bombard people with nuisance phone calls.

Lack of knowledge on credit card rights revealed

Lack of knowledge on credit card rights revealed

A quarter of people have never heard of Section 75 of the Consumer Credit Act, and around four in ten were unable to select the correct definition, according to a Which? survey.

Facebook profiles could expose you to card fraud

Facebook profiles could expose you to card fraud

Which? successfully applied for a credit card in the name of a volunteer using only details from their public profile on Facebook and other public sources.

PPI continues to top financial complaints

PPI continues to top financial complaints

PPI made up two thirds of new complaints to the Financial Ombudsman Service (FOS) during the second quarter of the 2014/2015 financial year, according to a report relased today.

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