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Consumer Rights

Scam correspondence on the increase

6 in 10 Which? members believe the amount of scam correspondence they receive has increased over the last 3 years, according to our survey.

PPI compensation could be underpaid by £1bn

Some banks may have been underpaying compensation owed to customers for mis-sold PPI, according to a new BBC report.

Which? complaint supported by ASA

The ASA has supported a complaint from Which? that Bimuno prebiotic powder made claims on packaging and online that were not proven or supported by science.

Low awareness of ombudsmen among young people

Only a third of adults aged between 18-25 are aware of the ombudsman service, according to our survey of 1007 adults in May 2014.

Recalled Hotpoint and Bosch dishwashers still unaccounted for

Bosch FD 7901 and FD 8504 and Hotpoint DWF3 and DC26 dishwashers were recalled due to fire safety concerns in 2013 but 648,662 are still unaccounted for.

Is it safe to travel to Thailand?

The Foreign Office (FCO) has advised that foreigners in Thailand exercise ‘extreme caution’ as a result of the recent military coup

Nuisance calls persist but PPI calls fall

84% of people receive at least one unwanted call a month according to a study released by Ofcom, the regulator for the UK communications industries, today.

Ebay passwords need changing after cyberattack

Ebay users have been warned to update their password details following a security hack of ebay's database.

Financial complaints soar in the last 12 months

One in six people have had a problem with a financial product last year according to new figures published by the Financial Ombudsman Service.

Npower tops energy company complaints list

Npower, which imposed the highest price hike last winter, received 10 times as many complaints as its best performing rival.

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