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Consumer Rights

Energy company complaints soar

Complaints about energy suppliers have increased by a massive 224% in the first three months of 2014. Join the Which? campaign to fix the broken energy market.

Rogue tradespeople cost homes £1.9bn in repairs

Problems left behind by rogue tradespeople carrying out shoddy work cost households a total of £1.9bn a year to fix, according to a new survey.

Top five ways to avoid Easter travel problems

Our top five consumer rights tips to avoiding traveling tribulations that could leave you out of pocket.

Which? to lead task force on nuisance calls

Which? has today been asked by the government to set up a task force to help tackle the everyday menace of unwanted calls and texts.

Increased risk of fines for making nuisance calls

The TPS has warned of an increased risk of fines for businesses that make unwanted calls after a company was fined for causing a ‘persistent nuisance’.

Lloyds accused of short-changing PPI claimants

Lloyds Banking Group has been accused of wrongly cutting PPI by employing a regulatory provision called alternative redress, according to a new BBC investigation.

Many students living in mouldy or infested homes

Many students are unaware of their tenancy rights and are left having to put up with poor student accommodation.

Dyson recalls Dyson Hot and Hot+Cool heaters

Dyson is recalling some of its Dyson Hot and Dyson Hot+Cool heaters due to a potential fire risk. See what to do if your Dyson heater is affected.

Changes to our care system are desperately needed

Which? research reveals the frustration of arranging social care. We asked 30 people to keep diaries for us - find out more, plus advice on organising care

World Consumer Rights Day: Fix your phone rights

Today is World Consumer Rights Day and to mark the day Consumers International has launched a new Consumer Agenda for Fair Mobile Services.

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