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Consumer Rights

Young people losing £500m by not exercising rights

A recent Which? survey suggest that in the last year, young consumers failed to return goods to the value of around £500m because they didn’t exercise their consumer rights.

Which? demands action on NHS complaints

Find out how to complain about your GP, hospital, elderly care, university or childcare. Join the Which? campaign to make public service complaints count.

Which? Consumer Rights podcast: Complaint letters and faulty goods

Our consumer rights experts have put together a special podcast to help you write a killer complaint letter and get your money back.

Which? is looking for your best consumer tips

Have you got a top tip for consumers that you want to shout about? Our researchers want to hear from you with a view to featuring some of the best in future editions of Which? magazine.

Which? University reveals top student motives for going to uni

University applicants are driven by graduate employment prospects when deciding to go to university, the latest Which? University survey reveals.

More than 100,000 affected as On Holiday Group goes bust

More than 100,000 holiday bookings are affected as bed bank On Holiday Group goes bust. Consumers may have to pay twice for their hotel.

£7 million stolen annually from holidaymakers

A report from the NFIB has shown that during a 12 month period more than 4,500 cases of holiday booking fraud have been reported. Don't fall for scams.

Millions experience problems with online purchases

Amazon and eBay top the list of companies that people have experienced problems with when shopping online.

Asda Plastic Kettles recalled over safety risks

Asda Plastic Kettle is recalled over safety risks - customers advised to return product to store for refund. Find out what to do if you have a recalled product

Crackdown on copycat websites

Action is being taken to tackle copycat websites after new Which? research highlighted how consumers have been left out of pocket.

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