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Consumer Rights

Lloyds accused of short-changing PPI claimants

Lloyds Banking Group has been accused of wrongly cutting PPI by employing a regulatory provision called alternative redress, according to a new BBC investigation.

Many students living in mouldy or infested homes

Many students are unaware of their tenancy rights and are left having to put up with poor student accommodation.

Dyson recalls Dyson Hot and Hot+Cool heaters

Dyson is recalling some of its Dyson Hot and Dyson Hot+Cool heaters due to a potential fire risk. See what to do if your Dyson heater is affected.

Changes to our care system are desperately needed

Which? research reveals the frustration of arranging social care. We asked 30 people to keep diaries for us - find out more, plus advice on organising care

World Consumer Rights Day: Fix your phone rights

Today is World Consumer Rights Day and to mark the day Consumers International has launched a new Consumer Agenda for Fair Mobile Services.

Young people losing £500m by not exercising rights

A recent Which? survey suggest that in the last year, young consumers failed to return goods to the value of around £500m because they didn’t exercise their consumer rights.

Which? demands action on NHS complaints

Find out how to complain about your GP, hospital, elderly care, university or childcare. Join the Which? campaign to make public service complaints count.

Which? Consumer Rights podcast: Complaint letters and faulty goods

Our consumer rights experts have put together a special podcast to help you write a killer complaint letter and get your money back.

Which? is looking for your best consumer tips

Have you got a top tip for consumers that you want to shout about? Our researchers want to hear from you with a view to featuring some of the best in future editions of Which? magazine.

Which? University reveals top student motives for going to uni

University applicants are driven by graduate employment prospects when deciding to go to university, the latest Which? University survey reveals.

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