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Consumer Rights

Train company ‘smokescreen’ prevents passenger compensation claims

Which? has written to train companies, calling on them to address their failure to properly inform passengers of their rights. The letters call on train companies to stop using industry-wide terms and...

Don’t use your fire-risk tumble dryer

Millions of owners of potentially lethal tumble dryers have been warned not to use them, while they await repair.

Man sits down in waiting area in airport terminal. He is ready for take off and looks out of the window at a plane. A suitcase stands before him.

Airlines ordered to compensate delayed passengers

Five airlines that fly into Europe have been told they must pay compensation to passengers for delays. American, Emirates, Etihad, Singapore and Turkish Airlines will have to obey European laws...

Heavier lorries likely to increase number of potholes

The number of potholes is likely to surge in line with an increase in heavier lorries on the road, councils have warned. The Local Government Association (LGA) highlighted that heavier vehicles...

£12.5 million in compensation due to Express Gifts customers

Around 330,000 Express Gifts customers are in line for a share of £12.5m of compensation following an insurance mis-selling scandal. Express Gifts, a direct mail order and online business with...

Retail sector tops customer dissatisfaction chart

The retail sector has topped the customer dissatisfaction chart for known complaints according to the Ombudsman Services’ fourth annual Consumer Action Monitor. With 24% of total complaints, the retail sector came...

A fifth of rail passengers expect poor service

One in five passengers is ‘resigned to poor service’ on Britain’s railways, according to a new study. Long-term issues have resulted in ‘high levels of disillusionment’, a report by dispute...

5 tips to dodge a Valentine’s Day disaster

Every couple’s hope on Valentine’s Day is for things to go smoothly, especially if you’re planning a surprise.  But if, for some reason, it’s looking like that surprise will be...

Councils failing to explain motorists’ appeals rights

Government watchdog finds that councils are failing to explain appeals rights to motorists, leading to unnecessary fines

Nextbase extends dash cam warranty for Which? members

After numerous reports of critical faults from Nextbase 402G Professional owners, Nextbase has agreed to offer an extended returns period for Which? members.

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