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Consumer Rights

Crackdown on copycat websites

Action is being taken to tackle copycat websites after new Which? research highlighted how consumers have been left out of pocket.

New free Which? website will help carers

Which? Elderly Care website launches to offer support to relatives making care arrangements

How to complain – and get results

Which? reveals the most satisfying ways of complaining with expert tips on how to get a complaint resolved and how social media is shaking up customer service.

How to avoid five date disasters

Gift not arrived in time? Restaurant cancelled your booking? Our vital tips on how to navigate Valentine’s Day fiascos

True scale of energy complaints revealed

The true scale of complaints against energy firms is revealed by Which?. Sign up to our new campaign Fix the Big Six to sort out the broken energy market.

Millions of consumers fail to make a complaint

New figures published in a report from the Ombudsman Services have revealed that millions of consumers are failing to complain when things go wrong.

Environment Agency pressured over costly helpline

The Environment Agency has been ordered to axe its premium rate flooding helpline as soon as possible.

New CPP redress scheme – customers have until August to claim

CPP miselling victims now due compensation under FCA scheme

Which? win on costly calls

Customers calling TSB for help will no longer have to pay a premium rate as the bank is set to replace all of its 0845 numbers with 0345 numbers.

The show’s over for hidden ticket fees

In a win for Which?'s campaign, the ticket companies we named and shamed have committed to display all compulsory additional charges upfront.

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