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Consumer Rights

Environment Agency pressured over costly helpline

The Environment Agency has been ordered to axe its premium rate flooding helpline as soon as possible.

New CPP redress scheme – customers have until August to claim

CPP miselling victims now due compensation under FCA scheme

Which? win on costly calls

Customers calling TSB for help will no longer have to pay a premium rate as the bank is set to replace all of its 0845 numbers with 0345 numbers.

The show’s over for hidden ticket fees

In a win for Which?'s campaign, the ticket companies we named and shamed have committed to display all compulsory additional charges upfront.

European air traffic control strikes hit travellers

Air traffic control strikes in Europe are causing flight cancellations and delays. Which? explains your rights if your flight is delayed or cancelled.

Warning over rise in mis-sold bank accounts

The amount of consumers complaining about being mis-sold packaged bank accounts has more than doubled in the past year. 

Gym memberships in poor health

Which? research finds some gyms flexing their muscle with their memberships contracts. One in four who tried to cancel had a notice period of more than a month.

Refund rights to be improved for consumers

Government publishes the Consumer Rights Bill

Which? calls on banks to simplify overdraft charges

Which? is calling on the government to force banks to make it easier to compare the cost of running a current account

Two million nuisance calls and texts made daily

A Parliamentary debate on nuisance calls will take place today following government figures showing that Britons receive two million nuisance calls and texts daily.

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