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Consumer Rights

Faulty microwave fire risk prompts recall

Faulty microwave fire risk prompts recall

Currys is recalling the Kenwood and Russell Hobbs CJ/AL28 combination microwave due to safety fears over a faulty component which may overheat and cause a fire.

Financial complaints at a seven-year low

Financial complaints at a seven-year low

A fall in complaints about the mis-selling of payment protection insurance (PPI) has led to a reduction in the overall number of customer complaints against financial companies.

Energy company complaints soar

Energy company complaints soar

Complaints about energy suppliers have increased by a massive 224% in the first three months of 2014. Join the Which? campaign to fix the broken energy market.

Rogue tradespeople cost homes £1.9bn in repairs

Rogue tradespeople cost homes £1.9bn in repairs

Problems left behind by rogue tradespeople carrying out shoddy work cost households a total of £1.9bn a year to fix, according to a new survey.

Top five ways to avoid Easter travel problems

Top five ways to avoid Easter travel problems

Our top five consumer rights tips to avoiding traveling tribulations that could leave you out of pocket.

Which? to lead task force on nuisance calls

Which? to lead task force on nuisance calls

Which? has today been asked by the government to set up a task force to help tackle the everyday menace of unwanted calls and texts.

Increased risk of fines for making nuisance calls

Increased risk of fines for making nuisance calls

The TPS has warned of an increased risk of fines for businesses that make unwanted calls after a company was fined for causing a ‘persistent nuisance’.

Lloyds accused of short-changing PPI claimants

Lloyds accused of short-changing PPI claimants

Lloyds Banking Group has been accused of wrongly cutting PPI by employing a regulatory provision called alternative redress, according to a new BBC investigation.

Many students living in mouldy or infested homes

Many students living in mouldy or infested homes

Many students are unaware of their tenancy rights and are left having to put up with poor student accommodation.

Dyson recalls Dyson Hot and Hot+Cool heaters

Dyson recalls Dyson Hot and Hot+Cool heaters

Dyson is recalling some of its Dyson Hot and Dyson Hot+Cool heaters due to a potential fire risk. See what to do if your Dyson heater is affected.

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