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Consumer Rights

£7 million stolen annually from holidaymakers

A report from the NFIB has shown that during a 12 month period more than 4,500 cases of holiday booking fraud have been reported. Don't fall for scams.

More than 100,000 affected as On Holiday Group goes bust

More than 100,000 holiday bookings are affected as bed bank On Holiday Group goes bust. Consumers may have to pay twice for their hotel.

Millions experience problems with online purchases

Amazon and eBay top the list of companies that people have experienced problems with when shopping online.

Asda Plastic Kettles recalled over safety risks

Asda Plastic Kettle is recalled over safety risks - customers advised to return product to store for refund. Find out what to do if you have a recalled product

Crackdown on copycat websites

Action is being taken to tackle copycat websites after new Which? research highlighted how consumers have been left out of pocket.

New free Which? website will help carers

Which? Elderly Care website launches to offer support to relatives making care arrangements

How to complain – and get results

Which? reveals the most satisfying ways of complaining with expert tips on how to get a complaint resolved and how social media is shaking up customer service.

How to avoid five date disasters

Gift not arrived in time? Restaurant cancelled your booking? Our vital tips on how to navigate Valentine’s Day fiascos

True scale of energy complaints revealed

The true scale of complaints against energy firms is revealed by Which?. Sign up to our new campaign Fix the Big Six to sort out the broken energy market.

Millions of consumers fail to make a complaint

New figures published in a report from the Ombudsman Services have revealed that millions of consumers are failing to complain when things go wrong.

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