Gift not arrived in time? Restaurant cancelled your booking? Our vital tips on how to navigate Valentine’s Day fiascos
The true scale of complaints against energy firms is revealed by Which?. Sign up to our new campaign Fix the Big Six to sort out the broken energy market.
New figures published in a report from the Ombudsman Services have revealed that millions of consumers are failing to complain when things go wrong.
The Environment Agency has been ordered to axe its premium rate flooding helpline as soon as possible.
CPP miselling victims now due compensation under FCA scheme
Customers calling TSB for help will no longer have to pay a premium rate as the bank is set to replace all of its 0845 numbers with 0345 numbers.
In a win for Which?'s campaign, the ticket companies we named and shamed have committed to display all compulsory additional charges upfront.
Air traffic control strikes in Europe are causing flight cancellations and delays. Which? explains your rights if your flight is delayed or cancelled.
The amount of consumers complaining about being mis-sold packaged bank accounts has more than doubled in the past year.
Which? research finds some gyms flexing their muscle with their memberships contracts. One in four who tried to cancel had a notice period of more than a month.